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- Tasks: Welcome guests and ensure a flawless dining experience at our luxury hotel.
- Company: Join Rocco Forte Hotels, a prestigious collection of iconic hotels with a rich history.
- Benefits: Enjoy discounted hotel rates, meals on duty, and extensive learning opportunities.
- Why this job: Be part of a passionate team in a supportive culture that values growth and excellence.
- Qualifications: We seek enthusiastic individuals with excellent communication skills and a positive attitude.
- Other info: This is a 30-hour-per-week position with opportunities for recognition and social events.
Our hotel The Balmoral is located at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities:
- Be the first contact and provide a flawless welcome to our discerning guests.
- Ensure that our exceptional service standards are met from arrival to set the tone of their dining experience.
- Interpret, understand, and act on the needs of our guests, demonstrating discretion in your interactions and being able to communicate effectively with the team to guarantee guests' needs are met.
- Make sure the expectations of our guests are met at all times.
- Act naturally in all your communications.
Who we are looking for:
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. This is a 30-hour-per-week position. We are looking for team members who bring:
- Positive and professional demeanor in all interactions.
- Excellent natural communication.
- Pride in their work and provide a warm and confident greeting to our luxury environment.
- Exceptional presentation skills.
- Good timekeeping skills and manage effectively the waiting list during busy periods.
- Teamwork to ensure seamless service.
- Enthusiasm for learning.
- Team spirit and trustworthiness.
Why working with us:
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry. Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels.
- Extensive learning and development opportunities.
- Meals on duty, laundry of uniforms.
- Social activities and events.
- Recognition programs.
- Annual awards.
- Employee Assistance Programme.
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment, and desire from team members to delight guests and serve one another.
Host employer: Balmoral Hotel
Contact Detail:
Balmoral Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host
✨Tip Number 1
Familiarise yourself with the unique features of The Balmoral and Rocco Forte Hotels. Understanding the hotel's history, its iconic status, and what sets it apart will help you engage more authentically with guests and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills in various scenarios. Since you'll be the first point of contact for guests, being able to handle different situations with grace and professionalism is key. Role-playing with friends or family can help you prepare.
✨Tip Number 3
Showcase your enthusiasm for hospitality by attending local events or workshops related to the industry. This not only enhances your knowledge but also demonstrates your commitment to learning and growing within the field.
✨Tip Number 4
Network with current or former employees of Rocco Forte Hotels. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualities Rocco Forte Hotels is looking for in a Host. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the hospitality industry and your passion for providing exceptional service. Mention specific examples from your past experiences that demonstrate your ability to meet the expectations outlined in the job description.
Highlight Relevant Experience: In your CV, focus on previous roles that showcase your communication skills, teamwork, and ability to provide a warm welcome. Use bullet points to clearly outline your achievements and responsibilities in those positions.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality sector.
How to prepare for a job interview at Balmoral Hotel
✨Showcase Your Communication Skills
As a host, effective communication is key. During the interview, demonstrate your ability to engage with others naturally and confidently. Share examples of how you've successfully interacted with guests or team members in previous roles.
✨Emphasise Your Attention to Detail
Highlight your ability to notice and act on the needs of guests. Discuss specific instances where your attention to detail made a difference in a guest's experience, showcasing your commitment to exceptional service.
✨Demonstrate Team Spirit
Rocco Forte Hotels values teamwork, so be prepared to discuss how you collaborate with others. Share experiences where you worked effectively within a team to ensure seamless service, especially during busy periods.
✨Express Your Passion for Hospitality
Convey your enthusiasm for the hospitality industry and your desire to create memorable experiences for guests. Talk about what excites you about working in a luxury environment and how you plan to contribute to the hotel's reputation for excellence.
