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- Tasks: Engage with guests, manage bookings, and provide top-notch service at a luxury hotel.
- Company: Join Rocco Forte Hotels, a prestigious collection known for its unique hospitality and rich history.
- Benefits: Enjoy discounted hotel stays, meals on duty, and extensive learning opportunities.
- Why this job: Be part of a passionate team that values individuality and delivers world-class Scottish hospitality.
- Qualifications: Excellent communication skills, computer proficiency, and previous reservations experience preferred.
- Other info: Join a family-like culture with recognition programs and social events.
The predicted salary is between 28800 - 43200 £ per year.
Our hotel The Balmoral is located at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities:
- Apply your people skills, professionalism, and telephone skills to a crucial role at the forefront of a world-leading luxury hotel.
- Deal with all accommodation enquiries, convert enquiries into bookings, input all bookings into the system, and confirm, amend, or cancel reservations as required.
- Assist the Reservations Manager UK, in maximising room sales at the highest possible average rate.
- Support with general guest enquiries and resolve any challenges as appropriately and professionally as possible.
Who are we looking for:
- Enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
- Excellent interpersonal skills with the ability to multi-task.
- Good computer skills and proficiency in using hotel reservation systems.
- Excellent telephone manners to engage effectively with our guests.
- Seamless service delivery with nothing being too much trouble.
- Previous experience in a reservations role, preferably in hospitality.
- Ability to work well with a team and collaborate with the wider team at the hotel.
- Passion and ambition to deliver exceptional experiences.
- Attention to detail and organisational skills to deliver World Class Scottish Hospitality.
Why work with us:
- Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
- Discounted rates across our collection of iconic hotels.
- Extensive learning and development opportunities.
- Meals on duty, laundry of uniforms.
- Social activities and events.
- Recognition programs.
- Annual awards.
- Employee Assistance Programme.
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment, and desire from team members to delight guests and serve one another.
Reservations Consultant UK employer: Balmoral Hotel
Contact Detail:
Balmoral Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Consultant UK
✨Tip Number 1
Familiarise yourself with the hotel and its unique offerings. Understanding The Balmoral's history, location, and services will help you engage more authentically with guests during your interactions.
✨Tip Number 2
Practice your telephone skills by role-playing common reservation scenarios with a friend. This will help you feel more confident and polished when handling guest enquiries over the phone.
✨Tip Number 3
Network with current or former employees of Rocco Forte Hotels on platforms like LinkedIn. They can provide valuable insights into the company culture and what it takes to succeed in a reservations role.
✨Tip Number 4
Showcase your passion for hospitality by preparing examples of how you've delivered exceptional service in previous roles. Be ready to discuss these experiences during any interviews or informal chats.
We think you need these skills to ace Reservations Consultant UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservations or hospitality. Emphasise your interpersonal skills, attention to detail, and any previous roles that required excellent telephone manners.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your enthusiasm for working with Rocco Forte Hotels. Mention specific reasons why you want to join their team and how you can contribute to their commitment to excellence.
Highlight Relevant Skills: In your application, clearly outline your computer skills and proficiency with hotel reservation systems. Provide examples of how you've successfully managed multiple tasks in previous roles, especially in a customer-facing environment.
Showcase Your Team Spirit: Demonstrate your ability to work well within a team by providing examples of past collaborative experiences. Highlight how you’ve contributed to a positive team environment and supported colleagues in achieving common goals.
How to prepare for a job interview at Balmoral Hotel
✨Showcase Your People Skills
As a Reservations Consultant, you'll be at the forefront of guest interactions. Make sure to highlight your interpersonal skills during the interview. Share examples of how you've successfully engaged with customers in previous roles, especially in hospitality.
✨Demonstrate Your Technical Proficiency
Familiarity with hotel reservation systems is crucial for this role. Be prepared to discuss any relevant software you've used in the past. If you have experience with specific systems, mention them and explain how they helped you manage bookings efficiently.
✨Exhibit Attention to Detail
Attention to detail is key in ensuring seamless service delivery. During the interview, provide examples of how you've maintained accuracy in your work, whether it's in managing bookings or resolving guest enquiries. This will show your potential employer that you can handle the responsibilities of the role.
✨Express Your Passion for Hospitality
Rocco Forte Hotels values individuals who are passionate about delivering exceptional experiences. Be sure to convey your enthusiasm for the hospitality industry and share what motivates you to provide outstanding service. This will help you connect with the company's culture and values.
