At a Glance
- Tasks: Provide hands-on IT support and drive digital solutions across the organisation.
- Company: Join OsecoElfab, a global leader in engineered rupture discs and explosion venting solutions.
- Benefits: Enjoy a competitive salary, private healthcare, and a company pension scheme.
- Other info: Collaborative environment with opportunities for training and career growth.
- Why this job: Make a real impact by enhancing user experiences and improving IT processes.
- Qualifications: Experience in Tier II/III support and strong knowledge of Active Directory and network troubleshooting.
The predicted salary is between 30000 - 40000 € per year.
Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for an IT Support Technician (2nd/3rd Line).
Overall Purpose: You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape. This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions. You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support.
Key Duties:
- Provide Tier II / Tier III technical support across multiple departments.
- Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues.
- Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure.
- Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance.
- Assist in imaging and deployment of desktops, laptops, and other devices.
- Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction.
- Create and maintain documentation for IT procedures and systems.
- Participate in projects to implement new technologies and improve current systems, including virtualization technologies.
- Train junior staff on IT processes and tools as needed.
- Manage incidents, service requests, and changes using the company's helpdesk system.
Key Requirements:
- Proven experience in a Tier II or Tier III support role.
- Strong knowledge of Active Directory, including domain trusts and group policies.
- Proficiency with network troubleshooting and administration, including wireless technologies.
- Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting.
- Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided).
- Proficiency in managing and supporting Microsoft technologies, including SharePoint.
- Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail.
- Familiarity with VMware virtualization.
- Excellent communication and problem-solving skills.
The Package:
- Competitive salary on offer, depending on level of experience.
- 37.5 hours per week, Monday-Friday.
- Company pension scheme.
- Private health care.
- Life assurance.
- Quarterly bonus scheme potential.
- Additional benefits.
IT Support Technician (2nd/3rd Line) employer: Baltic Recruitment Limited
OsecoElfab is an exceptional employer that prioritises employee growth and development within a dynamic work culture. As an IT Support Technician, you will not only engage in meaningful projects that enhance technological solutions but also benefit from a competitive salary, comprehensive health care, and a supportive environment that encourages collaboration and innovation. Located in a high-hazard industrial sector, OsecoElfab offers unique opportunities to work on cutting-edge technology while ensuring your contributions lead to significant improvements in user experience and operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician (2nd/3rd Line)
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Support Technician role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those technical interviews by brushing up on your knowledge of Active Directory and network troubleshooting. We recommend setting up a mock interview with a friend to practice explaining your thought process when solving IT issues.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you've successfully resolved IT-related issues, especially in a Tier II or III capacity. This will demonstrate your hands-on experience and ability to handle complex situations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace IT Support Technician (2nd/3rd Line)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Tier II and Tier III support, and don’t forget to mention your skills in Active Directory and network troubleshooting. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to enhancing user experiences at OsecoElfab. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick!
Showcase Relevant Projects:If you've worked on any projects that involved implementing new technologies or improving IT processes, make sure to include them in your application. We’re keen to see how you’ve driven change in previous roles and how you can do the same with us!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Baltic Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, network troubleshooting, and server log monitoring. Be ready to discuss specific scenarios where you've successfully resolved issues in these areas, as this will show your hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex IT problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical thinking and ability to manage multiple priorities.
✨Engage with the Team Spirit
Since collaboration is key in this role, think about times when you've worked with cross-functional teams. Be ready to discuss how you fostered user engagement and contributed to improving IT processes, as this will demonstrate your team-oriented mindset.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company's current IT challenges or upcoming projects. This shows your genuine interest in the role and helps you understand how you can contribute to enhancing their technological landscape.
