Junior IT Coach in North East

As a Junior IT Coach, you’ll use your experience, industry knowledge and the understanding of our apprenticeship programmes, learner journey and ways of working, to provide outstanding personal and professional guidance to our apprentices. With robust support and training, you’ll be responsible for providing a first‑class learning experience to help develop, encourage and motivate your learners to achieve their full potential both personally and professionally. You will motivate and influence your own caseload of learners towards the successful and timely achievement of their apprenticeship, by developing their skills, knowledge and behaviours through a range of training days, workshops and quarterly reviews.

Role Responsibilities

• Support Level 3 and Level 4 learners to build their portfolio of evidence in preparation for their endpoint assessment.
• Manage a caseload of up to 36 learners through their apprenticeship by developing their skills, knowledge and behaviours through a range of training days, workshops and quarterly reviews.
• Facilitate the delivery of technical workshops and personal development micro‑teaches throughout the duration of the apprenticeship.
• Assess apprenticeship programmes and maintain high quality standards at all times, adhering to service and awarding body quality assurance procedures.
• Work with your dedicated IQA to maintain high right‑first‑time and low rework.
• Create and maintain strong relationships with learners, employers and internal stakeholders.
• Manage learner progress and development through a variation of 1:1 and group sessions using our SMART online classroom.
• Adhere to regular learner contact to ensure your learners are progressing in line with agreed milestones.
• Manage off‑the‑job hours to ensure each learner is meeting the apprenticeship standard requirements.
• Effectively manage personal training plans to ensure our learners achieve timely outcome.
• Attend standardisation meetings as required by quality assurance and share learner progress.
• Maintain accurate data management records and documentation, ensuring delivery and paperwork is compliant at all times.
• Maintain and update knowledge, skills and occupational competence as required by the awarding body.
• Support the growth of our apprenticeship provision.
• Promote and protect learner wellbeing and safety by adhering to our safeguarding policy and following guidance provided by our safeguarding team.

Essential Skills and Experience

• Excellent written and verbal communication skills.
• Excellent organisational skills with great attention to detail.
• Flexible, adaptable and able to work well under pressure.
• Confident using IT systems and databases including Microsoft Office programs.
• Strong interpersonal skills with the ability to build relationships, rapport and understanding of every learner.
• Open, honest and transparent communicator.
• Be able to confidently challenge learners and provide constructive, developmental feedback.
• Thorough and logical approach to problem solving.
• Determination to see problems and solutions through to the end.
• Should hold a minimum of Level 2 English and Maths or be willing to work towards this.

Desirable Skills and Experience

• Hold a relevant teaching qualification (PGCE, PCET, ATE).
• Previous experience in the IT sector.
• Previous experience of apprenticeships or teaching.
• Degree or apprenticeship qualification in a relevant discipline (Digital, Education).
• Specific knowledge of IT.
• Knowledge of the apprenticeship sector and standards.

Our Benefits

• A fun, supportive environment with regular social events and team activities.
• Early finish every Friday – we operate a 4.5‑day working week.
• 25+ days annual leave, increasing to 30 with length of service.
• No weekend or bank holiday working.
• Full office closure between Christmas and New Year.
• Additional life event day annually for those big moments that matter.
• Buy & Sell Holiday Scheme for extra flexibility.

Health & Wellbeing

• Free, confidential mental health support through SPILL.
• Access to high‑value wellbeing initiatives, including face‑to‑face sessions with a Health & Wellbeing Specialist.
• Local discounted gym memberships.
• Enhanced maternity and paternity leave (after 2 years’ service).

Recognition & Engagement

• Baltic Scratch Card Scheme – instant wins for great work.
• Baltic breakfasts, competitions, and engagement days.
• Volunteer Day annually to give back to causes you care about.

Core Values

• Be the Expert: Continuously deepen your understanding of apprenticeship standards, coaching practices, and industry knowledge to deliver confident, high‑quality guidance and help learners build the skills, knowledge, and behaviours they need to succeed.
• Be the Customer: Put the apprentice at the centre of everything you do, providing personalised, empathetic support that recognises each learner’s individual strengths, challenges and goals.
• Be the Future: Embrace innovation and strive for continuous improvement in the learning experience, using feedback, data, and insight to enhance delivery, reduce rework, and ensure our programmes evolve to meet future needs.

We welcome applications from candidates of all backgrounds. However, please note that we’re currently unable to offer visa sponsorship, so you’ll need to have existing right to work in the UK to be considered for this role.