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- Tasks: Support end users, maintain systems, and enhance cybersecurity while learning on the job.
- Company: CapNet has over 20 years of experience in providing comprehensive IT solutions across various industries.
- Benefits: Enjoy social events, paid car parking, and potential full-time employment after your apprenticeship.
- Why this job: Kickstart your IT career with hands-on experience and expert guidance in a dynamic environment.
- Qualifications: Passion for IT, customer service skills, and GCSEs in English and Maths (Grade 5/C and 4/C).
- Other info: This is a Level 3 apprenticeship with online training and real-time classes.
Are you a tech enthusiast who loves solving problems and wants to turn your passion into a career? Baltic Apprenticeships are excited to be working with CapNet to recruit an IT Support Apprentice to join their dynamic team. For over 20 years, CapNet has been more than just an IT partner — they act as […]
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Are you a tech enthusiast who loves solving problems and wants to turn your passion into a career?
Baltic Apprenticeships are excited to be working with CapNet to recruit an IT Support Apprentice to join their dynamic team.
For over 20 years, CapNet has been more than just an IT partner — they act as an extension of our customers’ businesses, managing thousands of end users across a wide range of industries. From professional services to education, manufacturing, and beyond, our goal is simple: to keep information systems running smoothly so businesses can thrive.
They deliver end-to-end managed services that cover every corner of IT:
- 1st line IT support for day-to-day issues
- Hardware and software supply, installation, configuration, and maintenance
- Networking and Active Directory management
- Broadband and connectivity solutions
- VoIP telephone systems to keep teams connected
- Cybersecurity best practices to keep systems secure
- Endpoint management tools that monitor, protect, and optimise every device
- Ongoing support and continuous improvements that keep users at their best
As an IT Support Apprentice, you’ll be at the frontline of this work — learning how to support end users, maintain systems, enhance cybersecurity, and deliver real solutions that make a difference. Alongside your role, you’ll work towards a Level 3 IT Support Apprenticeship, delivered by Baltic Apprenticeships.
This is the perfect opportunity if you’re curious, motivated, and ready to grow your skills with real-world experience — all while learning from experts who’ve been shaping IT services for over two decades.
Ready to launch your IT career? Apply now and start your journey with CapNet.
Salary, Hours&Benefits:
- Monday – Friday 9 AM – 5:30
- Social events – Christmas party & others
- Car parking paid for by the business
- Opportunity for full time employment upon completion of the apprenticeship
Desired Qualities, Skills and Knowledge:
- Passionate about building a long term career in IT
- Customer service skills and confidence
- Problem Solving Skills
- Grade 5/C in English / 4/C in Maths GCSE
Your Training with Baltic Apprenticeships
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.
You’ll be based full time with an employer and will quickly become an important part of the team. Baltic training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.
Eligibility Criteria
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
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IT Support Apprentice employer: Baltic Apprenticeships
Contact Detail:
Baltic Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice
✨Tip Number 1
Show your enthusiasm for technology! When you get the chance to speak with someone from CapNet, whether in an interview or an informal chat, make sure to express your passion for IT and problem-solving. Share any personal projects or experiences that highlight your interest.
✨Tip Number 2
Familiarise yourself with common IT support issues. Research typical problems that users face and think about how you would approach solving them. This will not only prepare you for potential interview questions but also demonstrate your proactive attitude towards learning.
✨Tip Number 3
Network with current IT professionals. Reach out to people working in IT support roles on platforms like LinkedIn. Ask them about their experiences and any advice they might have for someone starting out. This can provide valuable insights and may even lead to a referral.
✨Tip Number 4
Prepare questions to ask during your interview. Show your interest in CapNet by asking about their team culture, the types of projects you might work on, or how they support apprentices in their development. This demonstrates your eagerness to be part of their team.
We think you need these skills to ace IT Support Apprentice
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an IT Support Apprentice. Familiarise yourself with the skills and knowledge required, such as customer service skills and problem-solving abilities.
Craft a Tailored CV: Create a CV that highlights your relevant skills and experiences. Emphasise any technical knowledge, customer service experience, or problem-solving instances that relate to the role. Make sure it’s clear and concise.
Write a Compelling Cover Letter: In your cover letter, express your passion for IT and explain why you want to pursue this apprenticeship. Mention what you hope to gain from the experience and how you can contribute to CapNet's team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and well-presented. A polished application reflects your attention to detail.
How to prepare for a job interview at Baltic Apprenticeships
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and problem-solving during the interview. Share any personal projects or experiences that highlight your interest in IT, as this will demonstrate your commitment to a career in the field.
✨Prepare for Common IT Scenarios
Familiarise yourself with common IT support scenarios, such as troubleshooting hardware or software issues. Be ready to discuss how you would approach these problems, as it shows your analytical thinking and problem-solving skills.
✨Highlight Customer Service Skills
Since the role involves supporting end users, emphasise your customer service skills. Provide examples of how you've successfully assisted others in the past, showcasing your ability to communicate effectively and handle challenging situations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company and the apprenticeship programme. This not only shows your genuine interest but also helps you understand if the role aligns with your career goals. Consider asking about the team dynamics or opportunities for growth within the company.
