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- Tasks: Supervise in-room dining operations, ensuring guests receive top-notch service.
- Company: Join Rocco Forte Hotels, a luxury brand known for its unique and authentic guest experiences.
- Benefits: Enjoy discounts on hotels, meals, spa treatments, and access to extensive training opportunities.
- Why this job: Be part of a passionate team in a prestigious hotel, fostering personal growth and service excellence.
- Qualifications: Looking for enthusiastic individuals with strong communication skills and a passion for hospitality.
- Other info: Experience a supportive family culture while working in Edinburgh's iconic hotel.
The predicted salary is between 28800 - 43200 £ per year.
Our hotel The Balmoral is located at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline, and since we opened in 1902, it has run three minutes fast to ensure our guests never miss their train.
Your key responsibilities:
- Oversee and support the daily operations ensuring each guest is genuinely welcomed and pampered during their visit.
- Deliver discreet, understated, tailored, and timely service whilst sharing your knowledge and best practice with the team.
- Remain focused on delivering excellence and seeking feedback from guests.
- Be knowledgeable of the hotel and our products and actively seek opportunities to promote them.
- Communicate regularly on the progress of tasks and consistently deliver on time to an excellent standard.
- Support the training and the development of the team.
Who we are looking for:
- High personal and professional standards.
- Excellent communication skills with colleagues and guests.
- Good practical knowledge of the role and product.
- Enthusiasm for learning and personal growth.
- A passion for delivering service excellence.
- Genuine pride in their work.
- Lead by example.
- Team spirit and trustworthiness.
Why working with us:
- Discounted rates across our collection of iconic hotels.
- Extensive learning and development opportunities.
- Meals on duty, laundry of uniforms.
- Social activities and events.
- Recognition programs.
- Annual awards.
- Occupational Pension Scheme.
- 50% discount on food and beverages.
- 25% discount on Spa Treatments.
- 20% discount on Health Spa products.
- Cycle to Work Scheme.
- Local Retailer Discounts.
- Employee Assistance Programme.
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment, and desire from team members to delight guests and serve one another.
Supervisor - In Room Dining employer: Balmoral Hotel
Contact Detail:
Balmoral Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - In Room Dining
✨Tip Number 1
Familiarise yourself with Rocco Forte Hotels and their unique approach to hospitality. Understanding their values and commitment to excellence will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight your experience in high-pressure dining environments. Be prepared to share specific examples of how you've successfully managed challenging situations while maintaining excellent service standards, as this is crucial for the Supervisor role.
✨Tip Number 3
Demonstrate your enthusiasm for learning and personal growth. Discuss any relevant training or development you've pursued in the hospitality industry, as well as your eagerness to continue growing within the company.
✨Tip Number 4
Prepare to discuss your communication skills and how you foster teamwork. Since the role involves supporting and training others, showcasing your ability to lead by example and build trust within a team will set you apart from other candidates.
We think you need these skills to ace Supervisor - In Room Dining
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Supervisor - In Room Dining position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Rocco Forte Hotels' values. Mention specific experiences that demonstrate your ability to deliver excellent service and support team development.
Highlight Relevant Experience: In your CV, focus on previous roles in hospitality or customer service where you demonstrated high standards, effective communication, and the ability to thrive under pressure. Use quantifiable achievements to showcase your impact.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the luxury hospitality sector.
How to prepare for a job interview at Balmoral Hotel
✨Showcase Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles, as this aligns with the hotel's commitment to delivering a luxury experience.
✨Demonstrate Your Knowledge of the Hotel
Research The Balmoral and Rocco Forte Hotels before your interview. Familiarise yourself with their history, values, and unique offerings. This will not only show your genuine interest but also help you answer questions more effectively and ask insightful ones.
✨Emphasise Team Spirit and Leadership Skills
As a Supervisor, you'll need to lead by example. Be prepared to discuss your experiences in training and developing team members, as well as how you foster a collaborative environment. Highlight any instances where you've successfully managed a team under pressure.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle high-pressure situations. Think of examples from your past experiences where you had to think on your feet and deliver exceptional service, and be ready to share these stories.
