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- Tasks: Provide tech support, resolve issues, and assist schools with IT needs.
- Company: Partnership Education transforms education through innovative IT solutions.
- Benefits: Enjoy 23 days holiday, private healthcare, and a structured training plan.
- Why this job: Kickstart your IT career with hands-on experience and expert mentorship.
- Qualifications: A keen interest in IT, problem-solving skills, and a full UK driving licence required.
- Other info: Potential for an annual bonus and opportunities for progression.
Ready to turn your passion for tech into a thriving career? Partnership Education is offering an incredible opportunity to become an IT Support Apprentice, where you’ll gain hands-on experience while building real-world skills through cutting-edge training. From mastering the AZ-900 Azure Fundamentals to boosting your confidence with Confident Communication, and sharpening your people skills in […]
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Ready to turn your passion for tech into a thriving career? Partnership Education is offering an incredible opportunity to become an IT Support Apprentice, where you’ll gain hands-on experience while building real-world skills through cutting-edge training. From mastering the AZ-900 Azure Fundamentals to boosting your confidence with Confident Communication, and sharpening your people skills in Customer Service Fundamentals, this role is your fast-track entry into the IT industry.
Join a forward-thinking company dedicated to transforming education through tech, and take the first step towards a future-proof career in IT support.
Partnership Education is a trusted name in delivering innovative IT solutions to schools and educational institutions. As an apprentice, you’ll work alongside a skilled and supportive team that’s passionate about empowering educators and students through reliable, future-ready technology.
What You’ll Be Doing
While working towards your Level 3 IT Support qualification with Baltic Apprenticeships, you’ll:
- Respond to remote helpdesk requests with timely and effective technical support
- Log, track, and resolve support calls efficiently
- Carry out hardware and software repairs in a fully-equipped workshop
- Install and configure hardware and software across client sites
- Maintain detailed network documentation and reports
- Support project needs by sourcing IT equipment
- Attend on-site visits to assist schools directly
You’ll receive full training and mentorship from both your workplace and the expert team at Baltic.
- 37.5 hours per week, Monday to Friday, 9am–5pm
- 23 days holiday
- Private healthcare, pension contributions, employee assistance programme, and life assurance
- Mileage allowance – 45p per mile for travel outside your regular commute
- A structured training and progression plan within the company
- Potential of an annual bonus!
- A keen interest in IT and problem-solving
- Experience building a PC
- Full UK Drivers Licence and access to own car
- Experience in hardware repair or troubleshooting is a bonus
- Confident communication skills and a team-oriented mindset
- Familiarity with Microsoft Windows and Office
- A customer-first approach with strong interpersonal skills
- Self-motivation and a proactive attitude
Your Training with Baltic
This apprenticeship is more than just a qualification – it’s your launchpad into the IT world. You’ll complete:
- AZ-900 Azure Fundamentals – a foundational cloud computing certification
- Confident Communication – develop self-awareness, body language, and digital presence
- Customer Service Fundamentals – learn how to understand user needs, resolve conflict, and build professional relationships
Ready to Apply?
Click “Apply” and send us your CV! Once received, you’ll be invited to a friendly chat with our recruitment team, followed by a formal interview with the employer if shortlisted.
Eligibility
You must have the right to work in the UK and hold valid residency status.
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ICT Support Technician – Level 3 – Partnership Education employer: Baltic Apprenticeships
Contact Detail:
Baltic Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Technician – Level 3 – Partnership Education
✨Tip Number 1
Familiarise yourself with the AZ-900 Azure Fundamentals certification. Understanding the basics of cloud computing will not only boost your confidence but also show your commitment to learning and growing in the IT field.
✨Tip Number 2
Practice your communication skills! Since this role requires confident communication, consider engaging in mock interviews or discussions with friends to enhance your ability to convey technical information clearly and effectively.
✨Tip Number 3
Gain hands-on experience by building or repairing a PC. This practical knowledge will be invaluable during your apprenticeship and demonstrates your proactive approach to learning about hardware.
✨Tip Number 4
Research Partnership Education and their mission. Understanding their values and how they integrate technology into education will help you align your answers during interviews and show that you're genuinely interested in the company.
We think you need these skills to ace ICT Support Technician – Level 3 – Partnership Education
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences related to IT support. Emphasise any technical knowledge, problem-solving abilities, and customer service experience that aligns with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your eagerness to learn. Mention specific aspects of the apprenticeship that excite you, such as the training opportunities and the chance to work with a supportive team.
Highlight Relevant Skills: In your application, clearly outline your familiarity with Microsoft Windows and Office, as well as any experience in hardware repair or troubleshooting. This will demonstrate your readiness for the role.
Prepare for the Interview: If shortlisted, be ready for a friendly chat with the recruitment team. Think about how you can convey your communication skills and team-oriented mindset, as these are key attributes for the position.
How to prepare for a job interview at Baltic Apprenticeships
✨Show Your Passion for Tech
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that highlight your interest in IT, as this will demonstrate your commitment to the field.
✨Prepare for Technical Questions
Since the role involves technical support, be ready to answer questions related to hardware and software troubleshooting. Brush up on common issues and solutions, and consider discussing any relevant experience you have with building PCs or repairing hardware.
✨Demonstrate Communication Skills
As the position requires confident communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past roles or situations, especially when resolving conflicts or assisting others.
✨Research Partnership Education
Familiarise yourself with Partnership Education and their mission. Understanding their approach to transforming education through technology will help you align your answers with their values and show that you're genuinely interested in being part of their team.
