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For Companies At a Glance
- Tasks: Support end users, maintain systems, and enhance cybersecurity while learning on the job.
- Company: CapNet has over 20 years of experience in providing comprehensive IT solutions across various industries.
- Benefits: Enjoy social events, paid car parking, and potential full-time employment after your apprenticeship.
- Why this job: Kickstart your IT career with hands-on experience and expert guidance in a dynamic environment.
- Qualifications: Passion for IT, customer service skills, and GCSEs in English and Maths (Grade 5/C and 4/C).
- Other info: This is a Level 3 apprenticeship with online training and real-time classes.
Ready to turn your passion for tech into a thriving career? Partnership Education is offering an incredible opportunity to become an IT Support Apprentice, where you\’ll gain hands‑on experience while building real‑world skills through cutting‑edge training. From mastering the AZ‑900 Azure Fundamentals to boosting your confidence with Confident Communication, and sharpening your people skills in Customer Service Fundamentals, this role is your fast‑track entry into the IT industry.
Join a forward‑thinking company dedicated to transforming education through tech, and take the first step towards a future‑proof career in IT support.
Why Partnership Education?
Partnership Education is a trusted name in delivering innovative IT solutions to schools and educational institutions. As an apprentice, you\’ll work alongside a skilled and supportive team that\’s passionate about empowering educators and students through reliable, future‑ready technology.
What You\’ll Be Doing
While working towards your Level 3 IT Support qualification
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IT Support Apprentice employer: Baltic Apprenticeships
Contact Detail:
Baltic Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice
✨Tip Number 1
Show your enthusiasm for technology! When you get the chance to speak with someone from CapNet, whether in an interview or an informal chat, make sure to express your passion for IT and problem-solving. Share any personal projects or experiences that highlight your interest.
✨Tip Number 2
Familiarise yourself with common IT support issues. Research typical problems that users face and think about how you would approach solving them. This will not only prepare you for potential interview questions but also demonstrate your proactive attitude towards learning.
✨Tip Number 3
Network with current IT professionals. Reach out to people working in IT support roles on platforms like LinkedIn. Ask them about their experiences and any advice they might have for someone starting out. This can provide valuable insights and may even lead to a referral.
✨Tip Number 4
Prepare questions to ask during your interview. Show your interest in CapNet by asking about their team culture, the types of projects you might work on, or how they support apprentices in their development. This demonstrates your eagerness to be part of their team.
We think you need these skills to ace IT Support Apprentice
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an IT Support Apprentice. Familiarise yourself with the skills and knowledge required, such as customer service skills and problem-solving abilities.
Craft a Tailored CV: Create a CV that highlights your relevant skills and experiences. Emphasise any technical knowledge, customer service experience, or problem-solving instances that relate to the role. Make sure it’s clear and concise.
Write a Compelling Cover Letter: In your cover letter, express your passion for IT and explain why you want to pursue this apprenticeship. Mention what you hope to gain from the experience and how you can contribute to CapNet's team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and well-presented. A polished application reflects your attention to detail.
How to prepare for a job interview at Baltic Apprenticeships
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and problem-solving during the interview. Share any personal projects or experiences that highlight your interest in IT, as this will demonstrate your commitment to a career in the field.
✨Prepare for Common IT Scenarios
Familiarise yourself with common IT support scenarios, such as troubleshooting hardware or software issues. Be ready to discuss how you would approach these problems, as it shows your analytical thinking and problem-solving skills.
✨Highlight Customer Service Skills
Since the role involves supporting end users, emphasise your customer service skills. Provide examples of how you've successfully assisted others in the past, showcasing your ability to communicate effectively and handle challenging situations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company and the apprenticeship programme. This not only shows your genuine interest but also helps you understand if the role aligns with your career goals. Consider asking about the team dynamics or opportunities for growth within the company.
