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- Tasks: Join us as an IT Support Apprentice, tackling tech challenges daily.
- Company: Trinity Managed Services is a leading provider of innovative IT solutions.
- Benefits: Enjoy hybrid working, 21 days leave, and fun social events.
- Why this job: Kickstart your IT career in a supportive environment with hands-on training.
- Qualifications: GCSE Grade 5/C in English and Grade 4/C in Maths required.
- Other info: Full training provided by mentors and expert trainers at Baltic Apprenticeships.
The predicted salary is between 8000 - 10500 £ per year.
Start your career in tech with a leading managed services provider. Trinity Managed Services is offering an exciting opportunity for a motivated and tech-savvy individual to join our team as an IT Support Apprentice. This role is ideal for someone looking to gain hands-on experience while working towards a recognised qualification in a dynamic and supportive environment. At Trinity, we provide innovative IT solutions to clients across various sectors, and we're passionate about developing the next generation of IT professionals. If you're enthusiastic about technology, eager to learn, and ready to take the first step in your IT career, we'd love to hear from you.
In this role, you'll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
- Using the telephone to answer incoming support calls
- Hands on repairing hardware
- Resolving issues in Office 365
- Providing support remotely
- Configuring new devices and processing new starter requests
- Involvement in password resets and anti-virus configuration
- Networking installation and monitoring
- Laptop and computer repairs and upgrades
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours & Benefits:
- £15,000 per annum
- Monday - Friday 9am-5:30pm
- Hybrid working 1 day at home
- 21 days annual leave plus bank holidays
- Social events - Christmas parties
- Flexible working
- Auto enrol pension
Desired Qualities, Skills and Knowledge:
- Ability to work well in a team environment
- A general passion and interest in IT
- Great problem solver
- Good customer service skills
- Driven to succeed
- Good time management skills
- GCSE Grade 5/C in English and grade 4/C in Maths is required for this role
Your Training with Baltic:
This apprenticeship provides the skills, qualification, and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.
Next Steps:
If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
Contact Detail:
Baltic Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprenticeship in Saffron Walden
✨Tip Number 1
Familiarise yourself with common IT support issues and solutions. This will not only help you during the informal chat but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Being able to communicate effectively and solve problems will be key in this apprenticeship.
✨Tip Number 3
Research Trinity Managed Services and their approach to IT solutions. Understanding their values and services can give you an edge in discussions during the interview process.
✨Tip Number 4
Prepare questions to ask during your informal chat. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
We think you need these skills to ace IT Apprenticeship in Saffron Walden
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences related to IT support. Emphasise any technical knowledge, problem-solving abilities, and customer service experience that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for technology and your eagerness to learn. Mention why you are interested in the apprenticeship at Trinity Managed Services and how it fits into your career goals.
Highlight Relevant Qualifications: Clearly state your GCSE results, especially in English and Maths, as these are required for the role. If you have any additional certifications or courses related to IT, be sure to include them.
Prepare for Informal Chat: Before the informal chat with the recruitment team, think about your motivations for applying and prepare to discuss your interest in IT. Be ready to share examples of how you've demonstrated teamwork and problem-solving skills.
How to prepare for a job interview at Baltic Apprenticeships
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that highlight your interest in IT, as this will demonstrate your motivation and eagerness to learn.
✨Prepare for Common Questions
Anticipate questions related to customer service and problem-solving, as these are key skills for the role. Think of examples from your past experiences where you successfully resolved issues or helped others, even if it's from school or personal projects.
✨Demonstrate Teamwork Skills
Since the role requires working well in a team environment, be ready to discuss how you've collaborated with others in the past. Highlight any group projects or activities where you contributed positively to the team's success.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the company culture, training opportunities, or the types of projects you might work on. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
