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- Tasks: Provide top-notch IT support and troubleshoot tech issues for clients.
- Company: Join Lumina, a trusted IT partner for small businesses in Hertfordshire for over 25 years.
- Benefits: Enjoy £16,000 salary, 25 days holiday, birthday off, and fun social events.
- Why this job: Kickstart your IT career with hands-on experience and a supportive team culture.
- Qualifications: GCSE Grade 5/C in English and Grade 4/C in Maths required; passion for IT essential.
- Other info: Receive formal training and mentoring while working on real tech challenges.
At Lumina, they're not just another IT provider; they're your partner in protection. For over 25 years, they've been supporting small businesses across Hertfordshire and surrounding areas with smart, simple, and secure IT solutions. From cybersecurity to reliable helpdesk support, they help clients work with confidence knowing their data, systems, and business are safe.
Small businesses are the heart of their community, and they take pride in delivering enterprise-grade security that just works - no jargon, no panic, no drama. Whether it's helping a user who clicked the wrong link or recovering a lost laptop, we've got it covered.
They're looking for a motivated and enthusiastic individual to join them as a 1st Line IT Support Apprentice. This is a fantastic opportunity for someone who's passionate about technology, eager to learn, and ready to kickstart a career in IT. You'll be working as part of their friendly helpdesk team, learning how to solve real-world problems and deliver excellent support to our clients.
A Typical Day in the Job:
- Provide high-quality technical support to customers via phone, email, and remote tools
- Troubleshoot and resolve common IT issues such as password resets, connectivity problems, and hardware/software support
- Log and track incidents and requests using the service desk system
- Escalate more complex issues to the 2nd Line Support team where necessary
- Communicate clearly and confidently with customers to build trust and rapport
- Keep users informed on progress and ensure timely resolution
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours & Benefits:
- £16,000 per annum
- 35 hours per week (Monday - Friday, 9am - 6pm)
- 25 days + bank holidays
- A supportive and close-knit team that cares about your growth
- Hands-on experience with real customers and real tech challenges
- Your birthday off because you deserve it!
- Fun social events and a company culture that values people
- Personal development opportunities
Desired Qualities, Skills and Knowledge:
- A confident communicator who enjoys helping others
- Friendly, professional, and a great team player
- Reliable and able to manage your time effectively
- A genuine interest in starting a long-term career in IT support
- GCSE Grade 5/C in English and grade 4/C in Maths is required for this role
Your Training with Baltic:
You will be enrolled in a Level 3 Apprenticeship in IT Support, providing you with formal qualifications and practical skills. You'll also have access to one-to-one mentoring sessions with senior team members and on-the-job training that aligns with your career goals.
Next Steps:
To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Lumina Technologies. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
IT Apprenticeship employer: Baltic Apprenticeships
Contact Detail:
Baltic Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprenticeship
✨Tip Number 1
Familiarise yourself with common IT issues and solutions, such as password resets and connectivity problems. This knowledge will help you demonstrate your understanding of the role during any interviews or discussions.
✨Tip Number 2
Practice your communication skills by explaining technical concepts to friends or family members who may not be tech-savvy. Being able to communicate clearly and confidently is crucial for a role in IT support.
✨Tip Number 3
Research Lumina Technologies and their approach to IT support. Understanding their values and how they serve small businesses will allow you to align your answers with their mission during the interview process.
✨Tip Number 4
Network with current or former apprentices in IT support roles. They can provide valuable insights into the apprenticeship experience and share tips on how to excel in the position.
We think you need these skills to ace IT Apprenticeship
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the IT Apprenticeship role. Emphasise any technical skills, customer service experience, or teamwork abilities that demonstrate your suitability for the position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for technology and your desire to start a career in IT support. Mention specific reasons why you want to work at Lumina and what you hope to learn during the apprenticeship.
Showcase Your Communication Skills: Since the role requires clear communication with customers, ensure your application reflects your ability to communicate effectively. Use concise language and a friendly tone in both your CV and cover letter.
Highlight Your Problem-Solving Abilities: Demonstrate your problem-solving skills by providing examples of how you've tackled challenges in the past. This could be from school projects, part-time jobs, or personal experiences that relate to IT support.
How to prepare for a job interview at Baltic Apprenticeships
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that demonstrate your interest in IT, as this will show the interviewer that you're genuinely excited about the role.
✨Prepare for Common IT Scenarios
Familiarise yourself with common IT issues such as password resets and connectivity problems. Be ready to discuss how you would approach troubleshooting these issues, as practical problem-solving skills are key for a 1st Line IT Support Apprentice.
✨Practice Clear Communication
Since the role involves communicating with customers, practice explaining technical concepts in simple terms. This will help you build rapport with clients and demonstrate your ability to convey information clearly and confidently.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, training opportunities, or the team you'll be working with. This shows your interest in the role and helps you determine if Lumina is the right fit for you.
