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- Tasks: Be the friendly face at our reception, managing check-ins and check-outs.
- Company: Join Rocco Forte Hotels, a prestigious collection of iconic hotels since 1902.
- Benefits: Enjoy discounts on hotel stays, meals, and spa treatments, plus extensive training opportunities.
- Why this job: Experience a vibrant culture focused on personal growth and delivering exceptional guest experiences.
- Qualifications: Previous experience in luxury hotels, strong leadership skills, and excellent communication are essential.
- Other info: Flexible working hours, including weekends and evenings, are required.
The predicted salary is between 30000 - 42000 £ per year.
Our hotel The Balmoral is located at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities include:
- Being the friendly, confident face behind our reception desk
- Offering our guests a warm, intuitive, and personalised greeting
- Overseeing daily front desk operations, including guest check-ins and check-outs
- Working closely with all departments to create a seamless and unique experience for our guests
- Providing training and support for the front desk team members to ensure they are knowledgeable and efficient
- Being knowledgeable of the hotel and our products
- Ensuring compliance with hotel policies, procedures, and safety standards
Who are we looking for?
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:
- High personal and professional standards
- Excellent communication skills with colleagues and guests
- Good practical knowledge of the role and product
- Enthusiasm for learning and personal growth
- A passion for delivering service excellence
- Genuine pride in their work
- Team spirit and trustworthiness
- Proven experience as a Front Desk Supervisor or Manager in a luxury or 5-star hotel environment
- Strong leadership and team management skills
- Proficiency in property management systems (e.g., Opera)
- A warm, polished, and professional demeanor
- Ability to work a flexible schedule, including weekends and evenings
Why work with us?
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry. Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels
- Extensive learning and development opportunities
- Meals on duty, laundry of uniforms
- Social activities and events
- Recognition programs
- Annual awards
- Occupational Pension Scheme
- 50% discount on food and beverages
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Cycle to Work Scheme
- Local Retailer Discounts
- Employee Assistance Programme
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Contact Detail:
Balmoral Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Manager
✨Tip Number 1
Familiarise yourself with Rocco Forte Hotels and their unique approach to hospitality. Understanding their values and the specific culture of The Balmoral will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of The Balmoral or other Rocco Forte Hotels. Engaging with them can provide valuable insights into the work environment and expectations, which can be beneficial when discussing your fit for the Front Desk Manager position.
✨Tip Number 3
Prepare to showcase your leadership skills and experience in managing a front desk team. Think of specific examples where you've successfully trained staff or improved guest experiences, as these will resonate well with the hiring team.
✨Tip Number 4
Demonstrate your knowledge of property management systems, particularly Opera, during any discussions or interviews. Being able to speak confidently about your experience with such systems will set you apart from other candidates.
We think you need these skills to ace Front Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front desk management, particularly in luxury or 5-star hotel environments. Emphasise your leadership skills and any specific property management systems you are proficient in, such as Opera.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the hotel's values. Mention how your personal and professional standards align with Rocco Forte Hotels' commitment to service excellence.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with both guests and team members. Highlight any experiences where you’ve created a warm and welcoming environment, as this is crucial for the Front Desk Manager role.
Highlight Training Experience: If you have experience training or supporting team members, be sure to include this in your application. Discuss how you’ve contributed to team efficiency and knowledge, which is an important aspect of the role.
How to prepare for a job interview at Balmoral Hotel
✨Showcase Your Hospitality Skills
As a Front Desk Manager, your ability to create a warm and welcoming atmosphere is crucial. Be prepared to share specific examples of how you've provided exceptional service in previous roles, highlighting your communication skills and ability to connect with guests.
✨Demonstrate Leadership Experience
Since the role involves overseeing the front desk team, it's important to discuss your leadership style. Share experiences where you've successfully managed a team, provided training, or resolved conflicts, showcasing your ability to inspire and support others.
✨Know the Hotel Inside Out
Familiarise yourself with The Balmoral and Rocco Forte Hotels' values and offerings. During the interview, express your enthusiasm for the hotel's unique features and how you can contribute to enhancing the guest experience through your knowledge.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations at the front desk, such as dealing with difficult guests or managing busy check-in times. Practise your responses to these scenarios to demonstrate your problem-solving skills and ability to remain calm under pressure.
