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- Tasks: Provide 1st line IT support, troubleshoot issues, and assist with installations.
- Company: Join Primary Tech, a leader in innovative ICT solutions for education.
- Benefits: Enjoy 21 days holiday, city centre parking, and monthly social events.
- Why this job: Kickstart your IT career with hands-on experience and expert mentorship.
- Qualifications: Passion for IT, strong communication skills, and relevant GCSE grades required.
- Other info: This apprenticeship offers online training and real-time classes with industry experts.
The predicted salary is between 14722 - 14722 £ per year.
Primary Tech is committed to delivering high-quality, reliable, and cost-effective technology support. They help businesses and educational institutions adapt and thrive in the ever-changing digital landscape. Partnering with leading IT vendors, they offer innovative ICT solutions, hardware, and software tailored to the education sector. From IT help desks to on-site support and installations, they provide the right level of service to meet customers' needs.
They are now looking for a passionate and dedicated IT enthusiast to join their growing team as an IT Apprentice. This apprenticeship is the perfect stepping stone into a successful IT career, providing hands-on experience and mentorship to help you develop into a skilled IT professional. As part of this role, you will work towards an IT Support Technician qualification, delivered by expert trainers at Baltic Apprenticeships.
A Typical Day in the Job:
- Provide 1st line IT support, troubleshooting technical issues, managing and resetting passwords, and assisting with hardware and software installations.
- Communicate with customers via phone, email, remote access, and a ticketing system.
- Assist with server and data backups to ensure secure storage and recovery.
- Configure hardware and software using SCCM and Solus for remote devices such as PCs.
- Use Wireshark to monitor network performance, diagnose IP address conflicts, and detect network flooding.
- Use Event Viewer to monitor system and application logs for troubleshooting.
- Utilise Task Manager to monitor system performance and resolve Windows-related issues.
- Assist in installing front-of-class equipment, telephone systems, and network devices at client sites.
Salary, Hours & Benefits:
- Salary: £14,722.50 per year
- Working Hours: Monday - Friday, 8:00 AM - 4:30 PM or 8:30 AM - 5:00 PM (37.5 hours per week)
- Holidays: 21 days annual leave plus 8 bank holidays, plus your birthday off
- City Centre Parking
- Monthly social events (last Friday of the month drinks)
- Ongoing training and career development opportunities
Desired Qualities, Skills and Knowledge:
- Passion for IT, problem-solving, and staying up to date with technology advancements.
- Strong communication and customer service skills.
- Experience with building PCs, hardware installations, and software deployment is beneficial.
- Ability to work independently and as part of a team.
Required Grades: Maths 4/C, English 5/C.
Your Training with Baltic:
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. You'll get hands-on experience in all areas of technical support, from configuring devices to supporting software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you'll accelerate your skills and get the qualifications and confidence you need to thrive in IT. You'll be based full-time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
Next Steps:
To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Primary Tech. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
IT Apprenticeship in Hull employer: Baltic Apprenticeships
Contact Detail:
Baltic Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprenticeship in Hull
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SCCM, Solus, and Wireshark. Having a basic understanding of these tools will not only boost your confidence but also show your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, as strong customer service abilities are essential for this position. Consider role-playing scenarios where you troubleshoot common IT issues, as this will prepare you for real-life interactions with customers.
✨Tip Number 3
Engage with online communities or forums related to IT support. This can help you stay updated on the latest trends and challenges in the field, and you might even find valuable networking opportunities that could lead to recommendations.
✨Tip Number 4
Showcase your passion for IT by working on personal projects or volunteering for tech-related tasks. Whether it's building a PC or helping friends with software issues, these experiences can provide great talking points during interviews and demonstrate your commitment to the field.
We think you need these skills to ace IT Apprenticeship in Hull
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the IT Apprenticeship. Familiarise yourself with the skills needed, such as problem-solving and customer service, to tailor your application accordingly.
Craft a Tailored CV: Create a CV that highlights your passion for IT and any relevant experience, such as building PCs or assisting with software installations. Be sure to include your educational qualifications, particularly in Maths and English, as these are required.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the apprenticeship and explain why you want to work with Primary Tech. Mention what you hope to gain from the experience and how it aligns with your career goals in IT.
Proofread Your Application: Before submitting your application, carefully proofread both your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Baltic Apprenticeships
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Talk about any personal projects or experiences that demonstrate your interest in IT, such as building PCs or troubleshooting issues.
✨Prepare for Technical Questions
Expect questions related to IT support and troubleshooting. Brush up on basic concepts like password management, hardware installations, and software deployment. Being able to discuss these topics confidently will impress the interviewers.
✨Demonstrate Strong Communication Skills
Since the role involves customer interaction, practice explaining technical concepts in simple terms. Show that you can communicate effectively, whether it's through phone, email, or face-to-face interactions.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company and the apprenticeship programme. This shows your genuine interest in the role and helps you understand how you can contribute to their team.
