At a Glance
- Tasks: Ensure seamless operation and support of software and hardware systems while troubleshooting issues.
- Company: Join a market leader in advanced digital solutions for power grids.
- Benefits: Competitive salary, hybrid working options, and opportunities for professional growth.
- Other info: Dynamic office environment with a focus on collaboration and innovation.
- Why this job: Be the go-to person for problem-solving and make a real impact on operations.
- Qualifications: BTEC HNC or higher in relevant fields and experience in support coordination.
The predicted salary is between 36000 - 60000 € per year.
Baltic Recruitment are delighted to be supporting a distinguished market leader renowned for delivering advanced digital solutions for power grids with their search for an Application Support Manager.
Overall Purpose: The Support and Maintenance Manager is responsible for ensuring the seamless operation, support, and upkeep of our software and hardware systems. This role serves as a critical point of contact for troubleshooting, maintaining service levels, and coordinating with various teams to resolve issues promptly. The ideal candidate will possess strong organisational skills, technical expertise, and a proactive approach to problem-solving.
Key Duties:
- Support Coordination: Act as the primary point of contact for support. Attend client and supplier meetings as the company’s support. Triage incoming issues, prioritise based on urgency and impact, and assign tasks to the appropriate teams. Monitor support ticket systems and ensure timely resolution of issues in accordance with contracted SLAs.
- Maintenance Management: Schedule and oversee contracted maintenance activities, ensuring minimal disruption to operations. Coordinate with suppliers and internal teams for system updates, upgrades, and maintain accurate maintenance records.
- Problem Resolution: Investigate and resolve recurring issues by collaborating with cross-functional teams. Analyse trends in support requests to identify opportunities for system or process improvements. Escalate complex problems to higher management or specialised teams as necessary.
- Documentation and Reporting: Develop and maintain detailed documentation for support processes, system configurations, and maintenance schedules. Generate regular reports on support metrics, system performance, and maintenance activities in accordance with contracts held with clients. Provide insights and recommendations based on data.
- Stakeholder Engagement: Attend stakeholder meetings as the company support. Liaise with stakeholders to understand system requirements and ensure alignment with organisational goals. Communicate effectively with technical and non-technical teams to provide updates and gather feedback.
Key Requirements:
- BTEC HNC or higher in a relevant field (e.g., Electrical Engineering, Information Technology, or related discipline).
- Proven experience in support or maintenance coordination.
- Strong technical aptitude with familiarity in systems/applications maintenance, electrical engineering, IT support, or similar domains.
- Excellent organisational and time management skills.
- Proficiency in using support ticketing systems and project management tools.
- Exceptional communication skills, both verbal and written.
- Experience in supplier management and contract negotiation.
- Ideally experience with electrical substations and/or distribution.
- Background in data analysis and reporting.
The Package: Office based role, however some hybrid working is possible.
Application Support Manager in Gateshead employer: Baltic Recruitment Limited
Join a distinguished market leader in delivering advanced digital solutions for power grids, where you will thrive in a dynamic work culture that values innovation and collaboration. With a strong focus on employee growth, we offer opportunities for professional development and the chance to work with cutting-edge technology in a supportive environment. Enjoy the benefits of a hybrid working model, competitive remuneration, and the satisfaction of contributing to impactful projects that shape the future of energy management.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Manager in Gateshead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Application Support Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and problem-solving strategies. Think of real-life examples where you’ve triaged issues or coordinated maintenance activities. This will show potential employers that you’re not just talk – you can walk the walk!
✨Tip Number 3
Don’t forget to tailor your approach! When you’re applying through our website, make sure to highlight your experience with support ticket systems and your knack for stakeholder engagement. Customising your application can really make you stand out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and mention any key points from the interview that you think are worth highlighting again.
We think you need these skills to ace Application Support Manager in Gateshead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Manager role. Highlight your relevant experience in support coordination and technical expertise, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific skills that align with the job description, like your experience with support ticket systems or maintenance management.
Showcase Your Problem-Solving Skills:In your application, don’t forget to highlight your proactive approach to problem-solving. Share examples of how you've successfully resolved issues in the past, as this is key for the role we’re hiring for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us!
How to prepare for a job interview at Baltic Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to support and maintenance coordination. Familiarise yourself with common issues in software and hardware systems, especially those relevant to electrical engineering and IT support. This will help you answer technical questions confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in the past. Think about specific situations where you triaged problems or collaborated with teams to find solutions. Being able to articulate your proactive approach to problem-solving will impress the interviewers.
✨Master the Art of Communication
Since this role involves liaising with both technical and non-technical teams, practice explaining complex concepts in simple terms. Be ready to discuss how you’ve effectively communicated updates and gathered feedback from stakeholders in previous roles.
✨Bring Data to the Table
As the role involves documentation and reporting, be prepared to discuss your experience with data analysis and reporting metrics. Highlight any tools or systems you've used to generate reports and how you've leveraged data to improve processes or support outcomes.
