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- Tasks: Provide IT support to customers and manage tickets while gaining hands-on experience.
- Company: EPX Ltd is a trusted IT service provider with over 20 years of experience in the UK.
- Benefits: Enjoy a £15,000 salary, 30 days leave, and fun social events like Go Karting and BBQs.
- Why this job: Kickstart your tech career with mentorship, structured training, and real-world problem-solving.
- Qualifications: Passion for IT, resilience under pressure, and minimum grades of 4/C in Maths and 5/C in English.
- Other info: A driver’s license is required for this role.
The predicted salary is between 8000 - 12000 £ per year.
Ready to turn your passion for tech into a thriving career? Partnership Education is offering an incredible opportunity to become an
IT Support Apprentice , where youll gain hands-on experience while building real-world skills through cutting-edge training. From mastering the
AZ-900 Azure Fundamentals
to boosting your confidence with
Confident Communication , and sharpening your people skills in
Customer Service Fundamentals , this role is your fast-track entry into the IT industry.
Join a forward-thinking company dedicated to transforming education through tech, and take the first step towards a future-proof career in IT support.
?? Why Partnership Education?
Partnership Education is a trusted name in delivering innovative IT solutions to schools and educational institutions. As an apprentice, youll work alongside a skilled and supportive team thats passionate about empowering educators and students through reliable, future-ready technology.
?? What Youll Be Doing
While working towards your
Level 3 IT Support qualification
with
Baltic Apprenticeships , youll:
Respond to remote helpdesk requests with timely and effective technical support Log, track, and resolve support calls efficiently Carry out hardware and software repairs in a fully-equipped workshop Install and configure hardware and software across client sites Maintain detailed network documentation and reports Support project needs by sourcing IT equipment Attend on-site visits to assist schools directly Youll receive full training and mentorship from both your workplace and the expert team at Baltic.
?? Salary, Hours & Benefits
£14,772 annual salary 37.5 hours per week , Monday to Friday, 9am5pm 23 days holiday Private healthcare ,
pension contributions ,
employee assistance programme , and
life assurance Mileage allowance
45p per mile for travel outside your regular commute A
structured training and progression plan
within the company Potential of an annual bonus! ?? What Were Looking For
A keen interest in IT and problem-solving Experience building a PC Full UK Drivers Licence and access to own car Experience in hardware repair or troubleshooting is a bonus Confident communication skills and a team-oriented mindset Familiarity with Microsoft Windows and Office A customer-first approach with strong interpersonal skills Self-motivation and a proactive attitude ?? Your Training with Baltic
This apprenticeship is more than just a qualification
its your launchpad into the IT world. Youll complete:
AZ-900 Azure Fundamentals
a foundational cloud computing certification Confident Communication
develop self-awareness, body language, and digital presence Customer Service Fundamentals
learn how to understand user needs, resolve conflict, and build professional relationships ?? Ready to Apply?
Click Apply and send us your CV! Once received, youll be invited to a friendly chat with our recruitment team, followed by a formal interview with the employer if shortlisted.
? Eligibility
You must have the right to work in the UK and hold valid residency status.
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IT Support Apprentice employer: Baltic Apprenticeships
Contact Detail:
Baltic Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice
✨Tip Number 1
Familiarise yourself with the latest IT trends and technologies. Being knowledgeable about current developments in IT, such as cybersecurity measures or cloud solutions, will show your passion for the field and make you stand out during interviews.
✨Tip Number 2
Practice your communication skills. Since the role involves providing support to customers and partners, being able to communicate clearly and effectively is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Get hands-on experience with IT support tools. Familiarise yourself with ticketing systems and remote support software, as these are commonly used in the industry. This practical knowledge can give you an edge over other candidates.
✨Tip Number 4
Network with professionals in the IT field. Attend local tech meetups or online forums to connect with industry experts. Building relationships can lead to valuable insights and potential job referrals, increasing your chances of landing the apprenticeship.
We think you need these skills to ace IT Support Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your passion for IT and any relevant experience or skills. Include any coursework, projects, or personal interests related to technology that demonstrate your enthusiasm and commitment.
Craft a Strong Cover Letter: Write a cover letter that explains why you want to join EPX Ltd as an IT Support Apprentice. Mention specific aspects of the company that appeal to you, such as their focus on security and service quality, and how you can contribute to their team.
Showcase Relevant Skills: In your application, emphasise your communication skills, ability to work under pressure, and any technical skills you possess. If you have experience with customer support or IT-related tasks, be sure to include those examples.
Follow Application Instructions: Carefully read the application instructions provided by EPX Ltd. Ensure you submit your CV and any other required documents in the specified format and by the deadline to avoid any issues with your application.
How to prepare for a job interview at Baltic Apprenticeships
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that demonstrate your interest in IT, as this will show the interviewer that you are genuinely excited about the apprenticeship.
✨Prepare for Technical Questions
Brush up on basic IT concepts and be ready to answer technical questions. Familiarise yourself with common IT support scenarios, such as troubleshooting software issues or understanding network basics, as this will help you stand out as a knowledgeable candidate.
✨Demonstrate Communication Skills
Since the role involves providing support to customers, practice clear and effective communication. Be prepared to discuss how you would explain technical issues to non-technical users, showcasing your ability to convey information simply and effectively.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the company culture, training opportunities, or specific projects you might work on. This shows your interest in the role and helps you determine if EPX Ltd is the right fit for you.