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- Tasks: Provide rapid response to service users in emergency situations and offer empathetic support.
- Company: Esteem Care Dumfries and Galloway Ltd, a unique emergency care service.
- Benefits: Comprehensive training, safety gear, and a supportive team environment.
- Other info: Immediate interviews available for UK applicants.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Empathy, communication skills, and willingness to undertake training.
The predicted salary is between 20000 - 25000 £ per year.
Esteem Care Dumfries and Galloway Ltd prides themselves on being a unique service, and on being one of the only main Emergency Care Responders in the region. It is important that all staff who participate in being an Emergency Responder follow the Emergency Procedure and always put the Service User as the main concern. What might not be an emergency to us, e.g., losing glasses or remote control, a light bulb blowing etc can cause a panic in the Service User, so it is important to always empathise with the Service User.
Main Duties:
- To provide rapid response service to service users who use a telecom alert system in an emergency situation.
- To liaise with Care Call to ensure details of service user are correct.
- All duties of the Home Carer to be followed when providing an Emergency Response service.
- Staff must be able to provide a rapid response to any call out (maximum 30 minutes unless otherwise specified).
- There are always 2 Responders on Call at one time, a 1st Responder, and a 2nd Responder.
- The 1st Responder will have the main Responding phone. This is the phone Care Call, or any other agencies will call if the service is required to a Service User.
- Responders will be paid an amount per day/night to be available for any emergency situations, i.e., Call Outs/Care Packages/Holidays/Sickness etc.
What we are looking for in Emergency Responders:
- You will need to be willing to respond when on-call, including unsocial hours.
- We keep the Service Users at the heart of what we do, working to understand their needs and the difference we make.
- Good interpersonal, diplomacy, communication, and teamwork skills.
- Knowledge and understanding of the role Emergency Responder.
- Caring people who can empathise with Service Users.
- Able to safely carry out duties in line with Esteem Care Dumfries and Galloway Ltd standards such as at a Service Users home.
- Able to use knowledge and experience of Esteem Care Dumfries and Galloway Ltd policies and procedures, in particular safeguarding children and adults, health and safety and confidentiality.
- Able to use emotional support skills, in a calm and responsible manner, while providing individuals with practical support, and signposting as appropriate.
- Able to recognise the signs of stress in yourself and others and be aware of support options.
- Adhere to Esteem Care Dumfries and Galloway Ltd Equal Opportunity Policy.
- Willing to undertake a Criminal Records Bureau check.
What we offer:
- The chance to work with a variety of different people from different walks of life and make a real difference to their lives.
- The opportunity to work with Esteem Care Dumfries and Galloway Ltd and other services.
- Comprehensive training so you can represent Esteem Care Dumfries and Galloway Ltd with confidence.
- Appropriate safety/protective work wear as required for your role.
- Support to develop your workplace skills.
- The company of a warm and friendly team of like-minded people.
Apply now for an immediate interview (must be in the UK to apply for this role)!
Emergency Care Responder - Dumfries (Esteem) employer: Balmoral
Contact Detail:
Balmoral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Care Responder - Dumfries (Esteem)
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, especially those who work with emergency responders. You never know who might have a lead on a job or can give you insider info about Esteem Care Dumfries and Galloway Ltd.
✨Tip Number 2
Practice your empathy skills! Since the role is all about understanding and supporting service users, think of scenarios where you can show compassion. Role-play with friends or family to get comfortable with responding to different situations.
✨Tip Number 3
Be ready for the call! Make sure you’re familiar with the emergency procedures and the specific needs of the service users. This will not only help you feel more confident but also show the interviewers that you’re serious about the role.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application seen. Plus, it shows you’re keen on joining Esteem Care Dumfries and Galloway Ltd. Don’t forget to highlight your interpersonal skills and any relevant training you've done!
We think you need these skills to ace Emergency Care Responder - Dumfries (Esteem)
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to empathise with Service Users. Share examples of how you've supported others in stressful situations, as this is key for the Emergency Care Responder role.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your relevant experience and skills, making it easy for us to see why you’d be a great fit for Esteem Care Dumfries and Galloway Ltd.
Tailor Your Application: Make sure to tailor your application specifically for this role. Refer to the job description and align your skills and experiences with what we’re looking for in an Emergency Responder.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for an immediate interview. We can’t wait to hear from you!
How to prepare for a job interview at Balmoral
✨Understand the Role Inside Out
Before your interview, make sure you thoroughly understand what it means to be an Emergency Care Responder. Familiarise yourself with the specific duties and responsibilities outlined in the job description, especially the importance of empathy towards Service Users. This will help you articulate how your skills align with their needs.
✨Showcase Your Interpersonal Skills
During the interview, highlight your interpersonal and communication skills. Share examples from your past experiences where you've successfully supported individuals in distress or provided emotional support. This will demonstrate that you can handle the pressures of the role while keeping the Service User at the heart of your actions.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to respond to emergencies. Think about how you would handle various situations, such as a Service User panicking over a minor issue. Practising these scenarios will help you convey your calmness and problem-solving skills effectively.
✨Emphasise Your Willingness to Learn
Make it clear that you're open to training and development. Discuss any relevant training you've undertaken or express your eagerness to learn about Esteem Care Dumfries and Galloway Ltd's policies and procedures. This shows your commitment to providing high-quality care and your readiness to adapt to their standards.