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For Companies At a Glance
- Tasks: Join our spa team to deliver exceptional treatments and pamper guests daily.
- Company: Rocco Forte Hotels offers a unique blend of luxury and individuality in iconic locations.
- Benefits: Enjoy discounts, meals on duty, and extensive learning opportunities.
- Why this job: Be part of a passionate team in a serene spa environment focused on wellbeing.
- Qualifications: Minimum 2 years experience in a 5-star setting and HND level 3 in Beauty or Holistic Therapy required.
- Other info: Flexible shifts available, including evenings and weekends, to support your work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
Our hotel
The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities
Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of the location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
The successful candidate will be joining our newly refurbished Spa, rooted in the rhythms of the Mediterranean, Irene Forte Spa, is a serene world of holistic wellbeing and restorative calm in the heart of Edinburgh.
Discover bespoke rituals using Irene Forte Skincare’s award-winning vegan products (Manicurist, Davines) innovative therapies with volcanic stones and quartz, and advanced technologies including LYMA Laser Pro and Tri Energy.
As a valued part of the Forte family, you will:
- Be able to perform all guest care and treatments offered in our Spa Brochure
- Deliver outstanding customer service and care to our guests
- Ensure the expectations of our guests are met at all times, and they feel pampered
- Act naturally in all your communications
- Be knowledgeable of the hotel and our products
- Ensure compliance with hotel policies, procedures, and safety standards
- Build and maintain strong client relationships, encouraging repeat visits and referrals
The successful candidate will be able to work a flexible rota, including day, evening, and weekend shifts, to support our business needs over 5 working days and totalling 39 hours per week.
Who are we looking for
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
Our minimum requirements:
- A minimum of 2 years as an experienced therapist in a 5 star environment.
- HND level 3 in Beauty or Holistic Therapist is required
We are looking for team members who bring:
- High personal and professional standards
- Highly motivated and truly professional individual
- Excellent communication skills with colleagues and guests
- Good practical knowledge of the role and product
- Enthusiasm for learning and personal growth
- A passion for delivering service excellence
- Genuine pride in their work
- Team spirit and trustworthiness
- Positive and professional demeanor in all interactions
- Exceptional presentation skills
- Teamwork to ensure seamless service
Why work with us
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels
- Extensive learning and development opportunities
- Meals on duty, laundry of uniforms
- Social activities and events
- Recognition programs
- Annual awards
- Occupational Pension Scheme
- 50% discount on food and beverages
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Cycle to Work Scheme
- Local Retailer Discounts
- Employee Assistance Programme
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
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Head Spa Therapist employer: Balmoral Hotel
Contact Detail:
Balmoral Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Spa Therapist
✨Tip Number 1
Familiarise yourself with the Irene Forte Spa and its unique offerings. Understanding the bespoke rituals and products used will not only help you during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Rocco Forte Hotels. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your previous experiences in a 5-star environment. Highlight specific examples of how you've delivered exceptional customer service and built strong client relationships, as these are key aspects of the role.
✨Tip Number 4
Showcase your enthusiasm for personal growth and learning. Rocco Forte Hotels values team members who are motivated to develop their skills, so be ready to discuss any relevant training or certifications you've pursued.
We think you need these skills to ace Head Spa Therapist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Head Spa Therapist position. Tailor your application to highlight your relevant experience and skills.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for the role and the hospitality industry. Mention specific experiences that demonstrate your ability to deliver outstanding customer service and your knowledge of spa treatments.
Highlight Relevant Experience: In your CV, emphasise your previous roles in a 5-star environment, particularly any experience related to spa therapies and customer care. Include any qualifications such as HND level 3 in Beauty or Holistic Therapy.
Showcase Your Soft Skills: Make sure to include examples of your communication skills, teamwork, and professionalism in your application. These qualities are essential for building strong client relationships and ensuring guest satisfaction.
How to prepare for a job interview at Balmoral Hotel
✨Showcase Your Experience
Make sure to highlight your previous experience as a therapist, especially in a 5-star environment. Be prepared to discuss specific treatments you've performed and how you ensured guest satisfaction.
✨Demonstrate Your Knowledge
Familiarise yourself with the Irene Forte Skincare products and the innovative therapies offered at the spa. Being able to discuss these in detail will show your genuine interest and expertise in the role.
✨Emphasise Customer Service Skills
Since outstanding customer service is key, prepare examples of how you've gone above and beyond for guests in the past. This will illustrate your commitment to providing an exceptional experience.
✨Exude Professionalism and Team Spirit
During the interview, maintain a positive and professional demeanour. Show that you are a team player who values collaboration and can contribute to a harmonious work environment.
