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- Tasks: Provide first-line IT support and assist with hardware/software maintenance.
- Company: Join Aletheia Academies Trust, a dynamic educational environment focused on innovation.
- Benefits: Earn £15,000 per annum, enjoy early finish Fridays, and receive full training.
- Why this job: Gain hands-on experience and industry-recognised qualifications while making a difference in education.
- Qualifications: GCSE Grade 5/C in English and Grade 4/C in Maths required; emotional resilience is key.
- Other info: Work closely with a mentor and the Baltic team for your professional development.
The predicted salary is between 8000 - 10000 £ per year.
Aletheia Academies Trust is seeking a motivated and detail-oriented individual to undertake the role of IT Support Apprentice. This position offers an exceptional opportunity for a proactive candidate to gain practical experience and industry-recognised qualifications within a dynamic educational environment. The successful applicant will contribute to the efficient operation of the Trust's IT infrastructure by providing essential technical support to staff across our network of schools.
A Typical Day in the Job:
- Provide professional first-line technical support to end-users, both in person and remotely, addressing hardware and software issues. All support interactions and resolutions will be meticulously documented within the FreshService management system.
- Assist ICT Technicians in the execution of various maintenance procedures, including hardware repairs, software upgrades, and the implementation of scripts, as directed by senior team members.
- Demonstrate a commitment to professional development by actively engaging with the assigned Skills Coach and completing all Apprenticeship learning and development tasks in a timely manner to ensure the successful attainment of the qualification.
- Participate in the installation and configuration of new hardware and software deployments, ensuring adherence to established protocols and monitoring usage as required.
- Provide occasional on-site technical assistance and training to staff members across the Trust, including in-classroom support where necessary.
- Contribute to the general administration of Trust and school systems, including email account management, data backup procedures, and the implementation of relevant security protocols.
- Assist in the maintenance of accurate records, including work logs, equipment inventories, and participation in stock-taking exercises.
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours & Benefits:
- £15,000 per annum
- Working hours 8AM - 4:30PM
- Early finish Fridays 4PM
Desired Qualities, Skills and Knowledge:
- Emotional resilience in working with challenging behaviours
- Appropriate attitudes to the use of authority and maintaining discipline.
- Able to give clear and concise guidance to others
- Able to keep accurate records
- Literacy skills to read and understand technical language and instructions
- Ability to follow verbal and written instructions.
- A Grade 5/C at GCSE level in English Language and a Grade 4/C at GCSE level in Mathematics are prerequisites for this role.
Your Training with Baltic:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.
Next Steps:
If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
IT Apprenticeship in Gravesend employer: Baltic Apprenticeships
Contact Detail:
Baltic Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprenticeship in Gravesend
✨Tip Number 1
Familiarise yourself with the specific IT systems and software used in educational environments. Understanding tools like FreshService for ticket management will give you an edge during your informal chat with our recruitment team.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've tackled technical issues in the past. This will demonstrate your proactive approach and readiness to provide first-line support.
✨Tip Number 3
Engage with online communities or forums related to IT support. This not only helps you stay updated on industry trends but also shows your commitment to professional development, which is crucial for this apprenticeship.
✨Tip Number 4
Practice clear communication by explaining technical concepts to someone without a tech background. This skill is vital for providing guidance to staff and will impress us during the interview process.
We think you need these skills to ace IT Apprenticeship in Gravesend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the IT Support Apprentice role. Emphasise any technical support experience, customer service skills, and your ability to follow instructions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to Aletheia Academies Trust. Mention your interest in IT, your commitment to professional development, and how you can contribute to their IT infrastructure.
Highlight Relevant Qualifications: Clearly state your GCSE results, especially in English and Mathematics, as these are prerequisites for the role. If you have any additional certifications or training related to IT, be sure to include them.
Prepare for the Interview: Research common interview questions for IT apprenticeships and prepare your answers. Be ready to discuss your problem-solving skills, how you handle challenging situations, and your understanding of technical support processes.
How to prepare for a job interview at Baltic Apprenticeships
✨Research Aletheia Academies Trust
Before your interview, take some time to learn about Aletheia Academies Trust. Understand their mission, values, and the schools they operate. This knowledge will help you tailor your answers and show genuine interest in the role.
✨Prepare for Technical Questions
Since this is an IT Support Apprenticeship, be ready to answer technical questions related to hardware and software issues. Brush up on common troubleshooting techniques and be prepared to discuss any relevant experience you have, even if it's from personal projects.
✨Demonstrate Your Communication Skills
As you'll be providing support to staff, effective communication is key. Practice explaining technical concepts in simple terms. During the interview, showcase your ability to listen actively and respond clearly to questions.
✨Show Enthusiasm for Learning
This apprenticeship is all about growth and development. Express your eagerness to learn and improve your skills. Mention any previous experiences where you've taken the initiative to learn something new, especially in a tech-related context.
