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- Tasks: Oversee night operations, ensuring exceptional guest experiences and smooth front desk management.
- Company: Join Rocco Forte Hotels at The Balmoral, Edinburgh's iconic luxury hotel.
- Benefits: Enjoy discounts, meals on duty, and extensive learning opportunities.
- Why this job: Be part of a passionate team dedicated to excellence in hospitality.
- Qualifications: Experience in front office roles preferred; strong communication and leadership skills required.
- Other info: Dynamic work environment with opportunities for career growth and recognition.
The predicted salary is between 35200 - 35200 £ per year.
Our hotel The Balmoral is located at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities:
- Be responsible for smooth running of the Front of House operations overnight.
- Be the first point of contact for our guests during the night shift with the highest level of customer service.
- Be responsible for creating a memorable and personalised experience for all our guests from arrival to departure.
- Complete the night audit procedures, ensuring accuracy of reports for handover.
- Deliver a discreet service that exceeds the exceptional standards set by The Balmoral, a Rocco Forte Hotel.
Proven experience in a front office supervisory role, preferably in a luxury hotel environment, is preferable, but not essential. Ability to work nights and weekends.
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:
- High personal and professional standards.
- Strong instincts when it comes to anticipating the guests' needs.
- Excellent communication skills with colleagues and guests.
- Strong attention to detail and problem-solving abilities.
- Team spirit and trustworthiness.
- Passion, commitment, and pride in your work.
- Strong knowledge of hotel systems.
- Ability to remain calm and decisive under pressure.
- Leadership skills to lead the night team and keep them motivated.
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry. Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels.
- Extensive learning and development opportunities.
- Meals on duty, laundry of uniforms.
- Social activities and events.
- Recognition programs.
- Annual awards.
- Occupational Pension Scheme.
- 50% discount on food and beverages.
- 25% discount on Spa Treatments.
- 20% discount on Health Spa products.
- Cycle to Work Scheme.
- Local Retailer Discounts.
- Employee Assistance Programme.
- Discretionary service charge.
- £35,200 expected package (includes base salary plus qualified estimate of service charge).
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Night Manager in Broughton employer: Balmoral Hotel
Contact Detail:
Balmoral Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in Broughton
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Rocco Forte Hotels. A friendly chat can open doors and give you insider info about the Night Manager role.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories that highlight your customer service skills and how you’ve created memorable experiences for guests.
✨Tip Number 3
Be prepared for situational questions! Think about how you’d handle various scenarios as a Night Manager. This shows you’re ready to tackle challenges and keep the hotel running smoothly during the night shift.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Rocco Forte family.
We think you need these skills to ace Night Manager in Broughton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight your relevant experience in front office operations or similar roles. We love seeing how your past experiences can contribute to creating memorable stays for our guests at The Balmoral.
Attention to Detail is Key: As a Night Manager, attention to detail is crucial. In your application, showcase examples of how you've demonstrated this skill in previous roles, whether it’s through customer service or managing reports.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Rocco Forte Hotels!
How to prepare for a job interview at Balmoral Hotel
✨Know Your Hotel Inside Out
Before the interview, make sure you research The Balmoral thoroughly. Familiarise yourself with its history, unique features, and the services it offers. This will not only show your genuine interest in the hotel but also help you answer questions about how you can contribute to its legacy.
✨Showcase Your Customer Service Skills
As a Night Manager, you'll be the first point of contact for guests during the night shift. Prepare examples from your past experiences where you provided exceptional customer service or resolved issues effectively. Highlighting these moments will demonstrate your ability to create memorable experiences for guests.
✨Demonstrate Leadership Qualities
The role requires strong leadership skills to motivate the night team. Think of instances where you've led a team or taken charge in a challenging situation. Be ready to discuss your approach to leadership and how you keep your team engaged and focused, especially during late-night shifts.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and attention to detail. Practice responses to potential situations you might face as a Night Manager, such as handling guest complaints or managing emergencies. This will help you convey your calmness and decisiveness under pressure.