At a Glance
- Tasks: Provide expert technical support and troubleshoot complex network issues for high-profile clients.
- Company: Join Baltic Broadband, Liverpool's leading independent digital connectivity provider.
- Benefits: Enjoy 30 days annual leave, free gym membership, and your birthday off!
- Other info: Dynamic work environment with excellent career progression opportunities.
- Why this job: Make a real impact by supporting world-class gaming and media companies.
- Qualifications: 2+ years in technical support with strong networking knowledge required.
The predicted salary is between 30000 - 35000 £ per year.
Location: Liverpool City Centre (State-of-the-art £2M HQ)
Salary: £30,000 – £35,000 (Depending on experience)
Job Type: Full-time, Permanent
Benefits: 30 days annual leave, free gym membership, free home broadband, your birthday off, company pension scheme, career progression pathway.
About Baltic Broadband
We are Baltic Broadband, your digital connectivity experts. We own and operate our own independent digital network, housed in our own data centres and digital exchanges across the region. Unlike the wave of alternative network startups currently struggling in today’s economy, we are completely independent, debt‑free, highly profitable, and run without institutional investors or venture capital control. Led by time‑served Chartered Engineers with over 25 years of industry experience, our business is built entirely on long‑term financial and environmental sustainability. We are proud to be Liverpool’s premier connectivity partner, trusted to deliver flawless internet infrastructure for some of the world’s biggest brands and high‑profile local icons.
Is This Role For You? (Please Read Carefully)
This is not a generic, script‑reading helpdesk job. Our clients don’t talk to AI chatbots or call centres; they talk directly to real technical experts who take immediate ownership. You will be supporting a high‑performance network that powers world‑class gaming studios like Sony Interactive Entertainment and Avalanche Entertainment, alongside major media and television powerhouses including Paramount Pictures, Warner Bros, and the BBC. When a critical client contacts us, you need the technical competence, clear communication, and mature mindset to diagnose and resolve issues calmly under pressure.
Key Responsibilities
- Act as the first line of technical expert support for our commercial, enterprise, and event clients.
- Monitor network infrastructure performance and proactively identify potential connectivity issues.
- Diagnose, troubleshoot, and resolve complex routing, switching, and wireless network queries.
- Work closely with our field engineering team to coordinate rapid on‑site troubleshooting deployments.
Requirements
Experience: 2+ years of proven technical support experience within a telecom, ISP, or managed IT services environment.
Technical Skills: Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, routing protocols, and wireless networking systems).
Communication: Exceptional phone and email communication skills. You must be able to translate complex technical issues into clear, reassuring updates for business clients.
Mindset: Highly organised, calm under pressure, and actively looking for a long‑term technical career home rather than a short‑term stepping stone.
How to Apply
We do not accept generic, automated applications. To be considered for this role, please use the application form directly below:
Fill out your name and contact details and upload your up‑to‑date CV. In the Cover Letter / Message box, please provide a brief answer (150–200 words) to the following question: “Describe a complex technical network issue you personally diagnosed and resolved under tight pressure. What was the problem, and how did you handle the communication with the client?” Note: Applications submitted without the specific troubleshooting answer pasted into the cover letter box will be automatically discarded.
Strictly No Agencies: Baltic Broadband operates a direct‑hire model. We do not accept unsolicited CVs from recruitment agencies, headhunters, or third‑party suppliers. Supplying unsolicited CVs to any of our employees or via our application portals constitutes an explicit waiver of any potential fee terms. Any unsolicited CV received will be treated as a “free gift” and the property of Baltic Broadband, and we reserve the right to pursue and hire that candidate with zero financial obligation to the sending agency. Cold calls, texts, or emails will result in your agency being permanently blacklisted from future consideration.
Technical Support Engineer in Liverpool employer: Baltic Broadband Limited
At Baltic Broadband, we pride ourselves on being a leading employer in Liverpool City Centre, offering a dynamic work environment within our state-of-the-art £2M headquarters. Our commitment to employee well-being is reflected in our generous benefits package, including 30 days of annual leave, free gym membership, and a clear career progression pathway, all while fostering a culture of technical excellence and direct client engagement. Join us to be part of a debt-free, independent company that values long-term sustainability and empowers its employees to thrive in their technical careers.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Liverpool
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Baltic Broadband Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Baltic Broadband Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Baltic Broadband Limited!
✨Direct Apply to Baltic Broadband Limited
Let's not forget to apply directly through the Baltic Broadband Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Support Engineer in Liverpool
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Baltic Broadband Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Baltic Broadband Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Baltic Broadband Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
