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- Tasks: Be the friendly face at our reception, managing check-ins and check-outs.
- Company: Join Rocco Forte Hotels, a prestigious collection of iconic hotels in Edinburgh.
- Benefits: Enjoy discounts on hotel stays, meals, and spa treatments, plus extensive training opportunities.
- Why this job: Experience a vibrant culture focused on personal growth and delivering exceptional guest experiences.
- Qualifications: Previous experience in luxury hotels, strong leadership skills, and excellent communication are essential.
- Other info: Flexible working hours, including weekends, and a supportive team environment await you.
The predicted salary is between 30000 - 42000 £ per year.
Our hotel The Balmoral is located at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities:
- Be the friendly, confident face behind our reception desk
- Offer our guests a warm, intuitive, and personalised greeting
- Oversee daily front desk operations, including guest check-ins and check-outs
- Work closely with all departments to create a seamless and unique experience for our guests
- Provide training and support for the front desk team members to ensure they are knowledgeable and efficient
- Be knowledgeable of the hotel and our products
- Ensure compliance with hotel policies, procedures, and safety standards
Who are we looking for:
- Enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests
- High personal and professional standards
- Excellent communication skills with colleagues and guests
- Good practical knowledge of the role and product
- Enthusiasm for learning and personal growth
- A passion for delivering service excellence
- Genuine pride in their work
- Team spirit and trustworthiness
- Proven experience as a Front Desk Supervisor or Manager in a luxury or 5-star hotel environment
- Strong leadership and team management skills
- Proficiency in property management systems (e.g., Opera)
- A warm, polished, and professional demeanor
- Ability to work a flexible schedule, including weekends and evenings
Why work with us:
- Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
- Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels
- Extensive learning and development opportunities
- Meals on duty, laundry of uniforms
- Social activities and events
- Recognition programs
- Annual awards
- Occupational Pension Scheme
- 50% discount on food and beverages
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Cycle to Work Scheme
- Local Retailer Discounts
- Employee Assistance Programme
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Front Desk Manager employer: Balmoral Hotel
Contact Detail:
Balmoral Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Manager
✨Tip Number 1
Familiarise yourself with the Rocco Forte Hotels brand and its values. Understanding their commitment to individuality and service excellence will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of The Balmoral or other Rocco Forte Hotels. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your previous experience in luxury hotel environments. Be ready to share specific examples of how you've delivered exceptional guest service and managed front desk operations effectively.
✨Tip Number 4
Showcase your leadership skills by discussing any training or mentoring experiences you've had. Highlighting your ability to support and develop team members will resonate well with the hiring managers.
We think you need these skills to ace Front Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front desk management, particularly in luxury or 5-star hotel environments. Emphasise your leadership skills and any specific property management systems you are proficient in, such as Opera.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the unique culture at Rocco Forte Hotels. Mention how your personal and professional standards align with their values and how you can contribute to creating a warm and personalised guest experience.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with both guests and team members in previous roles. Highlight any situations where your communication skills led to improved guest satisfaction or team performance.
Demonstrate Enthusiasm for Learning: Mention any relevant training or development opportunities you've pursued in the past. Express your eagerness to continue learning and growing within the hospitality industry, which aligns with the company's commitment to employee development.
How to prepare for a job interview at Balmoral Hotel
✨Showcase Your Hospitality Skills
As a Front Desk Manager, your ability to create a warm and welcoming atmosphere is crucial. Be prepared to share specific examples of how you've provided exceptional service in previous roles, highlighting your communication skills and ability to connect with guests.
✨Demonstrate Leadership Experience
Since the role involves overseeing the front desk team, it's important to discuss your leadership style. Share experiences where you've successfully managed a team, provided training, or resolved conflicts, showcasing your ability to inspire and support others.
✨Know the Hotel Inside Out
Familiarise yourself with The Balmoral and its unique offerings. Research the hotel's history, services, and any recent news. This knowledge will not only impress your interviewers but also demonstrate your genuine interest in the position and the company.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations at the front desk, such as difficult guests or operational challenges. Think through potential scenarios and formulate responses that highlight your problem-solving skills and commitment to guest satisfaction.
