Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients with IT issues and learn hands-on skills in a dynamic environment.
- Company: Join Spectrum IT Consultancy, a fast-growing tech company helping schools and charities across the UK.
- Benefits: Earn £15,000 per annum, enjoy 28 days holiday, and access progression opportunities.
- Why this job: Kickstart your IT career with expert training and real-world experience in a supportive team.
- Qualifications: Passion for IT, teamwork skills, and GCSEs in Maths and English preferred.
- Other info: Full training provided; apply with your CV and cover letter to start your journey.
The predicted salary is between 8000 - 12000 £ per year.
Kickstart your IT career with Spectrum IT Consultancy—a fast-growing tech company supporting schools, charities, and businesses across the UK. Founded by two passionate engineers, Spectrum offers hands-on experience in cutting-edge services like remote monitoring, cyber security, and VoIP systems.
As an IT Apprentice, you will have the opportunity to learn and grow in a dynamic and supportive environment. Under the guidance of experienced professionals, you will gain hands-on experience across various areas of IT, including networking, security, software development, and technical support.
In this role, you’ll work towards your IT Support Technician Level 3 apprenticeship, delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
- Acting as first point of contact for client issues (support tickets) via email, phone, and in person
- Capturing and recording information required to correctly prioritize tickets
- Resolving technical tickets both at supported schools and remotely
- Escalating tickets to the next line within the SLAs
- Communicating ticket progress with customer contacts
- Advising and adhering to recommended security guidelines
- Achieving training goals set by your line manager in your Personal Development Plan
- Updating and maintaining documentation
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours & Benefits:
- £15,000 per annum
- Monday to Friday, 8:30 am to 5:30 pm
- 28 days holiday
- Progression opportunities available upon completion of the apprenticeship
Desired Qualities, Skills, and Knowledge:
- Passion for IT
- Ability to work as part of a team
- Committed to learning and development
- Prior customer service experience is preferred but not essential
- Grade 4/C in Maths and 5/C in English GCSE
Your Training with Baltic Apprenticeships:
This Level 3 apprenticeship provides comprehensive training to immerse you in the exciting world of technology and launch a rewarding career in IT.
You’ll gain hands-on experience in all areas of technical support, from configuring devices to supporting software, optimizing performance, and setting up virtual environments. With our curriculum and one-to-one support, you\’ll develop your skills and gain the confidence needed to succeed in IT.
To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Spectrum IT. If your application is successful, a recruitment consultant will contact you to discuss the next steps.
Eligibility Criteria:
You must have the right to work in the UK and valid residency status to apply for this apprenticeship.
You’ll be based full-time with an employer and will become an integral part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
#J-18808-Ljbffr
IT Apprenticeship employer: Baltic Apprenticeships
Contact Detail:
Baltic Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprenticeship
✨Tip Number 1
Research Spectrum IT Consultancy thoroughly. Understand their services, values, and the specific technologies they use. This knowledge will help you tailor your conversations during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Network with current or former employees of Spectrum IT. Use platforms like LinkedIn to connect and ask about their experiences. This can provide you with insider insights and potentially a referral, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for common interview questions related to IT support and customer service. Practise articulating your problem-solving skills and how you handle technical issues. Being well-prepared will help you feel more confident during the interview process.
✨Tip Number 4
Showcase your passion for IT through personal projects or relevant online courses. Whether it's building a website, setting up a home network, or completing a coding bootcamp, demonstrating your initiative can set you apart from other candidates.
We think you need these skills to ace IT Apprenticeship
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences related to IT. Emphasise any customer service experience, even if it's not directly in IT, as this is preferred.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT and explain why you want to join Spectrum IT Consultancy. Mention what you hope to learn during the apprenticeship and how it aligns with your career goals.
Highlight Relevant Qualifications: Clearly state your GCSE results, especially in Maths and English, as these are part of the eligibility criteria. If you have any additional certifications or courses related to IT, include those too.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Baltic Apprenticeships
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Talk about any personal projects or experiences that sparked your interest in IT, as this will demonstrate your commitment to the field.
✨Prepare for Technical Questions
Expect questions related to basic IT concepts, such as networking and security. Brush up on these topics beforehand, and be ready to explain them clearly, as this will show your understanding and readiness for the role.
✨Highlight Customer Service Skills
Even if you don't have extensive customer service experience, think of examples where you've helped others or resolved issues. This is crucial for the role, so be prepared to discuss how you can contribute positively to client interactions.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the apprenticeship. Inquire about the training process, team dynamics, or future opportunities within Spectrum IT to demonstrate your eagerness to learn and grow.
