At a Glance
- Tasks: Support clients with IT issues and gain hands-on experience in a dynamic environment.
- Company: Accelerator Hosted IT Solutions, a fast-growing managed services provider.
- Benefits: Competitive salary, health insurance, modern office, and career progression opportunities.
- Other info: Full training provided, with potential for further qualifications and career growth.
- Why this job: Launch your IT career with real-world skills and a supportive team.
- Qualifications: Passion for IT, good customer service skills, and GCSEs in Maths and English.
The predicted salary is between 8000 - 9500 € per year.
Ever wondered what really keeps a business running when the tech works perfectly? At Accelerator Hosted IT Solutions, we believe great IT support is the engine behind every successful organisation. We're a fast-growing, people-first managed services provider that helps businesses stay connected, secure, and productive and we're looking for the next generation of IT talent to grow with us.
Our IT Support Apprenticeship is your chance to turn curiosity into a career. From day one, you'll be learning hands-on alongside experienced individuals, gaining real-world technical skills, and supporting a wide range of modern IT environments. If you're passionate about technology, enjoy problem-solving, and want a career where no two days are the same, this is where your journey starts.
A Typical Day in the Job:
- Create, manage, and update work tickets and complete time worked on the issues.
- Assist clients with installation, configuration, and ongoing usability of supported hardware, software, and services.
- Escalate issues up the line to the Support Desk Manager for further action as required.
- Update Client information on internal systems.
- Respond to client enquiries to find and fix their problems.
- Assist clients with installation, configuration, and ongoing usability of supported hardware, software, and services using computer components such as RAM, CPU, GPU.
- Helping resetting passwords internally and externally.
Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.
Desired Qualities, Skills and Knowledge:
- Someone who has an interest in & passion for IT.
- Team player & problem solver.
- Good customer service skills.
- Ambitious and driven to succeed.
- Good time management skills.
- Grade 4 in GCSE Maths & Grade 5 in GCSE English.
Salary, Hours & Benefits:
- £17,000 - £19,000 per annum.
- Monday - Friday 08:30 am - 5:30 pm.
- City Centre location with access to good public transport links.
- Health insurance after 1 year of employment.
- Christmas party.
- Open plan, modern office on business park.
- Free parking.
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we'll support you to take the next steps, including further training and progression onto a Level 4 qualification.
Your Training with Baltic Apprenticeships:
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. You'll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you'll accelerate your skills and get the qualification and confidence you need to thrive in IT. You'll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
IT Apprenticeship in Fareham employer: Baltic Apprenticeships
At Accelerator Hosted IT Solutions, we pride ourselves on being a people-first managed services provider that fosters a dynamic and inclusive work culture. Our IT Apprenticeship offers you the chance to gain hands-on experience in a modern, open-plan office located in the city centre, with excellent public transport links and free parking. With comprehensive training, health insurance after one year, and opportunities for career progression, we are committed to nurturing the next generation of IT talent in a supportive environment where your passion for technology can truly flourish.
StudySmarter Expert Advice🤫
We think this is how you could land IT Apprenticeship in Fareham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with potential employers on LinkedIn. The more people you know, the better your chances of landing that IT apprenticeship.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub account showcasing any projects or tech-related work you've done. This gives employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to IT support. We recommend doing mock interviews with friends or mentors to build your confidence and refine your answers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing passionate candidates who are eager to join our team!
We think you need these skills to ace IT Apprenticeship in Fareham
Some tips for your application 🫡
Show Your Passion for IT:When writing your application, let your enthusiasm for technology shine through! Share any personal projects or experiences that sparked your interest in IT. We love seeing candidates who are genuinely excited about the field.
Tailor Your Application:Make sure to customise your application to fit the role. Highlight relevant skills and experiences that align with the job description. We want to see how you can contribute to our team at Accelerator Hosted IT Solutions!
Keep It Clear and Concise:While we appreciate detail, clarity is key! Use straightforward language and avoid jargon. Make it easy for us to understand your qualifications and why you’re a great fit for the IT Apprenticeship.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Baltic Apprenticeships
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Understand common hardware and software issues, as well as basic troubleshooting steps. This will show your passion for technology and help you answer technical questions with confidence.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled tech-related problems in the past, whether in school projects or personal experiences. Highlighting your problem-solving abilities will demonstrate that you're ready to handle real-world challenges in the role.
✨Emphasise Teamwork and Communication
Since this role involves assisting clients and working with a team, be ready to discuss your experiences in collaborative settings. Share how you’ve effectively communicated with others to resolve issues, as strong customer service skills are key for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or specific technologies you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
