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For Companies At a Glance
- Tasks: Troubleshoot and maintain advanced software systems in a dynamic environment.
- Company: Join MDS Aero, a global leader in gas turbine engine test facilities.
- Benefits: Enjoy competitive salary, bonus program, medical benefits, and generous pension scheme.
- Why this job: Be part of a culture focused on innovation, customer success, and continuous improvement.
- Qualifications: Degree in Computing/Software Engineering and 5 years experience with Linux systems required.
- Other info: Willingness to travel internationally and flexible working hours are essential.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Baltic Recruitment are delighted to be supporting MDS Aero, a global leader in the design and construction of gas turbine engine test facilities with their search for an Application Support Engineer.\\n\\nOverall Purpose: \\n\\nIn this role, you'll be at the forefront of troubleshooting, maintaining, and upgrading advanced software and control systems, ensuring mission-critical applications run smoothly and reliably.\\nThis role blends hands-on technical support with innovation and application lifecycle management-perfect for someone passionate about customer success, system performance, and continuous improvement.Key Duties: \\n\\nMaintain and troubleshoot software systems, data acquisition and instrumentation, and PLCs in engine test environments.\\nProvide end-to-end technical and engineering support for MDS software products across fixed and deployed platforms.\\nPerform root cause analysis and diagnostics, integrating new technologies and deploying updates to enhance system reliability.\\nImplement software upgrades and manage application baselines in collaboration with cross-functional teams.\\nPartner with customers to build and modify system configurations, ensuring optimal HMI and system usability.\\nDeliver on-site and remote support for system installations, commissioning, and upgrades-often on short notice.\\nProvide feedback to software design teams on field issues, usability, and future product improvements.\\nDocument and maintain software version histories and development processes.Key Requirements:\\n\\nDegree or diploma in Computing/Software Engineering, or equivalent related experience.\\nMinimum 5 years of experience administering and maintaining Linux-based systems.\\nSolid experience resolving complex software issues and applying structured problem-solving.\\nHands-on scripting and automation for deployments and maintenance.\\nFamiliarity with virtualized environments such as VMware or Hyper-V.\\nSuperb collaboration, communication, and customer service skills.\\nStrong organizational and time-management skills.\\nWillingness to travel internationally and support projects across time zones with flexible working hours.The Package: \\n\\nCompetitive salary depending on experience. \\nBonus Program: Eligible for up to 6% of base salary, based on individual and company performance, paid annually.\\nMedical Benefits: Option to participate in private insurance, with employees contributing a portion of the premium. Participation is voluntary.\\nGenerous Pension Program: After successfully completing the probationary period, employees can join the company pension scheme through Salary Exchange (Salary Sacrifice) for pension contributions.\\n\\nImmediate full tax relief without needing to claim higher-rate relief via annual tax returns.\\nReduction in National Insurance contributions for both employee and employer, increasing take-home pay with no reduction in pension benefits.\\nHolidays: 25 days of paid vacation plus 8 statutory holidays
Application Support Engineer employer: Baltic Recruitment Services Ltd
Contact Detail:
Baltic Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Familiarise yourself with the specific software and control systems used by MDS Aero. Understanding their technology stack will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your experience with Linux-based systems and any troubleshooting you've done in similar environments. Be ready to discuss specific examples where you've resolved complex software issues, as this will showcase your problem-solving skills.
✨Tip Number 3
Prepare to discuss your experience with scripting and automation. MDS Aero values hands-on technical support, so be ready to share how you've implemented these skills in past roles to improve system performance.
✨Tip Number 4
Since the role involves collaboration with cross-functional teams, think of examples that highlight your teamwork and communication skills. Being able to articulate how you've successfully partnered with others will set you apart from other candidates.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Application Support Engineer position. Understand the key duties and requirements, and think about how your skills and experiences align with them.
Tailor Your CV: Customise your CV to highlight relevant experience in troubleshooting software systems, maintaining Linux-based systems, and any hands-on scripting or automation you've done. Use specific examples that demonstrate your problem-solving skills and technical expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and system performance. Mention your experience with application lifecycle management and how you can contribute to MDS Aero's mission of reliability and innovation.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Baltic Recruitment Services Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Linux-based systems and any troubleshooting you've done in the past. Highlight specific examples where you resolved complex software issues, as this will demonstrate your hands-on expertise.
✨Demonstrate Problem-Solving Abilities
Since the role involves structured problem-solving, be ready to walk through a challenging technical issue you faced. Explain your thought process and the steps you took to reach a solution, showcasing your analytical skills.
✨Emphasise Collaboration and Communication
This position requires superb collaboration and customer service skills. Prepare to share examples of how you've worked effectively within a team or communicated with customers to achieve successful outcomes.
✨Prepare for Flexibility and Travel Questions
Given the international travel and flexible working hours required, be ready to discuss your availability and willingness to adapt. Share any previous experiences that demonstrate your ability to work across time zones or manage changing schedules.
