Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to drive business support and generate valuable leads.
- Company: Join a thriving company in Thornaby with a focus on professional growth.
- Benefits: Enjoy a competitive salary, free parking, and a casual dress code.
- Why this job: Make a real impact by leading a results-driven team in a supportive environment.
- Qualifications: Experience in a similar role and strong communication skills are essential.
- Other info: Office-based role with excellent career development opportunities.
The predicted salary is between 28000 - 30000 £ per year.
Baltic Recruitment are currently recruiting for a Permanent Business Support Team Leader, for a client located in Thornaby. The successful candidate will play a pivotal role in supporting the UK Business Development Manager by overseeing all aspects of business support services to the highest standard. This position involves direct line management of the Business Support Team, setting the standard for performance, professionalism, and adherence to company policies and procedures. The Team Leader is expected to lead by example, fostering a results-driven and customer-focused team environment.
In addition to managing own performance, the Team Leader is responsible for driving the team's success against agreed targets and KPIs including outbound calls, booked meetings, and the generation of gainful business leads. You will lead the team in organising a multitude of high-quality appointments for the Business Development Representatives while ensuring accurate CRM usage, reporting, and tracking. The Team Leader will advocate a proactive and professional approach to ensure all enquiries and potential revenue opportunities are fully maximised, and that every customer interaction reflects the high standards and expectations of The Company.
This is an office-based role, so candidates must either have a reliable commute or drive to be able to access the office.
Main Duties & Responsibilities:- To provide ongoing support, coaching and direction to the Business Support Team
- To undertake regular Team briefings with the Team
- To monitor daily tasks completed by the team and ensure activity levels are on track
- To track and review performance of Business Support Team including weekly targets such as call rates, meetings booked etc. and escalate any concerns to the UK Business Development Manager
- To complete weekly one to ones with the Business Support Team to discuss current performance, progress and general updates, identify any support required and ensure notes are recorded
- To participate in the recruitment process of new Business Support Representatives
- To ensure a comprehensive induction plan is in place and carried out for all new starters and that they have access to all resources and information they need
- To carry out probation review meetings for new Business Support Representatives with the UK Business Development Manager, formally at 6 months and with an interim meeting at 3 months
- Carry out annual appraisals with the UK Business Development Manager
- Responsibility for the conduct, appearance and welfare of your team and escalate any concerns to the UK Business Development Manager, Chief Operating Officer and HR and where necessary participate in any disciplinary/capability/grievance matter in accordance with Company Policies
- To escalate any staff concerns to the UK Business Development Manager
- To lead by example and set high standards within the team
- Responsibility of being a key holder for the office when required
- To liaise with UK Business Development Manager in relation to all holiday and other leave requests
- Drive outbound call activity to produce leads and book appointments for the Business Development Representatives with the emphasis on high quality
- Use of initiative to identify and follow up opportunities with schools, local authorities and third parties who are not currently using any part of the business to establish connections and book meetings for the Business Development Representatives
- Produce daily and weekly reports on potential revenue, calls and meetings booked which are reported to the UK Business Development Manager
- Maintain accurate, up-to-date contact and account information in CRM
- Have experience in a similar role
- Must be confident on the phone
- Have excellent communication skills
- Free onsite car park
- Free access to employee assistant programme
- Casual office dress
- Salary is £28,000-30,000 depending on experience. Working hours are 8am – 4.30pm Monday to Friday with 1 hour lunch break.
Business Support Team Leader employer: Baltic Recruitment Limited
Contact Detail:
Baltic Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Team Leader
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you walk into that interview, you can show them you're not just another candidate – you're genuinely interested in what they do.
✨Tip Number 2
Practice makes perfect! Grab a mate or family member and do some mock interviews. Focus on common questions for a Business Support Team Leader role, like how you'd handle team performance or drive lead generation. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've successfully managed teams or driven results in previous roles. Highlighting your experience in coaching and supporting others will make you stand out as a strong candidate.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Business Support Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Support Team Leader role. Highlight your experience in managing teams and driving performance, as well as any relevant achievements that showcase your ability to meet targets and KPIs.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for the role and the company. Use it to explain why you're the perfect fit for leading a results-driven team and how you can contribute to maximising customer interactions.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Baltic Recruitment Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Business Support Team Leader. Familiarise yourself with the key duties like managing the team, driving performance against targets, and ensuring high-quality customer interactions. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team, coached individuals, or driven results. Be ready to discuss how you foster a positive team environment and handle challenges, as this will highlight your suitability for the position.
✨Prepare for Performance Metrics Discussion
Since the role involves tracking KPIs like call rates and meetings booked, be prepared to discuss how you've previously met or exceeded targets. Bring specific examples of how you used data to drive team performance and improve processes. This will show that you can contribute to the company's success right from the start.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the current challenges the team faces, the company culture, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
