Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line IT support and troubleshoot issues daily.
- Company: Join Baltic Apprenticeships, a leader in IT training and support.
- Benefits: Enjoy 20 days annual leave, online training, and career progression opportunities.
- Why this job: Gain hands-on experience in IT while working towards an accredited qualification.
- Qualifications: Must have excellent communication skills and GCSEs in English and Maths.
- Other info: Full training and mentorship provided to help you succeed.
Are you passionate about technology and eager to dive into the dynamic world of IT? Baltic Apprenticeships is partnering with an employer seeking an enthusiastic and motivated individual to join their team as an IT Level Apprentice. This is a fantastic opportunity to gain practical experience while working toward an accredited IT qualification. You will collaborate with experienced professionals, building the skills and knowledge needed for a successful career in IT.
A Typical Day in the Job:
- Providing 1st line support through the ticketing system
- Troubleshooting any IT issues in a proficient manner to ensure downtime is limited
- Working on different network architecture
- Supporting with troubleshooting hardware and software issues
- Serving as the primary point of contact for all IT support including in person, via phone, and via the IT Service Desk ticketing system
Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.
Desired Qualities, Skills and Knowledge:
- Excellent communication skills, both written and verbal
- A passion for IT
- A keen attention to detail
- Grade 5/C in GCSE English and Grade 4/C in GCSE Maths
Salary, Hours & Benefits:
- Monday to Friday – 37.5 Hours per week
- 20 days annual leave plus Bank Holidays
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we will support you to take the next steps, including further training and progression onto a Level 4 qualification.
Your Training with Baltic Apprenticeships:
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. You will get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance, and setting up virtual environments. With our unique curriculum and one-to-one support, you will accelerate your skills and get the qualification and confidence you need to thrive in IT. You will be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
IT Apprenticeship employer: Baltic Apprenticeships
Contact Detail:
Baltic Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprenticeship
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems. Understanding how these platforms work will give you a head start in providing effective support and troubleshooting issues.
✨Tip Number 2
Brush up on your communication skills, especially in technical contexts. Being able to explain complex IT concepts in simple terms is crucial for success in a support role.
✨Tip Number 3
Network with current IT professionals or join online forums related to IT support. Engaging with others in the field can provide insights and tips that are invaluable during your apprenticeship.
✨Tip Number 4
Stay updated on the latest technology trends and developments. Showing your enthusiasm for IT and your willingness to learn can set you apart from other candidates.
We think you need these skills to ace IT Apprenticeship
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences related to IT. Emphasise any previous technical support roles, coursework, or projects that demonstrate your passion for technology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the IT apprenticeship. Mention specific reasons why you want to work in IT and how this opportunity aligns with your career goals.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated in past experiences, whether in writing or verbally.
Showcase Attention to Detail: In your application, include instances where your attention to detail made a difference, such as troubleshooting issues or completing tasks accurately. This will demonstrate your suitability for the role.
How to prepare for a job interview at Baltic Apprenticeships
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that demonstrate your interest in IT, as this will show the employer that you're genuinely excited about the role.
✨Prepare for Common IT Scenarios
Familiarise yourself with common IT issues and troubleshooting techniques. Be ready to discuss how you would handle specific scenarios, such as resolving a network issue or assisting a user with software problems, to showcase your problem-solving skills.
✨Highlight Your Communication Skills
Since excellent communication is key in IT support, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated technical information to non-technical individuals, as this will demonstrate your ability to connect with users.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s IT environment and the apprenticeship programme. This shows your interest in the role and helps you understand what to expect, while also giving you a chance to engage with the interviewer.