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- Tasks: Be the friendly face at our reception, managing check-ins and check-outs.
- Company: Join Rocco Forte Hotels, a prestigious collection of iconic hotels since 1902.
- Benefits: Enjoy discounts on hotel stays, meals, and spa treatments, plus extensive training opportunities.
- Why this job: Experience a supportive culture focused on personal growth and delivering exceptional guest experiences.
- Qualifications: Previous experience in luxury hotels, strong leadership skills, and excellent communication are essential.
- Other info: Flexible working hours, including weekends, and a warm, family-like atmosphere await you.
The predicted salary is between 28800 - 43200 £ per year.
Our hotel The Balmoral is located at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities include:
- Being the friendly, confident face behind our reception desk
- Offering our guests a warm, intuitive, and personalised greeting
- Overseeing daily front desk operations, including guest check-ins and check-outs
- Working closely with all departments to create a seamless and unique experience for our guests
- Providing training and support for the front desk team members to ensure they are knowledgeable and efficient
- Being knowledgeable of the hotel and our products
- Ensuring compliance with hotel policies, procedures, and safety standards
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:
- High personal and professional standards
- Excellent communication skills with colleagues and guests
- Good practical knowledge of the role and product
- Enthusiasm for learning and personal growth
- A passion for delivering service excellence
- Genuine pride in their work
- Team spirit and trustworthiness
- Proven experience as a Front Desk Supervisor or Manager in a luxury or 5-star hotel environment
- Strong leadership and team management skills
- Proficiency in property management systems (e.g., Opera)
- A warm, polished, and professional demeanor
- Ability to work a flexible schedule, including weekends and evenings
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry. Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels
- Extensive learning and development opportunities
- Meals on duty, laundry of uniforms
- Social activities and events
- Recognition programs
- Annual awards
- Occupational Pension Scheme
- 50% discount on food and beverages
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Cycle to Work Scheme
- Local Retailer Discounts
- Employee Assistance Programme
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Contact Detail:
Balmoral Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Manager
✨Tip Number 1
Familiarise yourself with the unique features of The Balmoral and Rocco Forte Hotels. Understanding the hotel's history, its location, and what sets it apart will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a front desk team in the past. Highlight specific situations where you improved guest experiences or resolved conflicts effectively.
✨Tip Number 3
Demonstrate your knowledge of property management systems like Opera. If you have experience with similar software, be ready to discuss how you used it to enhance operational efficiency and guest satisfaction.
✨Tip Number 4
Emphasise your commitment to service excellence. Prepare to share stories that illustrate your passion for hospitality and how you go above and beyond to create memorable experiences for guests.
We think you need these skills to ace Front Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front desk management, particularly in luxury or 5-star hotel environments. Emphasise your leadership skills and any specific property management systems you are proficient in, such as Opera.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the unique culture at Rocco Forte Hotels. Mention how your personal and professional standards align with their values and how you can contribute to creating a warm and personalised guest experience.
Showcase Communication Skills: In both your CV and cover letter, provide examples of your excellent communication skills. Highlight experiences where you successfully interacted with guests and colleagues, demonstrating your ability to foster a team spirit and trustworthiness.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Balmoral Hotel
✨Showcase Your Customer Service Skills
As a Front Desk Manager, your ability to provide exceptional customer service is crucial. Prepare examples of how you've handled guest inquiries or complaints in the past, demonstrating your problem-solving skills and commitment to guest satisfaction.
✨Familiarise Yourself with the Hotel
Before the interview, research The Balmoral and Rocco Forte Hotels. Understand their values, services, and unique offerings. This knowledge will help you answer questions more effectively and show your genuine interest in the role.
✨Demonstrate Leadership Experience
Highlight your previous experience in managing teams, especially in a luxury hotel environment. Be ready to discuss how you've trained and supported team members, ensuring they deliver excellent service while maintaining high standards.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making and interpersonal skills. Think about situations where you've had to manage difficult guests or coordinate with other departments to enhance the guest experience.
