At a Glance
- Tasks: Lead a dynamic team to deliver high-quality care services and ensure business growth.
- Company: Balmoral Health & Social Care, a friendly and supportive workplace in Ayrshire.
- Benefits: Competitive salary, career development opportunities, and a chance to make a real difference.
- Other info: Flexible working hours and on-call availability for a rewarding career.
- Why this job: Join us to shape the future of care and positively impact lives every day.
- Qualifications: SVQ Level 4 in Health & Social Care and 2 years managerial experience required.
Balmoral Health & Social Care are currently recruiting a dedicated Registered Domiciliary Care Branch Manager to join our friendly and dynamic team in Ayrshire. If you are passionate about care, have excellent communication and managerial skills, can work under pressure, and have a drive to succeed, then look no further and apply now.
About The Role
The ideal candidate will have to ensure the delivery of high-quality care services consistent with the expectations and preferences of service users and commissioners. They should be professional, polite, and attentive whilst also being accurate and should be able to represent the business at a senior level, both internally and externally.
Job Responsibilities:
- Ensure that all company policies and the requirements of commissioners and regulators relating to the assessment of service users' needs are complied with fully and consistently.
- Ensure that the company’s systems, including policies and procedures, designed to effectively manage care delivery and promote quality are fully and consistently implemented.
- To actively solicit the views of service users and commissioners on the services provided.
- To monitor service compliance with customers' requirements and specifications.
- Investigate thoroughly and rigorously any complaints received in relation to the services provided.
- Ensure that complaints are responded to in accordance with recognized good practice and the company's Complaints Procedure.
- To take effective action to address areas of dissatisfaction, poor performance or failure to meet customers' preferences or expectations.
- To prepare monthly reports for the Operational Support Managers on complaints received and the action taken in response to these.
- Co-operate with the Care Inspectorate, Local Authority Commissioners and other auditors examining the service.
- In liaison with the Trainer and SVQ Assessor, ensure that effective strategies are in place to meet the identified training needs of staff.
- To maintain all staff are SSSC registered as per regulatory requirements.
- Ensure that the branch continues to achieve the requirements for Investors in People recognition.
Job Skills, Qualifications & Education Requirements
- Must hold or be working towards an SVQ Level 4 in Health & Social Care/Leadership & Management Award.
- At least 2 years managerial experience in a care setting.
- Track record of growing a domiciliary care business.
- Experience and good track record of business relationship management with Public Sector.
- Proven track record in managing resources.
- Proven leadership, interpersonal and communication skills.
- Sound and robust ICT skills and knowledge.
Additional Requirements
- PVG Membership
- SSSC registration (must be maintained)
- Evidence of ETW in the UK
- Travelling will be required with this position.
- Out of Hours working will be required with this position, in line with business requirements.
- On-Call availability will be required at the start of the role, but this may change and be amended in line with business requirements.
Job Types: Full-time, Permanent
Salary: £38,000 - £40,000 per year dependent on experience.
Registered Manager in Woodfield employer: Balmoral Health and Social Care
As a Care Assistant with us, you will join a supportive and nurturing work environment that values your contributions and prioritises the well-being of both staff and service users. We offer comprehensive training at no cost, ongoing professional development opportunities, and a range of benefits including mileage allowance and uniform provision, ensuring you feel valued and equipped to make a meaningful impact in the community. Our culture is built on compassion and teamwork, making it an ideal place for those looking to grow in a rewarding career in care.
Contact Details:
Balmoral Health and Social Care Recruitment Team
