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For Companies At a Glance
- Tasks: Welcome guests and ensure a luxurious spa experience with exceptional service.
- Company: Join Rocco Forte Hotels, a prestigious collection of iconic hotels in Edinburgh.
- Benefits: Enjoy discounts on hotel stays, meals, spa treatments, and more!
- Why this job: Be part of a passionate team that values individuality and excellence in hospitality.
- Qualifications: Looking for enthusiastic individuals with great communication skills and a passion for service.
- Other info: Experience a supportive family culture and opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Our hotel The Balmoral is located at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities include:
- Be the first contact and provide a flawless welcome to our discerning guests.
- Ensure that our exceptional service standards are met from arrival to set the tone of their luxury spa experience.
- Ensure the expectations of our guests are met at all times.
- Act naturally in all your communications.
- Be the friendly, confident face behind our spa reception desk.
- Offer our guests a warm, intuitive, and personalised greeting.
- Be knowledgeable of the hotel and our products.
- Ensure compliance with hotel policies, procedures, and safety standards.
- Undertake a range of administrative tasks, take spa bookings for treatments, and sell our products.
- Work closely with all departments to create a seamless and unique experience for our guests.
Who are we looking for? We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:
- High personal and professional standards.
- Excellent communication skills with colleagues and guests.
- Good practical knowledge of the role and product.
- Enthusiasm for learning and personal growth.
- A passion for delivering service excellence.
- Genuine pride in their work.
- Team spirit and trustworthiness.
- Positive and professional demeanor in all interactions.
- Exceptional presentation skills.
- Teamwork to ensure seamless service.
Why work with us? Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry. Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels.
- Extensive learning and development opportunities.
- Meals on duty, laundry of uniforms.
- Social activities and events.
- Recognition programs.
- Annual awards.
- Occupational Pension Scheme.
- 50% discount on food and beverages.
- 25% discount on Spa Treatments.
- 20% discount on Health Spa products.
- Cycle to Work Scheme.
- Local Retailer Discounts.
- Employee Assistance Programme.
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Contact Detail:
Balmoral Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Familiarise yourself with the Rocco Forte Hotels brand and its values. Understanding their commitment to individuality and exceptional service will help you align your approach during interviews and interactions.
✨Tip Number 2
Practice your communication skills, as they are crucial for a Spa Receptionist role. Engage in conversations with friends or family about hospitality experiences to build confidence and fluency in delivering a warm, personalised greeting.
✨Tip Number 3
Research common spa treatments and products offered in luxury hotels. Being knowledgeable about these will not only impress during your interview but also prepare you for the administrative tasks involved in the role.
✨Tip Number 4
Network with current or former employees of Rocco Forte Hotels if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Spa Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the hotel. Mention specific aspects of Rocco Forte Hotels that resonate with you, and explain how you can contribute to their commitment to service excellence.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service roles. Showcase your communication skills, teamwork, and any relevant knowledge of spa services or products.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Balmoral Hotel
✨Showcase Your Communication Skills
As a Spa Receptionist, excellent communication is key. During the interview, demonstrate your ability to engage with others confidently and warmly. Practice active listening and be prepared to discuss how you would handle various guest interactions.
✨Research the Hotel and Its Services
Familiarise yourself with The Balmoral and its offerings. Knowing about the hotel’s history, services, and unique features will show your genuine interest in the role and help you answer questions more effectively.
✨Emphasise Your Customer Service Experience
Highlight any previous roles where you provided exceptional customer service. Share specific examples of how you went above and beyond to meet guests' needs, as this aligns with the hotel's commitment to luxury service.
✨Demonstrate Team Spirit
Rocco Forte Hotels values teamwork, so be ready to discuss how you collaborate with colleagues. Share experiences that showcase your ability to work well in a team and contribute to a positive work environment.
