At a Glance
- Tasks: Answer calls and digital requests, assist patients face-to-face, and support clinical staff.
- Company: Join Balmore Park Surgery, a busy practice serving nearly 21,000 patients.
- Benefits: Enjoy a competitive salary, pension scheme, free flu jabs, and on-site parking.
- Other info: Flexible hours available, with opportunities for training and growth.
- Why this job: Be the friendly face of healthcare and make a real difference in patients' lives.
- Qualifications: GCSEs or equivalent, team experience, and great communication skills required.
Do you have a can-do attitude and a sunny disposition? Are you able to navigate Microsoft Word and Excel with ease? If so, we need you!
Required Hours: 20 - 37 hours
Operational Hours: 8.00 am - 18.30 pm Monday to Friday
Starting salary per hour: £12.30 reviewed upon successful completion of probationary period
Main duties of the job:
- Handle all incoming calls and digital requests from patients
- Manage all face-to-face queries in an efficient and empathetic manner
- Be confident and comfortable working on different computer packages
- Support all clinical staff with tasks as requested
- Liaising with multi-disciplinary teams and secondary care as required
- Working in a team is key but being able to show initiative at times is also important
Benefits:
- Contributory Company Pension Scheme
- Free flu jabs
- On-site parking
- Sick pay after qualifying period
We look forward to hearing from you.
About us: Balmore Park Surgery is a busy doctors surgery supporting nearly 21,000 patients. The Patient services team is the face of the surgery and first point of contact for our patients. Whilst we would love to hear from anyone experienced; if you have a cheery disposition, are confident to learn new skills and comfortable dealing face to face with the public, then we would be happy to train you.
Job responsibilities:
Hours required: 25 to 37 hours to include Monday, Tuesday, Wednesday and Friday
Your main objective is answering incoming calls and digital request forms from patients needing appointment management, as well as assisting patients with general enquiries. Helping patients who attend the practice face to face with their enquiries. Responsible for the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
Primary key responsibilities:
- Maintain and monitor the practice appointment system
- Process telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to requests from patients, team members and external agencies
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients' healthcare records as necessary
- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the Clinical Administration Team
- Manage all queries as necessary in an efficient manner
- Maintain a clean, tidy, effective working area at all times
- Support all clinical staff with general tasks as requested
- Work in accordance with GDPR guidelines
- Additional adhoc tasks requested by clinical staff or management
Job Types: Full-time, Part-time, Permanent
Schedule: Monday to Friday, Weekend availability
Person Specification:
- Qualifications: Minimum requirements: GCSEs, O Levels or equivalent
- Significant experience of working as part of a team for a minimum of 2 years
- Experience of working with the general public both face to face and on the phone
- Experience of working in a pressurised environment and the ability to make appropriate decisions
- Excellent command of the English Language, both spoken and written
- Demonstrates ability to communicate challenging or urgent information using appropriate communication skills and techniques
- Ability to focus on completing tasks and actions within tight timelines
- Demonstrate an ability to pay attention to detail when recording information
- Experience of working in a GP surgery
- Experience of working with people with challenging behaviours and dealing with them in a constructive manner
- Knowledge of using clinical information systems in particular EMIS
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Services Team Member in Reading employer: Balmore Park GP Surgery
At Balmore Park Surgery, we pride ourselves on being an excellent employer that values a positive work culture and the well-being of our staff. With flexible working hours, a contributory pension scheme, and opportunities for professional growth, we ensure our Patient Services Team Members feel supported and appreciated in their vital role as the first point of contact for our patients. Join us in a friendly environment where your contributions make a real difference to the community we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Team Member in Reading
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Balmore Park Surgery. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your can-do attitude and sunny disposition, as these traits are key for the Patient Services Team Member role.
✨Tip Number 3
Show off your tech skills! Since you'll be using Microsoft Word and Excel, be ready to discuss your experience with these tools. Maybe even mention a time when you used them to solve a problem or improve a process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Patient Services Team Member in Reading
Some tips for your application 🫡
Show Your Sunny Disposition:We want to see your cheerful personality shine through in your application! Use a friendly tone and share examples of how you've handled customer interactions with a positive attitude.
Highlight Your Team Spirit:Since teamwork is key for us, make sure to mention any experiences where you’ve successfully collaborated with others. We love seeing how you contribute to a team environment!
Demonstrate Your Tech Savvy:Don’t forget to mention your skills with Microsoft Word and Excel! If you have experience with other computer packages or systems, let us know – it’ll give you an edge.
Keep It Professional Yet Personal:While we appreciate a casual tone, remember to keep your application professional. Tailor your CV and cover letter to reflect the job description, and don’t hesitate to apply through our website!
How to prepare for a job interview at Balmore Park GP Surgery
✨Show Your Sunny Disposition
Since the role requires a cheery attitude, make sure to showcase your positive energy during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate your friendly nature.
✨Brush Up on Your Tech Skills
Familiarise yourself with Microsoft Word and Excel before the interview. You might be asked about your experience with these tools, so be ready to discuss how you've used them in previous roles or how you plan to use them in this position.
✨Prepare for Patient Scenarios
Think of examples from your past experiences where you handled difficult situations with patients or customers. Be ready to explain how you managed those interactions with empathy and efficiency, as this is crucial for the role.
✨Know the Practice
Research Balmore Park Surgery and understand its mission and values. Being able to speak about why you want to work there and how you align with their goals will show your genuine interest in the position.
