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- Tasks: Provide hands-on IT support and drive digital solutions across the organisation.
- Company: Join OsecoElfab, a global leader in engineered rupture discs and explosion venting solutions.
- Benefits: Enjoy competitive salary, private healthcare, pension scheme, and potential quarterly bonuses.
- Other info: Collaborative environment with opportunities for training and career growth.
- Why this job: Make a real impact by enhancing user experiences and improving IT processes.
- Qualifications: Strong knowledge of Active Directory and network troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for an IT Support Technician (2nd/3rd Line).
You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape.
This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions. You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support.
- Provide Tier II / Tier III technical support across multiple departments.
- Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues.
- Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure.
- Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance.
- Assist in imaging and deployment of desktops, laptops, and other devices.
- Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction.
- Create and maintain documentation for IT procedures and systems.
- Participate in projects to implement new technologies and improve current systems, including virtualization technologies.
- Train junior staff on IT processes and tools as needed.
- Manage incidents, service requests, and changes using the company's helpdesk system.
Strong knowledge of Active Directory, including domain trusts and group policies. Proficiency with network troubleshooting and administration, including wireless technologies. Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting. Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided). Proficiency in managing and supporting Microsoft technologies, including SharePoint.
Competitive salary on offer, depending on level of experience. ~37.5 hours per week, Monday-Friday. ~ Company pension scheme. ~ Private health care. ~ Life assurance. ~ Quarterly bonus scheme potential.
IT Service Support Analyst in North Shields employer: Baltic Recruitment Limited
Contact Detail:
Baltic Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Support Analyst in North Shields
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at OsecoElfab through LinkedIn. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or during interviews, be ready to discuss specific projects you've worked on. Highlight your experience with Active Directory, network troubleshooting, and any tech solutions you've implemented. We want to see how you can drive change!
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of IT systems, especially those mentioned in the job description like SharePoint and server log monitoring. Practising common troubleshooting scenarios can help you feel more confident when it comes to the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make this happen together!
We think you need these skills to ace IT Service Support Analyst in North Shields
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Support Analyst role. Highlight your experience with Active Directory, network troubleshooting, and any relevant projects you've led. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to enhancing user experiences at OsecoElfab. Keep it engaging and personal – we love to see your personality!
Showcase Your Technical Skills: In your application, don't forget to showcase your technical skills, especially in areas like server log monitoring and desktop imaging. We’re keen on seeing how you’ve tackled IT-related issues in the past, so share specific examples!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Baltic Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, network troubleshooting, and server log monitoring. Be ready to discuss specific scenarios where you've successfully resolved IT issues, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Project Experience
Since the role involves leading projects and implementing new technologies, prepare examples of past projects you've worked on. Highlight your role in these projects, the challenges faced, and how you contributed to improving IT processes or user experiences.
✨Engage with Cross-Functional Teams
This position requires collaboration across departments, so be prepared to talk about your experience working with different teams. Share examples of how you’ve fostered user engagement and ensured seamless IT operations, as this will demonstrate your ability to work well with others.
✨Prepare for Scenario-Based Questions
Expect questions that assess your troubleshooting skills and technical knowledge. Practice answering scenario-based questions where you need to diagnose and resolve IT-related issues. This will help you think on your feet and showcase your analytical skills during the interview.