People Operations Coordinator in Darlington

Location: Head Office, Darlington

Reporting To: Director of People Growth & Culture

Salary: £26,000 per annum

About Us

Baltic Apprenticeships is an Ofsted Outstanding provider of apprenticeships in IT, Tech and Digital sectors. Recognised as one of The Sunday Times Best Places to Work, we're passionate about creating an environment where people can do their best work, develop their careers and feel part of something meaningful. As part of our People Team, you'll play a key role in delivering an exceptional employee experience, driving operational excellence and helping managers create high performing, engaged teams.

Role Overview

The People Operations Coordinator is responsible for supporting the consistent delivery of people processes across the business. Acting as a key member of the People Team, you'll partner with a designated group of managers to maintain high people standards, create great employee experiences and ensure our people processes are delivered consistently across the business. This is a hands-on People Operations role combining employee lifecycle management, recruitment support, people reporting, manager accountability and employee engagement. You'll take ownership of key people processes, conduct regular reviews and audits, and work closely with managers to ensure our people practices are delivered effectively and on time.

Key Responsibilities

• People Operations
• Maintain accurate employee records and HR systems, including BambooHR.
• Partner with a designated group of managers, supporting the employee lifecycle within their departments.
• Conduct regular reviews across key people processes, including 1:1 completion, return-to-work meetings, growth plans, onboarding reviews, performance documentation, organisational structure and role clarity reviews.
• Monitor completion of key people processes and identify areas requiring support.
• Track actions, identify gaps and proactively follow up with managers to ensure completion.
• Ensure managers are consistently following company policies, procedures and expected people practices.
• Support the administration and coordination of people processes across the employee lifecycle.
• Maintain accurate employee records, reporting and documentation.
• Manager Accountability & People Standards
• Produce regular people metrics and management reports.
• Monitor manager accountability against key people processes and standards.
• Work alongside managers to improve consistency across people practices.
• Provide constructive challenge where expected people standards are not being met.
• Support managers to create high performing, engaged teams.
• Escalate recurring people practice concerns to the Director of People Growth & Culture where appropriate.
• Support actions arising from people audits, reviews and improvement initiatives.
• Recruitment & Onboarding
• Draft and post job adverts across multiple platforms.
• Source candidates through LinkedIn, job boards, universities and other recruitment channels.
• Screen applications and coordinate interviews.
• Support hiring managers throughout the recruitment process.
• Deliver an excellent candidate experience throughout the recruitment journey.
• Coordinate onboarding administration and support new starters through their onboarding experience.
• Employee Relations & Manager Support
• Act as a first point of contact for people related queries within designated business areas.
• Support managers with day to day people matters and HR administration.
• Maintain accurate records relating to absence, performance and employee relations matters.
• Assist with scheduling meetings, preparing documentation and tracking action plans.
• Escalate complex employee relations matters where appropriate.
• People Reporting & Continuous Improvement
• Produce and analyse people metrics, including absence, retention, onboarding, engagement, performance and people process completion rates.
• Identify trends and provide recommendations to improve people processes and employee experience.
• Support the preparation of monthly People Team reporting packs.
• Assist with policy reviews and process improvements.
• Identify opportunities to improve consistency, efficiency and employee experience across people processes.
• Culture, Brand & Employee Engagement
• Support People Team initiatives relating to wellbeing, equality, diversity & inclusion, learning & development, and employee engagement.
• Support initiatives that reinforce company values and encourage positive behaviours.
• Contribute to strengthening and promoting the Baltic employer brand internally.
• Assist with company events, engagement activities and internal campaigns.
• Support projects designed to improve employee experience and organisational effectiveness.

What Success Looks Like

Success in this role will be demonstrated through:

• Managers consistently delivering great people experiences.
• High completion rates across key people processes.
• Accurate and meaningful people data and reporting.
• Positive onboarding and employee experience outcomes.
• Strong relationships with managers and employees.
• Continuous improvement of our people practices and ways of working.

What We're Looking For

• CIPD Level 3 qualified or 1 - 2 years' experience within an HR Administration, HR Coordination or People Operations role.
• A genuine passion for people operations and delivering a positive employee experience.
• Strong organisational skills with excellent attention to detail.
• Confidence managing multiple priorities and deadlines.
• Strong communication and relationship-building skills.
• The confidence to challenge constructively and hold stakeholders accountable where required.
• A proactive mindset with a desire to improve processes and ways of working.
• An interest in employee relations, engagement, wellbeing and organisational development.
• Proficiency in Microsoft Office and confidence using HR systems and technology.

Career Development

This role provides an excellent opportunity for someone looking to build a career within People Operations and Employee Relations, with progression opportunities into a People Advisor role. You'll also have the opportunity to complete your CIPD Level 5 qualification as part of your professional development.

Our Values

We're looking for someone who can demonstrate our core values:

• Be the Expert: Continuously develop your expertise and provide informed, confident support to employees and managers.
• Be the Customer: Deliver a positive, people focused experience for employees, candidates and managers alike.
• Be the Future: Champion innovation, challenge the status quo and identify opportunities to improve how we work.

What We Offer

• CIPD Level 5 qualification support.
• A supportive and collaborative People Team environment.
• Hands-on experience within a fast-paced, high-growth business.
• Clear development and progression opportunities.
• 25 days annual leave, increasing with service up to 30 days.
• One Life Event Holiday.
• Buy & Sell Holiday Scheme.
• Flexible working arrangements.
• Enhanced maternity and paternity schemes.
• SPILL Mental Health Support.
• Wellbeing initiatives and employee benefits.
• The opportunity to contribute to a purpose-driven business focused on growth, innovation and employee experience.

Applications for this role will close on 3rd July 2026. We will begin reviewing applications from 6th July 2026 onwards. As a result, there may be a short delay before you hear from us. Thank you for your interest in joining Baltic Apprenticeships, and we wish you the very best of luck with your application!