Sustainability Coach (All Levels: Junior to Senior) in Darlington

Department: Operations

Salary: From £28,840 – £46,350 per annum

Bonus Scheme: Cohort Success Bonus & Progression Bonus

Location: Head Office: Pioneer House, Morton Park, Darlington (Opportunity to work in a hybrid model upon successful completion of your probationary period)

DBS Check Required: Yes

Who We Are

As an Ofsted Outstanding provider of apprenticeships within the IT, Tech, and Digital sector, we aim to make a difference to every learner and inspire them to succeed. Our mission drives everything we do, including ambitious growth plans, continued product innovation, and enhancing customer experiences to create life-changing opportunities and shape the Tech & Digital talent of the future.

Role Review

As a Sustainability Coach, you’ll use your industry knowledge and understanding of our apprenticeship programmes to deliver outstanding personal and professional guidance to learners. You’ll manage your own caseload, delivering training, workshops, and reviews to develop skills, knowledge, and behaviours that support timely and successful achievement. With robust support and clear progression across levels, you’ll grow in autonomy, responsibility, and impact while helping learners reach their full potential.

We offer three levels with this role:

• Junior Sustainability Coach
• Sustainability Coach
• Senior Sustainability Coach

Key Responsibilities & Role Expectations

• Junior Sustainability Coach: You are building your coaching experience and growing in confidence managing learners. In this role, you’ll:

• Support Level 3 and 4 learners to build portfolios for end point assessments
• Assist in managing up to 56 learners through their apprenticeship via training days, workshops, and quarterly reviews
• Facilitate technical workshops and personal development microteaches
• Maintain high-quality programme standards, collaborating with your QDA
• Establish positive relationships with learners, employers, and internal stakeholders
• Track learner progress via SMART online classroom and manage off-the-job hours
• Attend standardisation meetings and maintain accurate records

• Support Level 3 and 4 learners to build portfolios and achieve end point assessments
• Manage a caseload of up to 56 learners, delivering training, workshops, and microteaches
• Track learner progress through 1:1 and group sessions, managing milestones and off-the-job hours
• Maintain high-quality programme standards in line with awarding body requirements
• Build strong relationships with learners, employers, and internal stakeholders
• Maintain accurate records, documentation, and compliance
• Contribute to the growth and development of apprenticeship provision

• Support Level 3 and 4 learners to build portfolios and achieve end point assessments
• Manage a caseload of learners, delivering training, workshops, and reviews to develop skills and behaviours
• Track learner progress and manage milestones using 1:1 and group sessions via SMART
• Maintain high-quality programme standards and ensure compliance with awarding body requirements
• Build strong relationships with learners, employers, and internal stakeholders
• Keep records, training plans, and occupational knowledge up to date
• Contribute to the growth and development of apprenticeship provision

Essential Knowledge, Skills & Experience

• Relevant teaching qualification (PGCE, PCET, AET) and/or experience in a Corporate Responsibility or Sustainability role
• Proven experience delivering apprenticeship programmes
• Excellent written and verbal communication skills, with the ability to build strong rapport and understanding with learners
• Strong interpersonal skills with the confidence to challenge constructively and provide developmental feedback
• Highly organised with strong attention to detail and the ability to manage multiple priorities effectively
• Flexible and resilient, with a thorough and logical approach to problem-solving
• Confident using a range of IT systems and databases
• Open, honest, and transparent communicator with the determination to see solutions through to completion

Desirable Skills & Experience

• Degree in Environmental Science, Sustainability, or equivalent
• Knowledge of the apprenticeship sector and standards
• Recognised Sustainability and Environmental Compliance qualifications such as IEMA Foundation/Practitioner (now IESP), Carbon Literacy certification, or ISO 14001 Auditor
• Experience in stakeholder engagement and behaviour change
• Experience contributing to sustainability strategy and ongoing maintenance
• Strong understanding of environmental and sustainability concepts, frameworks, and systems including ESG, net zero, Scope 1/2/3, and ISO 14001

Our Benefits

At Baltic, we’re committed to creating an environment where you can thrive – professionally, personally, and socially. Voted one of the Sunday Times Top 100 Best Places to Work 2024, we’re proud of our culture, our people, and the meaningful work we do every day.

Here’s what you can look forward to as part of Team Baltic:

• Career Development: Fantastic progression opportunities and clear career pathways, full training and ongoing support from our in-house Enablement Team, tailored CPD investment including 1:1 public speaking coaching, presentation skills, and more
• Culture & Work-Life Balance: A fun, supportive environment with regular social events and team activities, early finish every Friday – we operate a 4.5-day working week, 25+ days annual leave, increasing to 30 with length of service, no weekend or Bank Holiday working, full office closure between Christmas and New Year, additional Life Event Day annually for those big moments that matter, buy & sell holiday scheme for extra flexibility
• Health & Wellbeing: Free, confidential mental health support through SPILL, access to high-value wellbeing initiatives, including face-to-face sessions with a Health & Wellbeing Specialist, local discounted gym memberships, enhanced maternity and paternity leave (after 2 years’ service)
• Recognition & Engagement: Baltic Scratch Card Scheme – instant wins for great work, Baltic Breakfasts, competitions, and engagement days, volunteer day annually to give back to causes you care about

We don’t just believe in a people-first culture – we bring it to life every day. And the most exciting part? We’re only just getting started. Join us on our journey and be part of something meaningful, ambitious, and full of opportunity.

A successful Sustainability Coach will embody our core values:

• Be the Expert: Continuously deepen your understanding of apprenticeship standards, coaching practices, and industry knowledge to deliver confident, high-quality guidance.
• Be the Customer: Put the apprentice at the centre of everything you do. Provide personalised, empathetic support that recognises each learner’s individual strengths, challenges, and goals - creating a safe environment that enables confidence and growth.
• Be the Future: Embrace innovation and strive for continuous improvement in the learning experience.

By living these values, you’ll help shape a future-ready workforce, build lasting relationships, and support every apprentice to achieve their full potential.

We welcome applications from candidates of all backgrounds. However, please note that we’re currently unable to offer visa sponsorship, so you’ll need to have existing right to work in the UK to be considered for this role.

Please note that applications will not be reviewed until 1st April 2026, and we will be in touch with an update shortly thereafter.