Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st & 2nd line IT support and assist with hardware/software issues.
- Company: Join Bowman Riley, a dynamic firm where IT systems are vital for operations.
- Benefits: Earn £20,000, enjoy 28 days annual leave, and work Monday to Friday.
- Why this job: Kick-start your IT career with hands-on experience and gain valuable Microsoft certifications.
- Qualifications: Good communication skills and a commitment to ongoing training; IT-related qualification preferred.
- Other info: Full training provided by workplace mentor and Baltic Apprenticeships.
Calling all aspiring IT Technicians! Baltic Apprenticeships has an exciting opportunity for an IT enthusiast to join the team at Bowman Riley as an IT Apprentice! The IT systems within Bowman Riley are critical to their ongoing operations, including operational management, communications, data storage (including security/access), and design functions. The IT Assistant's role is to coordinate this work and to recognise and escalate support to the IT Manager as and when necessary.
As well as completing and obtaining your Level 3 IT Support Apprenticeship, you will also obtain a Microsoft certification in either Azure, 365 or Security! As an IT Apprentice, you will be an essential part of the team, responsible for providing 1st & 2nd line IT Support, working on hardware issues, software issues and more! This is the perfect opportunity to kick-start your career within IT.
A Typical Day in the Job:
- Assist with providing 1st/2nd line technical support, answering support queries either directly or via phone or mail
- Provide technical support to end-users, both in person and remotely
- Install, configure, and maintain computer systems and software
- Implement security of the network, data and its storage and communication systems
- Assist with network administration tasks, including setting up user accounts and permissions
- Work together with other managers and directors in relation to IT matters
- Document technical procedures and create user guides
- Support users in the use of computer equipment by providing necessary advice and/or training
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours & Benefits:
- Salary - £20,000
- Monday to Friday 9am to 5pm
- 28 Days Annual Leave
Desired Qualities, Skills and Knowledge:
- Good Communication Skills
- Full UK Driving licence - Required
- Ability to travel to any of the business offices as and when required
- Proficient in Microsoft 365 stack
- Commitment to ongoing training to develop your skills in areas relevant to your role
- Hold a recognised qualification in an IT-related subject is preferred but not essential
- Grade 4/C in Maths & 5/C in English GCSE
Your Training with Baltic Apprenticeships:
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT. You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
Contact Detail:
Baltic Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprenticeship in Skipton
✨Tip Number 1
Familiarise yourself with the Microsoft 365 stack, as proficiency in this area is a key requirement for the role. Consider exploring online resources or tutorials to enhance your understanding and skills in using these tools.
✨Tip Number 2
Brush up on your communication skills, as you'll need to provide support to end-users both in person and remotely. Practising clear and concise explanations can help you stand out during interviews.
✨Tip Number 3
Gain some hands-on experience with basic IT support tasks, such as installing software or troubleshooting hardware issues. This practical knowledge will not only boost your confidence but also demonstrate your initiative to potential employers.
✨Tip Number 4
Network with current IT professionals or join local tech groups to learn more about the industry. Engaging with others in the field can provide valuable insights and may even lead to job referrals.
We think you need these skills to ace IT Apprenticeship in Skipton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills and experiences. Focus on any technical support roles, coursework, or projects that demonstrate your ability to handle 1st and 2nd line support tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your eagerness to learn. Mention specific technologies you are familiar with, such as Microsoft 365, and express your enthusiasm for the apprenticeship opportunity.
Highlight Communication Skills: Since good communication is essential for this role, provide examples in your application of how you've effectively communicated in previous roles or projects, whether in person or remotely.
Show Commitment to Learning: Emphasise your willingness to undergo training and develop your skills. Mention any relevant courses or certifications you have completed or are currently pursuing, especially those related to IT.
How to prepare for a job interview at Baltic Apprenticeships
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and IT during the interview. Share any personal projects or experiences that demonstrate your interest in the field, as this will show the interviewer that you're genuinely excited about the role.
✨Prepare for Technical Questions
Since this is an IT apprenticeship, be ready to answer technical questions related to hardware and software support. Brush up on common troubleshooting techniques and be prepared to discuss your familiarity with Microsoft 365 and other relevant technologies.
✨Demonstrate Good Communication Skills
As you'll be providing support to end-users, it's crucial to showcase your communication skills. Practice explaining technical concepts in simple terms, and be ready to discuss how you would handle difficult situations with users who may not be tech-savvy.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the company culture, team dynamics, and the specific responsibilities of the IT Apprentice role. This shows your interest in the position and helps you determine if it's the right fit for you.
