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- Tasks: Join the Boom IT Team and gain hands-on experience in IT support.
- Company: Friendly and professional IT support provider based in Pontefract.
- Benefits: Salary between £15,500-£18,000, 28 days holiday, and pension contributions.
- Why this job: Launch your IT career with real client work and structured training.
- Qualifications: No prior experience needed, just a positive attitude and willingness to learn.
- Other info: Opportunity to progress to Level 4 or full-time position after apprenticeship.
The predicted salary is between 15500 - 18000 £ per year.
Join the Boom IT Team and launch your career in IT! Boom IT is a friendly and professional IT support provider based in Pontefract, trusted by businesses across Yorkshire for reliable and hassle free technology support. The company prides itself on delivering personal and proactive IT solutions, from day to day support and Microsoft 365 management to broadband, VoIP, hardware supply and secure web hosting.
Boom IT is currently looking for an enthusiastic Apprentice who is eager to learn, ready to work hard, and passionate about building practical IT skills. No prior experience is required, just a positive attitude and a willingness to grow. The successful candidate will work closely with an experienced support team, gaining hands on exposure to real client work and learning how Boom IT keeps business technology running smoothly in a supportive environment.
As part of the apprenticeship, structured training will be delivered by Baltic Apprenticeships in two day training blocks every 4 to 6 weeks, providing a strong balance of on the job experience and accredited learning. In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
- Security processes such as Password resets, encryption, multi‑factor auth, anti‑virus config, firewall encryption.
- Using technical docs on an internal CRM such as network diagrams, technical policies and knowledge based articles.
- Support with SLAs on an internal ticketing system called service CRM.
- Provide an audit trail of IT issues on the ticketing system.
- Provide support face‑to‑face, over the phone, through tickets and over email.
- Use troubleshooting tools like Wireshark, Ninja 1 RMM, Teams viewer and command prompt.
- Work on lots of network devices such as fitting routers, Wi‑Fi ports, servers, patch management for cables and firewalls.
- Work on cloud tech like SharePoint, Teams, Azure.
Desired Qualities, Skills and Knowledge:
- Good communication skills.
- Displays confidence.
- Basic technical knowledge.
- Demonstrates good time management and reliability.
- Genuine interest in IT.
- Willingness to learn.
- Grade 4 in GCSE Maths & Grade 5 in GCSE English.
Salary, Hours & Benefits:
- £15,500‑£18,000 per annum.
- 9am‑5pm Monday to Friday.
- 28 days holiday.
- Pension contributions.
- Option to progress to Level 4 or full time position.
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we will support you to take the next steps, including further training and progression onto a Level 4 qualification.
Your Training with Baltic Apprenticeships:
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. You’ll get hands‑on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one‑to‑one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT. You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real‑time classes with our expert trainers and self‑paced courses created by industry specialists.
IT Apprenticeship in Carleton employer: Baltic Apprenticeships
Contact Detail:
Baltic Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprenticeship in Carleton
✨Tip Number 1
Get to know the company before your interview! Research Boom IT, their services, and their culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since good communication is key for this role, try role-playing common interview questions with a friend or family member. This will help you feel more confident and articulate during the actual interview.
✨Tip Number 3
Show off your enthusiasm for IT! Share any personal projects or experiences you've had with technology, even if they're just hobbies. This will demonstrate your passion and willingness to learn, which Boom IT values highly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and ready to take the first step towards your exciting career in IT with us!
We think you need these skills to ace IT Apprenticeship in Carleton
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for IT shine through in your application! We want to see that you're eager to learn and grow, so share any relevant interests or projects you've worked on, even if they're just personal.
Tailor Your Application: Make sure to customise your CV and cover letter for the IT Apprenticeship role. Highlight any skills or experiences that align with what we’re looking for, like communication skills or basic technical knowledge.
Be Yourself: We love authenticity! Don’t be afraid to let your personality come through in your writing. A positive attitude and genuine interest in IT can really make you stand out from the crowd.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Baltic Apprenticeships
✨Know Your Tech Basics
Before the interview, brush up on your basic IT knowledge. Familiarise yourself with common terms and concepts like network devices, cloud tech, and troubleshooting tools. This will show your genuine interest in IT and help you engage in meaningful conversations during the interview.
✨Show Off Your Communication Skills
Since good communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would handle a support issue, so think about how you can convey your thoughts clearly and confidently.
✨Demonstrate Your Willingness to Learn
Boom IT is looking for someone eager to grow, so be ready to share examples of how you've approached learning new skills in the past. Whether it's a project at school or a personal interest in tech, showing your enthusiasm for learning will make a great impression.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the apprenticeship, the team, and the training process. This not only shows your interest but also helps you determine if Boom IT is the right fit for you.
