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For Companies At a Glance
- Tasks: Support users, resolve IT issues, and maintain systems in a dynamic tech environment.
- Company: Join Winn Group, a leading UK accident management and legal service provider.
- Benefits: Enjoy 22 days holiday, flexible hours, and fun social events.
- Why this job: Kickstart your tech career with hands-on experience and expert training.
- Qualifications: GCSE Maths Grade 4 and English Grade 5; passion for ICT is essential.
- Other info: Opportunities for further training and career progression await you!
Shape Your Future in Tech with Winn Group!
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
Winn Group is more than a workplace, it\’s a community of innovators driving one of the UK\’s leading accident management and legal service providers. With brands such as Winn Solicitors, On Medical, On Hire, and On Insurance, technology is at the heart of everything the business does.
The company is looking for a passionate and curious IT Apprentice to join its friendly, forward-thinking team. The successful candidate will gain hands-on experience, learn from experienced professionals, and play an active role in maintaining and improving the systems that keep the business running smoothly all while developing valuable skills for a future career in tech.
Employees at Winn Group enjoy great benefits, including 22 days\’ holiday plus bank holidays, flexible working hours, and regular social events. Which all contributes to a fun and rewarding environment to learn and grow.
In this role, you\’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job: Monitor and respond to user support requests submitted to the helpdesk.
Assist with IT issues via helpdesk, telephone or in person.
Escalate unresolved issues to First-line Technical Support Engineers as necessary.
Maintain accurate records of all interactions and resolutions.
Liaise directly with external providers to assist in resolving issues.
Assist in setting up new starters and processing leavers.
Complete daily and weekly IT administration tasks accurately.
Deliver excellent customer service and maintain a high level of user satisfaction.
Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.
Desired Qualities, Skills and Knowledge Grade 4 in GCSE Mathematics & Grade 5 in GCSE English.
Adaptable, proactive and have excellent attention to detail.
Planned, organised and able to effectively work to deadlines.
Have a genuine interest in ICT.
Honest, reliable and work with integrity.
Salary, Hours&Benefits: £15,997.80 per annum.
9am-5pm Monday to Friday.
22 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays.
Flexible working hours.
Bike to Work Scheme.
On-site parking (subject to availability).
Across the year we host a range of events, including a Christmas party, as well as an Annual Awards Night.
Each year we support a local charity and host numerous fundraising events to raise money for a good cause.
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we\’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.
Your Training with Baltic Apprenticeships
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You\’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you\’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.
You\’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
INDIT
TPBN1_UKTJ
IT Apprenticeship employer: Baltic Apprenticeships
Contact Detail:
Baltic Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprenticeship
✨Tip Number 1
Network like a pro! Reach out to current employees at Winn Group on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT apprenticeship.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and customer service skills. Think of examples from your past experiences that showcase your adaptability and problem-solving abilities.
✨Tip Number 3
Show your passion for tech! During interviews, share your genuine interest in ICT and any personal projects or learning you've done. This will help you stand out as a curious and proactive candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Winn Group community.
We think you need these skills to ace IT Apprenticeship
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your enthusiasm for technology shine through! We want to see that you're genuinely interested in ICT and eager to learn. Share any relevant experiences or projects that highlight your curiosity and passion.
Tailor Your Application: Make sure to customise your application to fit the role. Highlight the skills and qualities mentioned in the job description, like being adaptable and having great attention to detail. This shows us that you’ve done your homework and understand what we’re looking for.
Keep It Clear and Concise: We appreciate a well-structured application! Keep your writing clear and to the point. Use bullet points if necessary to make it easy for us to read. Remember, first impressions count, so make sure your application is neat and professional.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Baltic Apprenticeships
✨Know Your Tech Basics
Before heading into the interview, brush up on your IT fundamentals. Understand common technical terms and concepts related to support roles, as well as the specific technologies used by Winn Group. This will show your genuine interest in ICT and help you engage in meaningful conversations.
✨Showcase Your Problem-Solving Skills
Prepare to discuss examples of how you've tackled IT issues in the past, whether in school projects or personal experiences. Highlight your ability to think critically and adapt to challenges, as this is crucial for an IT Apprentice role.
✨Demonstrate Your Customer Service Mindset
Since delivering excellent customer service is key, think of instances where you've helped others solve problems. Be ready to explain how you maintained a positive attitude and ensured user satisfaction, even under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions about the team culture, training opportunities, or the technologies they use. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.