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- Tasks: Provide hands-on IT support and drive digital solutions across the organisation.
- Company: Join OsecoElfab, a global leader in engineered rupture discs and explosion venting solutions.
- Benefits: Enjoy a competitive salary, private healthcare, and a company pension scheme.
- Other info: Collaborative environment with opportunities for training and career growth.
- Why this job: Make a real impact by enhancing user experiences and improving IT processes.
- Qualifications: Experience in Tier II/III support and strong knowledge of Active Directory and network troubleshooting.
The predicted salary is between 35000 - 45000 £ per year.
Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for an IT Support Technician (2nd/3rd Line).
Overall Purpose: You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape. This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions. You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support.
Key Duties:
- Provide Tier II / Tier III technical support across multiple departments.
- Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues.
- Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure.
- Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance.
- Assist in imaging and deployment of desktops, laptops, and other devices.
- Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction.
- Create and maintain documentation for IT procedures and systems.
- Participate in projects to implement new technologies and improve current systems, including virtualization technologies.
- Train junior staff on IT processes and tools as needed.
- Manage incidents, service requests, and changes using the company's helpdesk system.
Key Requirements:
- Proven experience in a Tier II or Tier III support role.
- Strong knowledge of Active Directory, including domain trusts and group policies.
- Proficiency with network troubleshooting and administration, including wireless technologies.
- Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting.
- Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided).
- Proficiency in managing and supporting Microsoft technologies, including SharePoint.
- Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail.
- Familiarity with VMware virtualization.
- Excellent communication and problem-solving skills.
The Package:
- Competitive salary on offer, depending on level of experience.
- 37.5 hours per week, Monday-Friday.
- Company pension scheme.
- Private health care.
- Life assurance.
- Quarterly bonus scheme potential.
- Additional benefits.
IT Support Technician (2nd/3rd Line) in North Shields employer: Baltic Recruitment Limited
Contact Detail:
Baltic Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician (2nd/3rd Line) in North Shields
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with friends who work in IT. You never know who might have a lead on that perfect IT Support Technician role!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your technical abilities, especially with Active Directory and network troubleshooting. This can really set you apart when you're chatting with potential employers.
✨Tip Number 3
Don’t be shy about reaching out directly to companies you’re interested in. A quick email or LinkedIn message can go a long way. Let them know you’re keen on the IT Support Technician role and how you can contribute to their team!
✨Tip Number 4
Finally, keep an eye on our website for openings. We regularly update our listings, and applying through us can give you a better chance of landing that interview. Plus, we love seeing familiar faces!
We think you need these skills to ace IT Support Technician (2nd/3rd Line) in North Shields
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Tier II and Tier III support, and don’t forget to mention your skills in Active Directory and network troubleshooting. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can drive change within our organisation. Be sure to mention any relevant projects you've led or participated in that align with our goals.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex IT issues in the past. We love seeing candidates who can think on their feet and come up with innovative solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Baltic Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, network troubleshooting, and server log monitoring. Be ready to discuss specific scenarios where you've successfully resolved issues in these areas, as this will show your hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex IT problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical thinking and ability to manage multiple priorities.
✨Engage with the Team Spirit
Since collaboration is key in this role, think of ways you've worked with cross-functional teams before. Be ready to discuss how you foster user engagement and improve user experiences, as this will demonstrate your commitment to enhancing the technological landscape.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company's IT processes or upcoming projects. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values, making it a win-win for both sides.