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- Tasks: Provide IT support, troubleshoot systems, and assist clients with tech issues.
- Company: Join XPS Solutions Ltd, a trusted IT service provider with 25 years of experience.
- Benefits: Enjoy a competitive salary, 20 days leave, and a company pension scheme.
- Why this job: Kickstart your IT career with hands-on experience and a supportive team culture.
- Qualifications: Grade 5 in GCSE English and Grade 4 in GCSE Maths required.
- Other info: Work towards a Level 3 qualification while gaining real-world skills.
XPS Solutions Ltd is offering an exciting opportunity for an IT Apprentice to kickstart their career in the world of technology. With over 25 years of expertise delivering professional IT services across Yorkshire and beyond, XPS has built a reputation for providing reliable, innovative solutions to businesses of all sizes. This apprenticeship offers the chance […]
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XPS Solutions Ltd is offering an exciting opportunity for an IT Apprentice to kickstart their career in the world of technology. With over 25 years of expertise delivering professional IT services across Yorkshire and beyond, XPS has built a reputation for providing reliable, innovative solutions to businesses of all sizes. This apprenticeship offers the chance to gain hands-on experience in IT support while learning from a skilled and friendly team.
The successful candidate will be immersed in real-world problem solving, from supporting Microsoft 365 and networking to troubleshooting systems and helping clients stay connected. With a strong commitment to personal development, XPS Solutions provides the perfect environment to grow technical skills, build confidence, and lay the foundation for a rewarding career in IT.
In this role, you’ll work towards your Level 3 Information Communications Technician qualification delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
- Deliver remote and occasional onsite IT Support to customers.
- Diagnose and resolve issues related to Windows OS, Microsoft 365, and networking.
- Install, configure and troubleshoot Microsoft 365 applications and services.
- Manage your workload using the internal ticketing system.
- Take customer calls, raise and update support tickets and ensure timely resolution.
- Liaise directly with users to understand and explain technical issues clearly.
- Maintain SLA compliance and ensure high levels of customer satisfaction.
- Contribute to documentation and internal knowledge sharing.
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours & Benefits:
- £13,731 per annum.
- Monday to Friday 9am-5pm.
- 20 days annual leave plus Bank Holidays.
- Company pension scheme.
- Salary sacrifice scheme.
- Skeleton staff for Christmas Period for 2 weeks.
Desired Qualities, Skills and Knowledge:
- Problem solving mindset.
- Ability to work as part of a team and independently.
- Analytical skills.
- Grade 5 in GCSE English and Grade 4 in GCSE Maths.
Your Training with Baltic:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.
Next Steps:
To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with XPS Solutions. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
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IT Apprenticeship employer: Baltic Apprenticeships
Contact Detail:
Baltic Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprenticeship
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as Microsoft 365 and networking. Having a basic understanding of these tools will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your problem-solving skills by working on common IT issues at home or through online resources. Being able to demonstrate your analytical thinking and troubleshooting abilities can set you apart from other candidates.
✨Tip Number 3
Engage with the IT community online, whether through forums, social media groups, or local meetups. Networking with professionals in the field can provide valuable insights and may even lead to referrals for the apprenticeship.
✨Tip Number 4
Prepare to discuss your teamwork experiences, as collaboration is key in this role. Think of examples where you've successfully worked with others to solve problems or complete projects, as this will highlight your ability to fit into their team.
We think you need these skills to ace IT Apprenticeship
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the IT Apprenticeship role. Emphasise any technical skills, problem-solving abilities, and teamwork experiences that demonstrate your suitability for the position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the apprenticeship and explain why you want to work with XPS Solutions Ltd. Mention specific aspects of the role that excite you and how you hope to grow your skills in IT support.
Showcase Your Problem-Solving Skills: Provide examples in your application that illustrate your analytical and problem-solving skills. This could be through previous experiences, projects, or even personal interests related to technology.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the IT field.
How to prepare for a job interview at Baltic Apprenticeships
✨Research the Company
Before your interview, take some time to learn about XPS Solutions Ltd. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Technical Questions
Since this is an IT apprenticeship, be ready to discuss technical topics such as Microsoft 365, Windows OS, and networking. Brush up on basic troubleshooting techniques and be prepared to explain how you would approach common IT issues.
✨Showcase Your Problem-Solving Skills
During the interview, highlight any experiences where you've successfully solved problems, whether in school projects or personal endeavours. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team you'll be working with, the training process, or opportunities for growth within the company. This demonstrates your enthusiasm and eagerness to learn.
