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- Tasks: Join us as an IT apprentice, tackling customer calls and troubleshooting tech issues daily.
- Company: Clever IT is a top managed service provider in Horwich, focused on innovative IT solutions.
- Benefits: Enjoy a great team vibe, paid lunches, and an annual Christmas party!
- Why this job: Kick-start your IT career with hands-on experience and mentorship from industry experts.
- Qualifications: A passion for IT and strong communication skills are essential; flexibility is a plus.
- Other info: Must be 18+, eligible to work in the UK, and ready to learn!
Are you ready to kick-start your career as an IT apprentice? Clever IT, a leading managed service provider based in Horwich, is offering a fantastic opportunity to become an integral part of their growing team.
Prided on the fact that their business is 75% IT focused, Clever IT delivers efficient and cost-effective support solutions to a variety of clients. Their services include IT support, Cloud Services, Server Solutions, Security, GDPR Guidance, and IT management. As an IT apprentice, you would be working alongside some of the best and brightest in the IT field!
A Typical Day in the Job:
- Answer incoming calls from customers.
- Perform password resets, create and implement group policies, configure multi-factor authentication, anti-virus, encryption, etc.
- Support through ticketing systems and communicate via phone.
- Use remote access tools like TeamViewer to troubleshoot issues and access customer systems.
- Install software and add customer-specific applications.
- Implement solutions based on your technical knowledge.
- Escalate issues that breach SLA agreements.
Salary, Hours & Benefits:
- Great team environment.
- Paid lunch on the last Friday of every month.
- Annual Christmas Party.
Desired Qualities, Skills, and Knowledge:
- A passion for IT.
- Understanding the difference between IT and Development.
- Confident communication skills, both written and verbal.
- Willing to be flexible.
Your Training with Baltic:
This apprenticeship provides the skills, qualifications, and experience needed to thrive in the IT industry and become an effective IT Support Technician!
Next Steps:
If this role interests you, please submit your application! After receiving your CV, our team will contact you to guide you through the next steps, which include an informal chat with our recruitment team and a formal interview if shortlisted.
Eligibility Criteria:
You must be 18 or older, have the right to work in the UK, and possess valid residency status to apply for this apprenticeship.
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IT Apprenticeship employer: Baltic Apprenticeships
Contact Detail:
Baltic Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprenticeship
✨Tip Number 1
Familiarise yourself with the latest IT trends and technologies. Being knowledgeable about current developments in IT, such as cloud services and cybersecurity, will help you stand out during conversations with the recruitment team.
✨Tip Number 2
Practice your communication skills. Since the role involves answering calls and providing support, being able to communicate clearly and confidently will be crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Get hands-on experience with common IT tools. Familiarise yourself with ticketing systems and remote access tools like TeamViewer. This practical knowledge will not only impress the interviewers but also prepare you for the tasks you'll encounter in the role.
✨Tip Number 4
Show your passion for IT during the informal chat. Share any personal projects or experiences that demonstrate your enthusiasm for technology. This will help convey your commitment to the field and make a positive impression on the recruitment team.
We think you need these skills to ace IT Apprenticeship
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an IT apprentice at Clever IT. Familiarise yourself with their services and the skills required, such as password resets and troubleshooting.
Tailor Your CV: Craft your CV to highlight relevant experience and skills that align with the job description. Emphasise your passion for IT and any previous experience in customer support or technical roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the apprenticeship and explain why you want to work at Clever IT. Mention specific qualities they are looking for, like confident communication skills and flexibility.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Baltic Apprenticeships
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that highlight your interest in IT, as this will demonstrate your commitment to the field.
✨Prepare for Technical Questions
Expect questions related to IT concepts, such as password resets, multi-factor authentication, and troubleshooting. Brush up on these topics beforehand so you can confidently discuss your knowledge and how you would apply it in real-world scenarios.
✨Demonstrate Communication Skills
Since the role involves customer interaction, practice clear and confident communication. Be ready to explain technical concepts in simple terms, showcasing your ability to connect with clients effectively.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company and the apprenticeship programme. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
