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- Tasks: Provide first-line IT support, troubleshoot issues, and assist with Azure and Microsoft Intune.
- Company: Integrated Office Systems (IOS) offers innovative IT solutions and office technology since 1994.
- Benefits: Earn £16,000, enjoy 3 days paid leave, early finishes on Fridays, and health support.
- Why this job: Kick-start your IT career with hands-on experience and expert training in a supportive environment.
- Qualifications: Curiosity for tech, basic computer knowledge, and GCSEs in English and Maths.
- Other info: Full training provided by Baltic Apprenticeships; work towards an IT Support Level 3 qualification.
Calling all aspiring IT Support technicians, IOS systems are on the hunt for an IT Support technician to join their team as an IT Support Apprentice. Integrated Office Systems (IOS) was established in 1994 and offers a range of solutions such as Office Technology, IT Solutions, Digital Transformation and Office Solutions. With a focus on maintaining excellent customer service and innovative solutions, IOS is well placed for the next chapter in their history, as they continue to support businesses across the UK with their office needs, whatever they may be.
As an IT Apprentice, you will be an essential part of the team, responsible for providing 1st line support for Hardware, Software, Azure and more; this is the perfect opportunity to kick-start your career in IT! In this role, you’ll work towards your IT Support Level 3 qualification, delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
- Provide first-line technical support: to internal users and external customers, responding to and triaging IT-related queries via phone, email, or support ticketing systems.
- Azure & Cloud Services Support: Assist in the configuration and monitoring of Azure resources under supervision. Help track performance and cost efficiency across internal and client environments.
- Microsoft Intune Management: Support the setup and maintenance of Microsoft Intune for device and application management.
- Hardware & Software Support: Assist in troubleshooting and resolving basic hardware, software, and network issues. Support the installation and configuration of IT equipment.
- Remote & On-Site Support: Provide remote assistance to client sites and occasionally support on-site installations and maintenance across the Northeast.
- Reporting & Documentation: Assist in creating reports on system performance, support activities, and client environments.
- Data Entry: Will perform data entry tasks as part of this role; inputting sales data into the CRM.
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours & Benefits:
- Salary – £16,000
- Monday to Friday 9-5
- 33 days paid annual leave (inclusive bank holidays)
- Early finish on Fridays
- Health and well-being support with in-app benefits
Desired Qualities, Skills and Knowledge:
- Curiosity and a passion for technology
- Adaptability and eagerness to take on new challenges
- A collaborative attitude and willingness to support colleagues and clients
- Enthusiasm for learning about cloud platforms like Microsoft Azure and device management tools such as Intune
- Basic understanding of computer systems, networks, and software applications
- Grade 5/C in English & 4/C in Maths GCSE
Your Training with Baltic Apprenticeships:
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT. You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
IT Apprenticeship employer: Baltic Apprenticeships
Contact Detail:
Baltic Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprenticeship
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as Azure and Microsoft Intune. Having a basic understanding of these platforms will not only boost your confidence but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, as providing first-line support requires clear and effective interaction with users. Consider role-playing scenarios with friends or family to enhance your ability to explain technical issues in simple terms.
✨Tip Number 3
Research Integrated Office Systems (IOS) and their services. Understanding their business model and the solutions they offer will help you tailor your conversations during interviews and demonstrate your enthusiasm for joining their team.
✨Tip Number 4
Network with current or former apprentices in IT roles. They can provide valuable insights into the apprenticeship experience and may even share tips on how to stand out during the application process.
We think you need these skills to ace IT Apprenticeship
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences related to IT support. Include any technical skills, coursework, or projects that demonstrate your passion for technology and problem-solving abilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the IT Apprenticeship role at Integrated Office Systems. Clearly outline why you are interested in this position and what you hope to learn during your apprenticeship.
Showcase Relevant Skills: Mention specific skills that align with the job description, such as familiarity with Azure, Microsoft Intune, or basic troubleshooting of hardware and software. This will show that you understand the requirements of the role.
Proofread Your Application: Before submitting your application, carefully proofread both your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Baltic Apprenticeships
✨Show Your Passion for Technology
Make sure to express your enthusiasm for IT and technology during the interview. Share any personal projects or experiences that demonstrate your curiosity and eagerness to learn about cloud platforms like Microsoft Azure and device management tools such as Intune.
✨Prepare for Technical Questions
Expect questions related to basic computer systems, networks, and software applications. Brush up on your knowledge in these areas and be ready to discuss how you would troubleshoot common hardware and software issues.
✨Demonstrate Your Collaborative Spirit
IOS values a collaborative attitude, so be prepared to discuss examples of how you've worked well in a team. Highlight any experiences where you supported colleagues or contributed to group projects, showcasing your willingness to help others.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the role, the team, and the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
