Senior Data Coach in North East

Department: Operations

Salary: £41,200 – £46,350 per annum

Bonus Scheme: Cohort Success Bonus & Progression Bonus

Location: Head Office: Pioneer House, Morton Park, Darlington (Opportunity to work in a hybrid model upon successful completion of your probationary period)

DBS Check Required: Yes

Who We Are

As an Ofsted Outstanding provider of apprenticeships within the IT, Tech, and Digital sector, we aim to make a difference to every learner and inspire them to succeed. Our mission drives everything we do, including ambitious growth plans, continued product innovation, and enhancing customer experiences to create life-changing opportunities and shape the Tech & Digital talent of the future.

What’s the job?

As a Senior Data Coach, you’ll use your experience, industry knowledge and the understanding of our apprenticeship programmes, learner journey and ways of working, to provide outstanding personal and professional guidance to our apprentices. With robust support and training, you’ll be responsible for providing a first-class learning experience to help develop, encourage and motivate your learners to achieve their full potential both personally and professionally. You will motivate and influence your own caseload of learners towards the successful and timely achievement of their apprenticeship, by developing their skills, knowledge and behaviours through a range of training days, workshops and quarterly reviews.

Role Responsibilities (include but not limited to)

• To support Level 4 and Level 5 learners to build their portfolio of evidence in preparation for their end point assessment
• Manage a caseload of up to 42 learners through their apprenticeship by developing their skills, knowledge and behaviours through a range of training days, workshops and quarterly reviews
• To facilitate the delivery of technical workshops and personal development microteaches throughout the duration of the apprenticeship
• Evaluate and maintain high-quality standards of our apprenticeship programs, adhering to service and awarding body procedures.
• Collaborate with your IQA to ensure minimal rework and high accuracy.
• Establish and nurture strong relationships with learners, employers, and internal stakeholders, creating a supportive and collaborative learning environment.
• Track learner progress through 1:1 and group sessions using our SMART online classroom.
• Ensure regular contact to meet agreed milestones and manage off-the-job hours effectively.
• Effectively manage personal training plans to ensure our learners achieve timely
• Attend standardisation meetings as required by quality assurance and share learner progress
• Maintain accurate data management records and documentation, ensuring delivery and paperwork is compliant at all times
• Maintain and update knowledge, skills and occupational competence as required by the awarding body
• Support the growth of our apprenticeship provision

Essential Skills and Experience

• Specific work experience in a full time Data role OR a relevant qualification in Data.
• Excellent written and verbal communication skills, with the ability to build rapport and understanding with each learner.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks efficiently.
• Flexible and able to work well under pressure, with a thorough and logical approach to problem-solving.
• Confident using a range of IT systems and databases.
• Strong interpersonal skills with the ability to build relationships, rapport and understanding of every learner
• Open, honest and transparent communicator
• Be able to confidently challenge learners and provide constructive, developmental feedback
• Thorough and logical approach to problem solving
• Determination to see problems and solutions through to the end

Desirable Skills and Experience

• Knowledge of the apprenticeship sector and standards
• Hold relevant teaching qualification (PGCE, PCET, AET) and / or have previous experience in the digital or apprenticeship sector

Our Benefits

At Baltic, we’re committed to creating an environment where you can thrive – professionally, personally, and socially. Voted one of the Sunday Times Top 100 Best Places to Work 2024, we’re proud of our culture, our people, and the meaningful work we do every day.

Culture & Work-Life Balance

• A fun, supportive environment with regular social events and team activities
• Early finish every Friday – we operate a 4.5-day working week
• 25+ days annual leave, increasing to 30 with length of service
• No weekend or Bank Holiday working
• Full office closure between Christmas and New Year
• Additional Life Event Day annually for those big moments that matter
• Buy & Sell Holiday Scheme for extra flexibility

Health & Wellbeing

• Free, confidential mental health support through SPILL
• Access to high-value wellbeing initiatives, including face-to-face sessions with a Health & Wellbeing Specialist
• Local discounted gym memberships
• Enhanced maternity and paternity leave (after 2 years’ service)

Recognition & Engagement

• Baltic Scratch Card Scheme – instant wins for great work
• Baltic Breakfasts, competitions, and engagement days
• Volunteer Day annually to give back to causes you care about

A successful Senior Data Coach will embody our core values

• Be the Expert: Continuously deepen your understanding of apprenticeship standards, coaching practices, and industry knowledge to deliver confident, high-quality guidance. Use your expertise to help learners build the skills, knowledge, and behaviours they need to succeed in both their roles and their assessments.
• Be the Customer: Put the apprentice at the centre of everything you do. Provide personalised, empathetic support that recognises each learner’s individual strengths, challenges, and goals - creating a safe environment that enables confidence and growth.
• Be the Future: Embrace innovation and strive for continuous improvement in the learning experience. Use feedback, data, and insight to enhance delivery, reduce rework, and ensure our apprenticeship programmes evolve to meet future needs for learners, employers, and the wider organisation.

By living these values, you’ll help shape a future‑ready workforce, build lasting relationships, and support every apprentice to achieve their full potential. We welcome applications from candidates of all backgrounds. However, please note that we’re currently unable to offer visa sponsorship, so you’ll need to have existing right to work in the UK to be considered for this role.