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For Companies At a Glance
- Tasks: Provide IT support, manage user security, and maintain hardware and software.
- Company: Join Positive Steps, a charitable trust transforming lives in Greater Manchester.
- Benefits: Enjoy flexible hours, generous annual leave, and enhanced sick pay.
- Why this job: Make a real difference while kickstarting your IT career in a supportive environment.
- Qualifications: Confident communication, basic computer experience, and GCSEs in English and Maths required.
- Other info: Full training provided by a mentor and the Baltic team.
IT Support Apprentice – Join Positive Steps and Empower Communities!
Are you passionate about technology and eager to kickstart your career in IT support while making a real difference in people\’s lives? Positive Steps, a dedicated charitable trust committed to inspiring success and transforming lives in Greater Manchester, is seeking an enthusiastic and motivated IT Support Apprentice to join our dynamic team.
At Positive Steps, we empower young people, adults, and families to achieve their full potential by providing a wide range of integrated services, from early education and careers guidance to support for young carers and programs that break down barriers to employment. Your role as an IT Support Apprentice will be vital in ensuring our technology infrastructure runs smoothly, enabling our teams to continue their impactful work in the community. If you\’re ready to learn, grow, and contribute to an organization that truly makes a difference, we encourage you to apply!
A Typical Day in the Job:
- Providing essential IT support:Responding to IT issues via phone, email, Microsoft Teams, and face-to-face, escalating to our external 3rd line support (Myson Pages) when needed, and logging all issues in our TopDesk ticketing system.
- Managing user security:Handling password resets, setting up multi-factor authentication, and assisting with Group Policy implementation to maintain a secure environment.
- Hardware setup and maintenance:Installing, configuring, and upgrading physical hardware like new PCs, monitors, switches, and Wi-Fi devices, as well as troubleshooting and fixing broken components.
- Software installation and updates:Deploying and configuring a variety of software, including Microsoft 365 applications, Adobe products, and internal inventory management systems, and applying regular service patches and updates.
- Interpreting technical information:Learning to read and apply complex technical documentation, including our IT system overview, to effectively resolve issues and contribute to our knowledge base.
- Network and Cloud exposure:Gaining an understanding of wired and wireless network setups, getting hands-on experience with cloud technologies, and utilising PowerShell for basic scripting tasks.
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours&Benefits:
- £14,722.50 per annum
- Monday – Friday: 8-4 / 9-5
- Annual leave from 34-39 days (including public holidays)
- Membership of a pension scheme
- Flexi time system
- Enhanced sick pay (after 4 months service)
- Employee Assistant programme
Desired Qualities, Skills and Knowledge:
- Confident communication
- Some experience working with computers.
- Ability to work as a team as well as independently
- GCSEs in English (at a grade 5/C or above) and Maths (at Grade C/4 or above).
Your Training with Baltic:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
IT Apprenticeship in Oldham employer: Baltic Apprenticeships
Contact Detail:
Baltic Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprenticeship in Oldham
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and cloud technologies. Having a basic understanding of these tools will not only boost your confidence but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, as you'll be providing IT support through various channels. Being able to explain technical issues clearly and concisely will make you stand out during any interviews or discussions.
✨Tip Number 3
Get hands-on experience by setting up your own home network or experimenting with hardware. This practical knowledge will help you relate better to the tasks you'll be performing as an IT Support Apprentice.
✨Tip Number 4
Research Positive Steps and their mission to empower communities. Understanding their values and how your role contributes to their goals will allow you to express your enthusiasm for the position more effectively.
We think you need these skills to ace IT Apprenticeship in Oldham
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the IT Support Apprentice position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Compelling CV: Create a CV that showcases your relevant skills, experiences, and education. Emphasise any previous experience with IT support or technology, even if it's informal or voluntary work.
Write a Strong Cover Letter: In your cover letter, express your passion for technology and your desire to make a difference in the community. Mention specific aspects of Positive Steps that resonate with you and explain why you want to join their team.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Baltic Apprenticeships
✨Show Your Passion for Technology
Make sure to express your enthusiasm for IT and how it can make a difference in people's lives. Share any personal experiences or projects that highlight your interest in technology.
✨Demonstrate Communication Skills
Since the role involves providing IT support, it's crucial to showcase your ability to communicate clearly and effectively. Practice explaining technical concepts in simple terms, as you may need to assist non-technical users.
✨Prepare for Technical Questions
Brush up on basic IT concepts, such as hardware setup, software installation, and network basics. Be ready to discuss any relevant experience you have, even if it's from school projects or personal interests.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the organisation. Inquire about the team dynamics, training opportunities, or how the IT department supports the charity's mission.
