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- Tasks: Provide hands-on IT support and drive digital solutions across the organisation.
- Company: Join OsecoElfab, a global leader in engineered rupture discs and explosion venting solutions.
- Benefits: Enjoy competitive salary, private healthcare, pension scheme, and potential quarterly bonuses.
- Other info: Collaborative environment with opportunities for training and career growth.
- Why this job: Make a real impact by enhancing user experiences and improving IT processes.
- Qualifications: Strong knowledge of Active Directory and network troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for an IT Support Technician (2nd/3rd Line).
You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers.
By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape. This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions.
- Provide Tier II / Tier III technical support across multiple departments.
- Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues.
- Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure.
- Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance.
- Assist in imaging and deployment of desktops, laptops, and other devices.
- Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction.
- Create and maintain documentation for IT procedures and systems.
- Participate in projects to implement new technologies and improve current systems, including virtualization technologies.
- Train junior staff on IT processes and tools as needed.
- Manage incidents, service requests, and changes using the company's helpdesk system.
Strong knowledge of Active Directory, including domain trusts and group policies. Proficiency with network troubleshooting and administration, including wireless technologies. Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting. Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided). Proficiency in managing and supporting Microsoft technologies, including SharePoint.
Competitive salary on offer, depending on level of experience. ~37.5 hours per week, Monday-Friday. ~ Company pension scheme. ~ Private health care. ~ Life assurance. ~ Quarterly bonus scheme potential.
IT Support Analyst/Service Desk in North Shields employer: Baltic Recruitment Limited
Contact Detail:
Baltic Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst/Service Desk in North Shields
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with folks on LinkedIn. You never know who might have a lead on that perfect IT Support Analyst role.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of projects you’ve worked on, bring them along to interviews. Demonstrating your hands-on experience with troubleshooting and system administration can really set you apart from the crowd.
✨Tip Number 3
Don’t be shy about following up after an interview. A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better shot at landing that interview. Let’s get you started on your journey to becoming an IT Support Technician!
We think you need these skills to ace IT Support Analyst/Service Desk in North Shields
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with Active Directory, network troubleshooting, and any relevant projects you've led. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to enhancing user experiences at OsecoElfab. Keep it engaging and personal – we love a good story!
Show Off Your Technical Skills: In your application, don’t forget to showcase your technical skills, especially in areas like server log monitoring and desktop imaging. We’re keen on seeing how you’ve tackled IT challenges in the past, so give us the details!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Baltic Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, network troubleshooting, and server log monitoring. Be ready to discuss specific scenarios where you've successfully resolved IT issues, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Project Experience
Since the role involves leading projects and implementing new technologies, be prepared to share examples of past projects you've worked on. Highlight your contributions, the challenges you faced, and how you improved processes or user experiences.
✨Engage with Cross-Functional Teams
Collaboration is key in this role, so think of instances where you've worked with different departments. Discuss how you ensured seamless IT operations and user satisfaction, as this will demonstrate your ability to foster user engagement.
✨Prepare for Scenario-Based Questions
Expect questions that require you to troubleshoot common IT issues on the spot. Practise explaining your thought process clearly and logically, as this will showcase your analytical skills and ability to handle pressure during the interview.