At a Glance
- Tasks: Assist the Support Team with IT queries and support tasks.
- Company: Join DPS Technology Group, a leading ICT company in Suffolk, partnered with HP and Microsoft.
- Benefits: Enjoy a competitive salary, birthday off, and opportunities for overtime and bonuses.
- Other info: Full training provided by mentors and Baltic Apprenticeships.
- Why this job: Gain hands-on experience while working towards your Level 3 IT Support Apprenticeship.
- Qualifications: Grade 4 in Maths and 5 in English; strong customer service skills required.
DPS Technology Group is a well-established, business-focused ICT company based in Suffolk. As an HP and Microsoft partner, DPS offers best of breed products and solutions for the SME sector. Operating both remotely and on-site, DPS supplies installations and continues to support its customers with high-quality products and services, both physical and in the cloud. We take system security seriously and can assist with most Information and Communication Technology.
This is a full-time, office-based position located primarily in Ipswich. While prior IT experience is preferred, it is not essential. We are looking for someone who is keen to learn and eager to expand their knowledge in IT. The candidate should be able to take instruction, work independently, communicate effectively internally and externally, and develop problem-solving skills, along with the ability to handle basic IT support scenarios confidently. The role involves generally assisting the Support Team.
A Typical Day in the Job:
- Respond to support queries via phone and email.
- Log customer requests and incidents in the system.
- Diagnose and resolve IT issues for end users.
- Install and maintain IT hardware, including laptops, desktops, and mobile devices.
- Assist with managing cloud environments, such as Microsoft 365.
- Set up user accounts, manage profiles, and handle password-related issues.
- Collaborate with senior engineers on escalated support tickets.
- Escalate calls to third-party providers when necessary.
- Complete administrative tasks and maintain accurate documentation.
- Keep detailed records of site information using IT Service Management tools.
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours & Benefits:
- £14,750 per annum
- Monday to Friday 9am – 5:30pm with a 1-hour lunch
- Birthday off work
- Opportunity for overtime at weekends and performance/achievement related bonuses
Desired Qualities, Skills and Knowledge:
- Grade 4 in Maths and 5 in English is essential for this role
- Strong customer service skills and confident communication abilities
- Enthusiastic, eager to learn, and a team player
- Basic knowledge of MS Office applications like Word and Excel
- Familiarity with setting up and configuring PCs, laptops, and tablets
Your Training with Baltic:
This apprenticeship provides the skills, qualification, and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.
Next Steps:
To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with DPS Tech. If your application is successful, one of our recruitment consultants will be in touch to discuss your application further.
Eligibility Criteria:
You must have the right to work in the UK and valid residency status to apply for this apprenticeship.
IT Apprenticeship in Ipswich employer: Baltic Apprenticeships
DPS Technology Group is an excellent employer that prioritises employee growth and development, offering a supportive work culture where apprentices can thrive. Located in Ipswich, the company provides comprehensive training through Baltic Apprenticeships, ensuring that you gain valuable skills while working alongside experienced professionals. With a focus on teamwork and a commitment to high-quality service, DPS fosters an environment where your enthusiasm for IT can flourish, making it a rewarding place to start your career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Apprenticeship in Ipswich
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Baltic Apprenticeships.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Baltic Apprenticeships is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Baltic Apprenticeships, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Baltic Apprenticeships directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace IT Apprenticeship in Ipswich
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Baltic Apprenticeships want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Baltic Apprenticeships, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Baltic Apprenticeships
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
