At a Glance
- Tasks: Lead quality development for the sales team, ensuring top-notch training and support.
- Company: Join a dynamic organisation committed to continuous learning and employee growth.
- Benefits: Gain valuable experience, mentorship, and opportunities for professional development.
- Other info: Collaborative environment with a focus on innovation and best practices.
- Why this job: Make a real impact by enhancing team performance and customer satisfaction.
- Qualifications: Experience in sales or training, with strong coaching and analytical skills.
The predicted salary is between 35000 - 45000 € per year.
As a Quality Development Lead within the Sales team, you will be responsible for supporting the development of the sales team to ensure they have the appropriate technical, sales, process and system knowledge to excel in their roles. Alongside this you will conduct various quality activities such as audits, assessments and feedback analysis to ensure the acquisition division delivers a high-quality sales process leading to outstanding levels of customer satisfaction.
Your role is to support the Head of Quality Development (Sales) and Sales Director in the development and delivering training and quality activities across the division. Supporting with the delivery of various training sessions needed to develop the skills and knowledge of our teams to ensure we create the right opportunities for our learners and achieve the divisional goals and targets. As a learning organisation, we are committed to the continuous development and progression of our employees and seek to create an environment where learning is constant. As such, you will be required to provide guidance to other members of the team in the capacity of sharing knowledge and best practice. In return, you will benefit from learning from those in the team, sharing in their knowledge and experience along with support of your Line Manager in identifying and arranging training opportunities for your continuous professional development.
Role Responsibilities (include but not limited to):
- Supporting the onboarding and training of new members of staff to Baltic or members of staff transferring into different departments.
- Build and maintain effective 360 onboarding plans to ensure we maintain high levels of staff retention.
- Liaise with Head of Quality Development (Sales) and Sales Director to identify individual and team training needs.
- Develop educational material, including presentations, sales resources and guides.
- Design and maintain engaging training courses that meet a range of learning styles using gamification, job simulation and self-led activities.
- Deliver training sessions tailored to the team in line with the training schedule, self-assessment feedback and ad hoc training requests.
- Evaluate employees’ performance through conducting quality observations on key sales activities such as discovery and presentation calls.
- Ensure best practices are shared throughout the division.
- Maintain updated records of all quality observations conducted to ensure effective quality reporting can be conducted by the Head of Quality Development (Sales).
- Maintain updated records of educational curriculum, materials and training records using the Sales and Recruitment Hub.
- Ensure all key quality scorecard metrics are kept up to date to provide effective reporting and insights for the senior leadership team.
- Develop and deliver a quarterly quality presentation to senior leadership, highlighting divisional key insights and outlining recommended actions.
- Support with Opportunity Support checks ensuring from a technical and support perspective every opportunity is the right opportunity.
Essential Skills and Attributes:
- Ability to motivate, coach, and develop team members to achieve quality and performance goals.
- Experience in delivering feedback to a range of stakeholders to support their continuous professional development.
- Understanding of quality assurance processes and best practices in a sales, service delivery or account management setting.
- Ability to analyse data and metrics to identify trends, measure performance, and inform decision-making.
- Exceptional organizational skills with the ability to manage multiple priorities and meet deadlines.
- Strong interpersonal skills to build relationships with team members, clients, and senior management.
- Proven ability to identify issues, develop actionable solutions, and implement changes effectively.
Desirable Skills and Attributes:
- 3+ years of experience in a sales, business development or account management role.
- 2+ years of experience in a sales management, training or coaching role.
- Experience working with apprenticeship training providers, assessment organisations, or education institutions.
- Understanding of technology products, services, or platforms, and their application within business environments.
Quality Development Lead (12 Month Internal Secondment) in Darlington employer: Baltic Apprenticeships
As a Quality Development Lead, you will thrive in a dynamic and supportive environment that prioritises continuous learning and employee growth. Our commitment to professional development is reflected in tailored training opportunities and a collaborative culture where knowledge sharing is encouraged, ensuring you can excel in your role while contributing to the success of our sales team. Located in a vibrant area, we offer a unique opportunity to make a meaningful impact on customer satisfaction and team performance.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Development Lead (12 Month Internal Secondment) in Darlington
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Quality Development Lead role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of quality assurance processes and sales training techniques. We want you to showcase your ability to motivate and develop team members, so think of examples that highlight your coaching skills.
✨Tip Number 3
Don’t forget to demonstrate your analytical skills during the interview! Be ready to discuss how you've used data to identify trends and improve performance in previous roles. This will show that you can bring valuable insights to the team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our learning organisation and contributing to the continuous development of our teams.
We think you need these skills to ace Quality Development Lead (12 Month Internal Secondment) in Darlington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in quality development and training. We want to see how your skills align with the role of Quality Development Lead, so don’t hold back on showcasing your relevant achievements!
Showcase Your Coaching Skills:Since this role involves motivating and developing team members, share specific examples of how you've successfully coached others in the past. We love to see real-life stories that demonstrate your ability to inspire and uplift your colleagues.
Highlight Your Organisational Skills:With multiple priorities to juggle, it’s crucial to show us how you manage your time and tasks effectively. Include any tools or methods you use to stay organised, as this will give us insight into how you can handle the demands of the role.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Baltic Apprenticeships
✨Know Your Stuff
Make sure you understand the key responsibilities of the Quality Development Lead role. Familiarise yourself with quality assurance processes and how they apply to sales. Brush up on your knowledge of training methods and tools, as well as any relevant metrics that could come up during the interview.
✨Showcase Your Coaching Skills
Be ready to discuss your experience in motivating and developing team members. Prepare examples of how you've successfully delivered feedback or training in the past. This will demonstrate your ability to support the continuous professional development of others, which is crucial for this role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like conducting quality observations or developing training materials. Think through potential scenarios and how you would approach them, focusing on your problem-solving skills and ability to implement effective changes.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
