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- Tasks: Join the Field team as an IT Support Technician Apprentice, providing top-notch customer service.
- Company: Aspire Technology Solutions is an award-winning managed services company with a diverse client base.
- Benefits: Enjoy a competitive salary, 25 days leave, travel perks, and health plans.
- Why this job: Kickstart your IT career with hands-on experience and a supportive training environment.
- Qualifications: GCSEs in Maths (Grade 4/C) and English (Grade 5/C) required; strong communication skills a must.
- Other info: Attend a free IT Bootcamp for a guaranteed interview opportunity!
The predicted salary is between 13000 - 18000 £ per year.
Do you have a natural passion for IT and want to start your career with an award-winning, managed services company looking after a range of clients up and down the country? This is an excellent opportunity for an apprentice to join the Field team and to undertake a Level 3 Support Technician Apprenticeship. Aspire Technology Solutionsare looking for an enthusiastic apprentice with an appetite for IT and a positive attitude to be based at their new offices at Pipewell Quay on Gatesheads Quayside. Theyre looking for someone who is looking to begin their career in IT, who is comfortable talking to people, confident, friendly and has a great attitude to work. You will ensure the highest level of customer service is provided to all their customers and you will be working with some of the latest technology systems. Baltic Apprenticeships have teamed up with Aspire Technology Solutions to offer a free, exclusive IT Bootcamp! Bootcamp attendees are offered a guaranteed interview. Please apply for more details. In this role, youll work towards yourLevel 3 Information Communications Technician qualificationdelivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Provide 1st line support for the Service Desk Work on support tickets and provide project support to senior engineers Assisting the setup of desktops & laptops Dealing with ticket queries including password resets, new user requests and fault logging Assisting with infrastructure refreshes Telephony rollouts Provide a first point of contact support to customers and maintain excellent customer service via; Phone, Email and The Portal Liaise with internal customers to ensure that services are being delivered Work with SLAs whilst delivering efficient resolutions towards First Time Fix Rates Salary, Hours & Benefits: £15,500 per annum Monday to Friday 9am-5pm 25 days annual leave plus bank holidays Travel benefits including free parking, subsidized travel passes and much more! Health Cash Plan Cycle to Work Scheme Network Benefits Employee Assistance Program Enhanced Annual Leave Entitlement (increasing with length of service) Enhanced Maternity, Paternity and Parental Schemes Enhanced Pension Scheme Tech Purchase Scheme Electric Vehicle Salary Sacrifice Scheme Employee referral scheme New business referral scheme Discounted Gym Membership Life Assurance and Critical Illness cover Desired Qualities, Skills and Knowledge: Grade 4/C in Maths and a grade 5/C in English at GCSE is required for this programme. Excellent communication skills both written and verbal A keen interest in learning new IT technologies Positive and resilient Customer focused Personable and friendly Well organised Takes the initiative A logical approach to troubleshooting hardware and software issues Good attention to detail Your Training with Baltic: This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effectiveIT Support Technician. Next Steps: If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. JBRP1_UKTJ
Baltic Apprenticeships | IT Apprenticeship employer: Baltic Apprenticeships
Contact Detail:
Baltic Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Baltic Apprenticeships | IT Apprenticeship
✨Tip Number 1
Make sure to highlight your passion for IT during the interview process. Share any personal projects or experiences that demonstrate your enthusiasm and willingness to learn new technologies.
✨Tip Number 2
Practice your communication skills! Since this role involves providing customer support, being able to communicate clearly and effectively is crucial. Consider role-playing common support scenarios with a friend.
✨Tip Number 3
Familiarize yourself with common IT support issues, such as password resets and troubleshooting hardware problems. This knowledge will help you feel more confident during the interview and show your proactive approach.
✨Tip Number 4
Take advantage of the free IT Bootcamp offered by Baltic Apprenticeships. Not only will it enhance your skills, but it also guarantees you an interview, giving you a great opportunity to impress potential employers.
We think you need these skills to ace Baltic Apprenticeships | IT Apprenticeship
Some tips for your application 🫡
Show Your Passion for IT: In your application, make sure to express your enthusiasm for IT. Share any relevant experiences or projects that demonstrate your interest and commitment to the field.
Highlight Communication Skills: Since excellent communication skills are essential for this role, provide examples in your CV or cover letter that showcase your ability to communicate effectively, both verbally and in writing.
Tailor Your CV: Customize your CV to align with the job description. Emphasize your qualifications, such as your GCSE grades in Maths and English, and any relevant experience that matches the responsibilities of the apprenticeship.
Prepare for the Informal Chat: Once you submit your application, be ready for an informal chat with the recruitment team. Think about why you want this apprenticeship and how you can contribute to the team at Aspire Technology Solutions.
How to prepare for a job interview at Baltic Apprenticeships
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that highlight your interest in IT, as this will resonate well with Aspire Technology Solutions.
✨Demonstrate Excellent Communication Skills
Since the role involves providing customer support, practice clear and confident communication. Be prepared to discuss how you would handle common customer queries and ensure you convey a friendly demeanor.
✨Prepare for Technical Questions
Brush up on basic IT concepts and troubleshooting techniques. You might be asked about how to resolve common issues like password resets or setting up devices, so having a logical approach ready will impress your interviewers.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the company culture, training opportunities, or the technologies you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
