At a Glance
- Tasks: Support IT projects and learn essential tech skills in a hands-on environment.
- Company: Join Hamwic Education Trust, a leading multi-academy trust in the South of England.
- Benefits: Gain valuable experience, earn while you learn, and access professional development opportunities.
- Other info: Be part of a forward-thinking team dedicated to making a difference.
- Why this job: Kickstart your IT career in a supportive community focused on growth and innovation.
- Qualifications: Passion for technology and eagerness to learn are key.
Job Description
Ever wondered what really keeps a business running when the tech works perfectly ?
At Accelerator Hosted IT Solutions , we believe great IT support is the engine behind every successful organisation. We're a fast-growing, people-first managed services provider that helps businesses stay connected, secure, and productive-and we're looking for the next generation of IT talent to grow with us.
Our IT Support Apprenticeship is your chance to turn curiosity into a career. From day one, you'll be learning hands-on alongside experienced individuals, gaining real-world technical skills, and supporting a wide range of modern IT environments. If you're passionate about technology, enjoy problem-solving, and want a career where no two days are the same, this is where your journey starts.
A Typical Day in the Job:
- Create, manage, and update work tickets and complete time worked on the issues
- Assist clients with installation, configuration, and ongoing usability of supported hardware, software, and services.
- Escalate issues up the line to the Support Desk Manager for further action as required
- Update Client information on internal systems
- Respond to client enquires to find and fix their problems
- Assist clients with installation, configuration, and ongoing usability of supported hardware, software, and services using computer components such as RAM, CPU, GPU.
- Helping resetting passwords internally and externally
Desired Qualities, Skills and Knowledge:
- Someone who has an interest in & passion for IT
- Team player & problem solver
- Good customer service skills
- Ambitious and driven to succeed
- Good time management skills
- Grade 4 in GCSE Maths & Grade 5 in GCSE English
- £17,000 - £19,000 per annum
- Monday -Friday - 08:30 am - 5:30 pm
- City Centre location with access to good public transport links
- Health insurance after 1 year of employment
- Christmas party
- Open plan, modern office on business park
- Free parking
Your Training with Baltic Apprenticeships
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You'll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you'll accelerate your skills and get the qualification and confidence you need to thrive in IT.
You'll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
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IT Apprenticeship in Southampton employer: Baltic Apprenticeships
Hamwic Education Trust is an exceptional employer that prioritises the growth and development of its employees, offering a nurturing environment for IT Apprentices to thrive. With a strong focus on continuous improvement and professional development, you will be part of a collaborative community dedicated to making a positive impact in education. Located in the South of England, our trust provides unique opportunities to engage with innovative technology while contributing to the success of learners.
StudySmarter Expert Advice🤫
We think this is how you could land IT Apprenticeship in Southampton
✨Maximise Your Local Education Network
Tap into your school or college’s career services as they often have connections with local education businesses, including potential apprenticeship opportunities. Attend any workshops or career fairs they host, as they can be a goldmine for meeting representatives from companies like Baltic Apprenticeships.
✨Show Off Your Passion for Digital Learning
Get involved in online communities that focus on digital learning and education. Join forums, participate in webinars, and contribute to discussions on platforms like Twitter or LinkedIn. This not only gives you insider knowledge but also shows companies like Baltic Apprenticeships that you're genuinely engaged in the field.
✨Be Ready for a Practical Assessment
Since this is an apprenticeship, be prepared to showcase your skills through practical assessments or tasks during interviews. Research common tasks in the digital-learning space and practice how you’d approach them, as this will help you stand out when applying to Baltic Apprenticeships.
✨Craft Your Application for Impact
When applying for the apprenticeship, tailor your application to highlight any relevant skills or experiences you have with digital tools or teaching methods. Personalise it for Baltic Apprenticeships, and don’t forget to express your enthusiasm for both education and technology!
We think you need these skills to ace IT Apprenticeship in Southampton
Some tips for your application 🫡
Show Your Passion for Learning:When applying for an apprenticeship in digital learning and education, make sure to highlight your passion for education and technology. We want to see how motivated you are to grow and learn throughout your apprenticeship with us at Baltic Apprenticeships.
Include Relevant Projects.:If you've worked on any tech-related projects or created educational content, definitely mention those! These can really demonstrate your skills and understanding of digital learning tools, which is crucial for the role of IT Apprenticeship.
Be Clear About What You Want to Learn:In your cover letter, don’t be shy about sharing what you hope to achieve during your apprenticeship. Whether it’s mastering certain tools or gaining teaching experience, we want to know how you plan to make the most of your time with us at Baltic Apprenticeships.
Polish Your CV for Education:Make sure your CV highlights any relevant education or certifications that pertain to digital learning. This could include your coursework, any workshops you attended, or even online courses – anything that shows your dedication to the field and your readiness for an apprenticeship.
How to prepare for a job interview at Baltic Apprenticeships
✨Show Your Passion for Digital Education
During the interview, let your enthusiasm for digital learning shine through. Share experiences where you've used online tools or platforms, or even projects where you created educational content. This will show Baltic Apprenticeships that you're not just looking for any role, but you genuinely care about making a difference in the digital education space.
✨Prepare for Scenario-based Questions
Given that it's a digital learning role, expect scenario-based questions that will test your problem-solving skills. Think about situations where you've had to adapt to new technologies or engage with learners remotely. It’s all about demonstrating your ability to thrive in an ever-evolving digital environment!
✨Highlight Your Learning Agility
As an apprentice, you’ll need to show your eagerness to learn. Discuss any relevant courses you've taken, online certifications, or workshops that can highlight your commitment to professional growth. Let Baltic Apprenticeships know you're ready to absorb knowledge like a sponge!
✨Familiarise Yourself with Digital Tools
Brush up on popular digital education tools that might be relevant to the role, such as LMS platforms, video conferencing tools, or content creation software. We might even get into technical discussions about these tools in the interview, so being able to articulate your thoughts and experiences with them will definitely give you an edge!
