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- Tasks: Support and improve the Salesforce environment while assisting teams with user support and data quality.
- Company: Join a top-rated workplace known for its supportive culture and innovative approach.
- Benefits: Enjoy a 4.5-day work week, generous leave, and mental health support.
- Why this job: Kickstart your career in tech with hands-on experience in a dynamic environment.
- Qualifications: Early Salesforce experience and strong communication skills are essential.
- Other info: Be part of a team that values continuous improvement and personal growth.
The predicted salary is between 21500 - 28500 £ per year.
The Salesforce Administrator will support the effective day-to-day operation and continuous improvement of Baltics Salesforce environment. Working closely with the Technology and Systems Team Leader, this role focuses on system configuration, user support, reporting, documentation, and data quality.
You will act as a key operational contact for Salesforce across the business, helping teams use the platform effectively, follow consistent processes, and maintain high-quality data. This role is well suited to someone with early Salesforce experience who is looking to grow their technical capability within a structured and supportive environment.
Key Responsibilities- Salesforce Platform Support & Configuration
- Support the configuration and maintenance of Salesforce objects, fields, Flows, validation rules, page layouts, and record types.
- Carry out routine administration tasks including user setup, permissions, profiles, and access management.
- Assist with testing and deploying system changes in line with established governance processes.
- Support Salesforce solutions that align with business processes across Sales, Delivery, Curriculum, and Employer Engagement.
- Data Quality Governance & Documentation
- Support data quality initiatives including data imports, deduplication, cleansing, and maintaining standardised field formats.
- Maintain system documentation, process guides, and the data dictionary.
- Follow agreed change control and governance processes ensuring updates are logged and documented.
- Assist with monitoring integrations between Salesforce and other systems, escalating issues where required.
- Internal Support, Training & Adoption
- Act as a point of contact for Salesforce-related queries and user support requests.
- Resolve user issues and tickets in a timely manner, escalating complex problems when necessary.
- Develop and maintain user guides and training resources.
- Support the delivery of internal training sessions and workshops to improve Salesforce adoption and confidence.
- Reporting & Insights
- Build, maintain, and update Salesforce reports and dashboards.
- Support teams with reporting requests and ensure data is structured correctly for analysis.
- Help maintain consistent reporting definitions and filters across the organisation.
- Provide accurate and timely data to support operational and performance reporting.
- Continuous Improvement & Systems Development
- Log and triage Salesforce enhancement requests, supporting prioritisation discussions with senior stakeholders.
- Identify opportunities for small improvements, automation, or simplification.
- Support ongoing system improvements and initiatives under the guidance of the Technology and Systems Team Leader.
- Stay up to date with Salesforce releases and best practice, sharing relevant updates with the team.
- Stakeholder Support & Communication
- Communicate system updates and changes clearly to users, providing monthly round-up updates.
- Work collaboratively with teams across Sales, Delivery, Curriculum, and Employer Engagement to understand system usage and challenges.
- Support projects by assisting with Salesforce configuration and ensuring workflows align with agreed processes.
- Promote good data habits and consistent system usage across the business.
- Experience working with Salesforce in a systems or CRM-related role.
- Working knowledge of Salesforce configuration, Flows, and reporting.
- Strong attention to detail with a focus on data quality and consistency.
- Clear communication skills and confidence supporting non-technical users.
- Organised and able to manage multiple tasks and priorities.
- A proactive approach to learning and problem solving.
- Salesforce Administrator Certification.
- Experience working in a multi-team or operational environment.
- Be the Expert: Continuously develop deep knowledge of systems, processes, and business operations to deliver reliable data-driven insights and solutions that improve performance and efficiency.
- Be the Customer: Deliver responsive tailored support to internal teams and stakeholders - understanding their needs and challenges to ensure smooth effective service delivery.
- Be the Future: Champion continuous improvement initiatives by identifying process gaps and innovation opportunities, helping the organisation scale sustainably and stay ahead in a dynamic environment.
By living these values, you'll build strong cross-functional relationships, enhance operational excellence, and drive meaningful lasting improvements across the business.
BenefitsAt Baltic, we are committed to creating an environment where you can thrive professionally, personally, and socially. Voted one of the Sunday Times Top 100 Best Places to Work 2024, we’re proud of our culture, our people, and the meaningful work we do every day.
Here’s what you can look forward to as part of Team Baltic:
- Culture & Work-Life Balance: A fun supportive environment with regular social events and team activities, early finish every Friday (we operate a 4.5-day working week), 25 days annual leave increasing to 30 with length of service, no weekend or Bank Holiday working, full office closure between Christmas and New Year, additional Life Event Day annually for those big moments that matter, Buy & Sell Holiday Scheme for extra flexibility.
- Health & Wellbeing: Free confidential mental health support through SPILL, access to high-value wellbeing initiatives including face-to-face sessions with a Health & Wellbeing Specialist, local discounted gym memberships, enhanced maternity and paternity leave (after 2 years service).
- Recognition & Engagement: Baltic Scratch Card Scheme instant wins for great work, Baltic Breakfasts competitions and engagement days, Volunteer Day annually to give back to causes you care about.
We welcome applications from candidates of all backgrounds. However, please note that we're currently unable to offer visa sponsorship, so you'll need to have existing right to work in the UK to be considered for this role.
Additional Information- Employment Type: Full-Time
- Experience: years
- Vacancy: 1
CRM Administrator employer: Baltic Apprenticeships
Contact Detail:
Baltic Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Administrator
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your Salesforce knowledge. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind and show your enthusiasm for the role. Plus, it’s just good manners!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are keen to join our team!
We think you need these skills to ace CRM Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Administrator role. Highlight your Salesforce experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our company values. Let us know what makes you the perfect fit for Team Baltic.
Showcase Your Attention to Detail: Since this role involves data quality and system configuration, make sure your application is free from typos and errors. We appreciate candidates who take pride in their work and pay attention to the little things!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Baltic Apprenticeships
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge before the interview. Familiarise yourself with key features like configuration, Flows, and reporting. Being able to discuss your experience and how you've used these tools will show that you're ready to hit the ground running.
✨Show Off Your Attention to Detail
Since this role focuses heavily on data quality, be prepared to give examples of how you've maintained high standards in your previous work. Talk about specific instances where your attention to detail made a difference, whether it was through data cleansing or ensuring accurate reporting.
✨Communicate Clearly
This job requires clear communication, especially when supporting non-technical users. Practice explaining complex concepts in simple terms. You might even want to prepare a mini-presentation on a Salesforce feature to demonstrate your ability to convey information effectively.
✨Be Proactive About Learning
The company values a proactive approach to learning and problem-solving. Share examples of how you've taken the initiative to learn new skills or improve processes in your past roles. This will show that you're not just looking for a job, but are genuinely interested in growing within the company.
