At a Glance
- Tasks: Lead the development and training of the sales team to enhance their skills and knowledge.
- Company: Join a dynamic organisation committed to continuous learning and employee growth.
- Benefits: Gain valuable experience, mentorship, and opportunities for professional development.
- Other info: Collaborative environment with a focus on innovation and quality assurance.
- Why this job: Make a real impact by improving sales processes and customer satisfaction.
- Qualifications: Experience in sales or training, with strong coaching and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Quality Development Lead within the Sales team, you will be responsible for supporting the development of the sales team to ensure they have the appropriate technical, sales, process and system knowledge to excel in their roles. Alongside this you will conduct various quality activities such as audits, assessments & feedback analysis to ensure the acquisition division delivers a high-quality sales process leading to outstanding levels of customer satisfaction.
Your role is to support the Head of Quality Development (Sales) and Sales Director in the development and delivering training & quality activities across the division. Supporting with the delivery of various training sessions needed to develop the skills and knowledge of our teams to ensure we create the right opportunities for our learners and achieve the divisional goals and targets. As a learning organisation, we are committed to the continuous development and progression of our employees and seek to create an environment where learning is constant. As such, you will be required to provide guidance to other members of the team in the capacity of sharing knowledge and best practice. In return, you will benefit from learning from those in the team, sharing in their knowledge and experience along with support of your Line Manager in identifying and arranging training opportunities for your continuous professional development.
Role Responsibilities (include but not limited to):
- Supporting the onboarding and training of new members of staff to Baltic or members of staff transferring into different departments.
- Build & maintain effective 360 onboarding plans to ensure we maintain high levels of staff retention.
- Liaise with Head of Quality Development (Sales) and Sales Director to identify individual and team training needs.
- Develop educational material, including presentations, sales resources and guides.
- Design & maintain engaging training courses that meet a range of learning styles using gamification, job simulation & self-led activities.
- Deliver training sessions tailored to the team in line with the training schedule, self-assessment feedback & ad hoc training requests.
- Evaluate employees’ performance through conducting quality observations on key sales activities such as discovery & presentation calls.
- Ensure best practices are shared throughout the division.
- Maintain updated records of all quality observations conducted to ensure effective quality reporting can be conducted by the Head of Quality Development (Sales).
- Maintain updated records of educational curriculum, materials & training records using the Sales & Recruitment Hub.
- Ensure all key quality scorecard metrics are kept up to date to provide effective reporting and insights for the senior leadership team.
- Develop & deliver a quarterly quality presentation to senior leadership, highlighting divisional key insights and outlining recommended actions.
- Support with Opportunity Support checks ensuring from a technical and support perspective every opportunity is the right opportunity.
Essential Skills & Attributes:
- Ability to motivate, coach, and develop team members to achieve quality and performance goals.
- Experience in delivering feedback to a range of stakeholders to support their continuous professional development.
- Understanding of quality assurance processes and best practices in a sales, service delivery or account management setting.
- Ability to analyse data and metrics to identify trends, measure performance, and inform decision-making.
- Exceptional organizational skills with the ability to manage multiple priorities and meet deadlines.
- Strong interpersonal skills to build relationships with team members, clients, and senior management.
- Proven ability to identify issues, develop actionable solutions, and implement changes effectively.
Desirable Skills & Attributes:
- 3+ years of experience in a sales, business development or account management role.
- 2+ years of experience in a sales management, training or coaching role.
- Experience working with apprenticeship training providers, assessment organisations, or education institutions.
- Understanding of technology products, services, or platforms, and their application within business environments.
Quality Development Lead (12 Month Internal Secondment) in North East employer: Baltic Apprenticeships
As a Quality Development Lead, you will thrive in a dynamic and supportive environment that prioritises continuous learning and employee growth. Our commitment to professional development ensures you will have access to tailored training opportunities and the chance to collaborate with experienced colleagues, fostering a culture of knowledge sharing and excellence. Located in a vibrant area, we offer a unique opportunity to make a meaningful impact on our sales team while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Development Lead (12 Month Internal Secondment) in North East
✨Tip Number 1
Network like a pro! Reach out to current employees at the company you're eyeing, especially in the Sales team. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on quality assurance processes and think of examples where you've motivated or coached team members. We want to see how you can bring that experience to the table.
✨Tip Number 3
Show off your skills during the interview! If they ask about training or coaching, share specific instances where you’ve developed educational materials or delivered engaging training sessions. We love seeing creativity in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our learning-focused team!
We think you need these skills to ace Quality Development Lead (12 Month Internal Secondment) in North East
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in quality development and training. We want to see how your skills align with the role of Quality Development Lead, so don’t hold back on showcasing relevant achievements!
Showcase Your Coaching Skills:Since this role involves motivating and developing team members, share specific examples of how you've successfully coached others in the past. We love to see real-life stories that demonstrate your ability to inspire and uplift your colleagues.
Highlight Your Analytical Mindset:The job requires analysing data and metrics, so be sure to mention any experience you have in this area. Whether it’s through quality observations or performance evaluations, we want to know how you’ve used data to drive improvements.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Baltic Apprenticeships
✨Know Your Stuff
Make sure you understand the key responsibilities of the Quality Development Lead role. Familiarise yourself with quality assurance processes and how they apply to sales. Brush up on your knowledge of training methods and how to motivate a team, as these will be crucial in your discussions.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to coach and develop team members. Think about times when you've delivered feedback or conducted training sessions, and be ready to share these stories during the interview.
✨Ask Insightful Questions
Come prepared with questions that show your interest in the company and the role. Ask about the current challenges the sales team faces or how they measure success in quality development. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
✨Be Ready to Discuss Data
Since analysing data and metrics is part of the job, be prepared to talk about how you've used data in previous roles to inform decisions or improve processes. Bring examples of how you've identified trends and implemented changes based on your findings.
