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- Tasks: Provide first-line IT support and assist with hardware/software maintenance.
- Company: Join Aletheia Academies Trust, a dynamic educational environment focused on innovation.
- Benefits: Earn £15,000 per annum with early finish Fridays and full training support.
- Why this job: Gain hands-on experience and industry-recognised qualifications while making a difference in education.
- Qualifications: GCSE Grade 5/C in English and Grade 4/C in Maths required.
- Other info: Enjoy a supportive apprenticeship with a dedicated mentor and expert training team.
The predicted salary is between 8000 - 10500 £ per year.
Aletheia Academies Trust is seeking a motivated and detail-oriented individual to undertake the role of IT Support Apprentice. This position offers an exceptional opportunity for a proactive candidate to gain practical experience and industry-recognised qualifications within a dynamic educational environment. The successful applicant will contribute to the efficient operation of the Trust's IT infrastructure by providing essential technical support to staff across our network of schools.
In this role, you'll work towards your IT Support Apprenticeship delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
- Provide professional first-line technical support to end-users, both in person and remotely, addressing hardware and software issues. All support interactions and resolutions will be meticulously documented within the FreshService management system.
- Assist ICT Technicians in the execution of various maintenance procedures, including hardware repairs, software upgrades, and the implementation of scripts, as directed by senior team members.
- Demonstrate a commitment to professional development by actively engaging with the assigned Skills Coach and completing all Apprenticeship learning and development tasks in a timely manner to ensure the successful attainment of the qualification.
- Participate in the installation and configuration of new hardware and software deployments, ensuring adherence to established protocols and monitoring usage as required.
- Provide occasional on-site technical assistance and training to staff members across the Trust, including in-classroom support where necessary.
- Contribute to the general administration of Trust and school systems, including email account management, data backup procedures, and the implementation of relevant security protocols.
- Assist in the maintenance of accurate records, including work logs, equipment inventories, and participation in stock-taking exercises.
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours & Benefits:
- £15,000 per annum
- Working hours 8AM - 4:30PM
- Early finish Fridays 4PM
Desired Qualities, Skills and Knowledge:
- Emotional resilience in working with challenging behaviours
- Appropriate attitudes to the use of authority and maintaining discipline.
- Able to give clear and concise guidance to others
- Able to keep accurate records
- Literacy skills to read and understand technical language and instructions
- Ability to follow verbal and written instructions.
- A Grade 5/C at GCSE level in English Language and a Grade 4/C at GCSE level in Mathematics are prerequisites for this role.
Your Training with Baltic:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.
Next Steps:
If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
IT Apprenticeship employer: Baltic Apprenticeships
Contact Detail:
Baltic Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprenticeship
✨Tip Number 1
Familiarise yourself with common IT support tools and software, such as FreshService, as this will show your proactive approach and readiness to contribute from day one.
✨Tip Number 2
Engage in online forums or communities related to IT support. This can help you gain insights into common issues and solutions, which will be beneficial during your informal chat and interview.
✨Tip Number 3
Prepare to discuss your problem-solving skills and any relevant experiences you've had, even if they are from personal projects or volunteer work, as this will demonstrate your capability to handle technical challenges.
✨Tip Number 4
Show enthusiasm for learning and professional development. Be ready to express how you plan to engage with your Skills Coach and make the most of your apprenticeship experience.
We think you need these skills to ace IT Apprenticeship
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the IT Support Apprentice role. Emphasise any technical support experience, customer service skills, and your ability to follow instructions.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for applying. Mention why you are interested in the apprenticeship and how your skills can contribute to Aletheia Academies Trust's IT infrastructure.
Highlight Relevant Qualifications: Clearly state your GCSE results, especially in English and Mathematics, as these are prerequisites for the role. If you have any additional certifications or training related to IT, be sure to include them.
Prepare for the Interview: Research common interview questions for IT support roles and practice your responses. Be ready to discuss your problem-solving skills and how you handle challenging situations, as emotional resilience is a desired quality.
How to prepare for a job interview at Baltic Apprenticeships
✨Research the Company
Before your interview, take some time to learn about Aletheia Academies Trust. Understand their mission, values, and the schools they operate. This knowledge will help you tailor your answers and show genuine interest in the role.
✨Prepare for Technical Questions
As an IT Support Apprentice, you may be asked technical questions related to hardware and software troubleshooting. Brush up on common issues and solutions, and be ready to demonstrate your problem-solving skills during the interview.
✨Showcase Your Communication Skills
Since you'll be providing support to staff, it's crucial to demonstrate your ability to communicate clearly and effectively. Practice explaining technical concepts in simple terms, as this will be key in your role.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that show your enthusiasm for the position. Inquire about the training process, team dynamics, or opportunities for professional development within the Trust.
