At a Glance
- Tasks: Provide first line IT support and assist with real client projects.
- Company: Simply ICT Solutions, a growing IT support company in Greater Manchester.
- Benefits: Salary between £16,000-£18,000, flexible hours, and WFH options.
- Other info: Join a supportive team and gain valuable skills for career progression.
- Why this job: Kickstart your IT career with hands-on experience and professional training.
- Qualifications: Genuine interest in IT and willingness to learn.
The predicted salary is between 800 - 1000 £ per month.
Exciting IT Apprentice Opportunity at Simply ICT Solutions! Simply ICT Solutions Ltd is a growing IT support company based in Greater Manchester, delivering reliable and practical technology solutions to schools and businesses across the region. The company is known for its customer focused approach, strong technical expertise, and commitment to helping clients operate securely and efficiently through effective IT support.
They are seeking a motivated and enthusiastic IT Apprentice with a genuine interest in technology and a strong willingness to learn. This opportunity is ideal for someone looking to start a career in IT who is eager to develop their skills, gain hands on experience, and grow within a professional environment.
As an IT Apprentice you will be responsible for working alongside their Technicians to provide a seamless IT experience for the students and staff within their schools and MATs. The successful candidate will join a supportive and collaborative team where learning is encouraged and development is a priority. Working alongside experienced engineers, the apprentice will assist with day to day IT support tasks, problem solving, and real client projects, gaining valuable practical experience from the outset.
As part of the role, the apprentice will complete a structured training programme with Baltic Apprenticeships, attending two day training blocks every 4 to 6 weeks to build technical knowledge and professional skills alongside their workplace learning. In this role, you'll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job
- Provide first line IT support to internal users and external customers, responding to tickets, calls and on-site requests in line with agreed service level agreements.
- Assist with user account management, including password resets, new user creation, access permissions and security tasks within Active Directory and Microsoft 365.
- Support endpoint security by installing, monitoring and maintaining antivirus and device protection solutions, ensuring systems remain secure and compliant.
- Troubleshoot hardware, software and connectivity issues using remote monitoring and management tools, command line diagnostics and documented procedures.
- Install, configure and maintain IT equipment including laptops, printers, mobile devices, servers and networked storage, both remotely and on-site.
- Assist with software installation, configuration and updates across multiple platforms including Windows, macOS, Chromebooks and iOS devices.
- Document all support tasks, resolutions and escalations accurately using the helpdesk system to maintain a clear audit trail and support service improvement.
- Gain hands on experience with cloud technologies such as Microsoft Intune, Google Workspace and SharePoint, as well as basic scripting and automation tools.
Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.
Desired Qualities, Skills and Knowledge
- Genuine interest in IT.
- Basic understanding of IT.
- Good communication skills.
- Willingness to learn.
- Can work independently and in a team.
- Has good time management and organisational skills.
Salary, Hours & Benefits
- £16,000-£18,000 per annum.
- Opportunities for career progression.
- Flexible working hours.
- WFH when not on-site at a school.
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we'll support you to take the next steps, including further training and progression onto a Level 4 qualification.
Your Training with Baltic Apprenticeships
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. You'll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you'll accelerate your skills and get the qualification and confidence you need to thrive in IT. You'll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
IT Apprenticeship in Ashton-under-Lyne employer: Baltic Apprenticeships
Simply ICT Solutions is an exceptional employer for aspiring IT professionals, offering a supportive and collaborative work environment in Greater Manchester. With a strong focus on employee growth, the company provides hands-on experience alongside experienced technicians, ensuring apprentices develop their skills through structured training with Baltic Apprenticeships. The flexible working hours and opportunities for career progression make this apprenticeship a fantastic starting point for a rewarding career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land IT Apprenticeship in Ashton-under-Lyne
✨Tip Number 1
Network, network, network! Reach out to people in the IT field, attend local tech meetups, or join online forums. The more connections we make, the better our chances of landing that apprenticeship.
✨Tip Number 2
Show off your passion for IT! Whether it's through personal projects, volunteering, or even just tinkering with tech at home, let us see your enthusiasm. It’s all about demonstrating that genuine interest in technology.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to IT support. We can even role-play with friends or family to build confidence. Remember, it’s not just about what you know, but how you communicate it!
✨Tip Number 4
Apply directly through our website! This shows initiative and gives us a chance to see your application first-hand. Plus, it’s a great way to stand out from the crowd when we’re sifting through candidates.
We think you need these skills to ace IT Apprenticeship in Ashton-under-Lyne
Some tips for your application 🫡
Show Your Passion for IT:When writing your application, let us see your genuine interest in technology. Share any personal projects or experiences that highlight your enthusiasm and willingness to learn. This will help us understand why you're excited about this apprenticeship!
Tailor Your Application:Make sure to customise your application to reflect the specific skills and qualities mentioned in the job description. We want to see how you fit into our team and what unique contributions you can bring to Simply ICT Solutions.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your potential!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Baltic Apprenticeships
✨Know Your Tech Basics
Brush up on your basic IT knowledge before the interview. Familiarise yourself with common terms and concepts related to IT support, like Active Directory, Microsoft 365, and endpoint security. This will show your genuine interest in technology and help you engage in meaningful conversations.
✨Show Enthusiasm for Learning
Since this role is all about growth and development, express your eagerness to learn. Share examples of how you've pursued knowledge in the past, whether through self-study, online courses, or hands-on projects. This will demonstrate that you're not just looking for a job, but a career.
✨Prepare for Practical Scenarios
Expect to discuss real-world IT problems during your interview. Think about how you would troubleshoot common issues, like connectivity problems or software installations. Being able to articulate your thought process will impress the interviewers and show that you're ready for the hands-on nature of the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or specific technologies you'll be working with. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
