Account Manager Secondment (12 Months)

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Overview

We’re offering a 12-month internal secondment into the Account Management team, ideal for individuals currently in Acquisition, Recruitment, Marketing, or elsewhere across the sales floor who are looking to broaden their experience. This opportunity forms part of our wider employee growth strategy. We know we have an ambitious team, and we want to continue building a versatile, well-rounded sales function. Over the coming years, our aim is to create more opportunities like this, giving people exposure to different areas of the business, building confidence, and developing a broader skill set. This secondment is not a promotion, but a growth opportunity. At Baltic, growth isn’t just about progression, it’s about continuously improving, learning from challenges, and supporting each other to succeed. For example, if you move from Acquisition into Account Management, the experience you gain over 12 months will naturally strengthen your ability as an Acquisition Consultant in the future. Equally, the same applies to other areas across the sales floor. This is a mutually beneficial approach, we develop a more diverse, adaptable team, and you gain valuable experience that will make you a stronger, more rounded sales professional. Through opportunities like this, alongside training, coaching, and clear development pathways, we aim to build confident, capable teams who consistently exceed expectations.

The Role

You’ll join the SME Account Management Team, managing a portfolio of existing client accounts and focusing on:

• Generating new opportunities within your accounts
• Progressing current learners onto higher-level programmes
• Introducing apprenticeships into new departments
• Supporting clients to upskill their existing workforce

You’ll also play a key role in maintaining strong relationships and ensuring a smooth on programme experience, working closely with Coaches and internal teams.

Key Responsibilities

• Act as the main point of contact for your assigned accounts
• Identify and convert opportunities within existing clients (progressions, upsell, cross-sell)
• Build strong, long-term relationships to drive repeat business
• Work collaboratively with Coaches and internal teams to support client and learner outcomes
• Manage and resolve any client or learner-related challenges
• Track performance across your accounts and maintain accurate records
• Share client feedback and insights with the wider team

What We’re Looking For

This opportunity would suit someone who:

• Has experience working with clients or learners in Acquisition, Recruitment, Marketing, or similar background
• Is confident building relationships and having commercial conversations
• Is motivated by targets and delivering results
• Can manage multiple priorities in a fast-paced environment
• Communicates clearly and professionally
• Is resilient and solutions focused

Why Apply?

• Gain experience in a full account ownership role
• Develop your commercial and client management skills
• Broaden your understanding of the full learner lifecycle
• Build a strong foundation for future progression within our Commercial Team

This is a 12-month secondment, with the flexibility for either you or the business to end the placement with two weeks' notice. You’ll be fully supported throughout, with the time, coaching, and guidance needed to help you succeed in the role. However, we recognise that this is a development opportunity, and it may not be the right long term fit for everyone. For example, you may move into Account Management and after a period of time feel that your strengths and interests are better suited to your previous role and that’s absolutely fine. Equally, we will continue to assess what’s right for both you and the business. Ultimately, this is a low risk, supportive opportunity to try something new, build your skill set, and gain valuable experience because sometimes, it’s a case of nothing ventured, nothing gained.